M6.net

From: [redacted] On Behalf Of [redacted] Sent: Tuesday, March 31, 2:AM To: drteam; [redacted] Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Hi ***, To Whom it may Concern Revdex.com The last transactions we have were for charging $The account was a Flex Yearly at the old price of $Prices rose in for the Flex package to $but we kept old customers on the old priceI checked with the payment processor and no charge for and no credit card details on fileThere was a charge in of which we received a charge backThe last charge was in 05/04/2013Credit CardInvoice Payment (#***) - Trans ID: 81799570$108.00USD$0.00USD$0.00USD We do require customers to login to the customer portal and submit a cancellationWhen we receive a cancellation request by email we reply to login to the account at the customers portal and complete the cancellation requestWe have had people maliciously try and cancel people's accounts, take over accounts and take domains by submissions only by email It is likely this that has caused the problem where, [redacted] you sent an email and we replied to complete the cancellation process in the Customer Portal and you may or may not have received our replyI will refund the $but as we do not have your card on file and it is now years ago - I am unable to refund to the cardPlease provide a [redacted] address and I will refund to thatKind Regards Michael

From: *** ***] On Behalf Of *** *** Sent: Wednesday, April 15, 1:AM To: ***; drteam; M6.NET Support Subject: Revdex.com Case # *** - M6.net Hello ***, Your $has been refundedI apologize for the confusion and
frustrationThis was due to a *** subscription being sent which we ask customers to cancel when they cancelled their accountWe have no control over *** subscriptionsWe have not received an email in our ticket system associated with this issue (please see screenshot of account record)I will check with the billing system provider if this is due to the account status and check the spam filtering setting for all incoming mail to our tickets systemI know this is turned on as the level of spam coming in causes other problem and we do get positives which can cause us issues like this I wish you all the best for the future Sincerely *** *** Refund transaction: Apr PaymentFor *** *** Completed DetailsPaymentFor*** *** -$-$-$USD

From: [redacted]  On Behalf Of [redacted] Sent: Tuesday, March 31, 2015 2:35 AM To: drteam; [redacted] Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]     Hi [redacted], To Whom it may Concern Revdex.com The last transactions we have...

were for 2013 charging $108. The account was a Flex Yearly at the old price of $108. Prices rose in 2008 for the Flex package to $119 but we kept old customers on the old price. I checked with the payment processor and no charge for 2014 and no credit card details on file. There was a charge in 2012 of which we received a charge back. The last charge was in 2013.  05/04/2013Credit CardInvoice Payment (#[redacted]) - Trans ID: 81799570$108.00USD$0.00USD$0.00USD We do require customers to login to the customer portal and submit a cancellation. When we receive a cancellation request by email we reply to login to the account at the customers portal and complete the cancellation request. We have had people maliciously try and cancel people's accounts, take over accounts and take domains by submissions only by email.  It is likely this that has caused the problem where, [redacted] you sent an email and we replied to complete the cancellation process in the Customer Portal and you may or may not have received our reply. I will refund the $108 but as we do not have your card on file and it is now 2 years ago - I am unable to refund to the card. Please provide a [redacted] address and I will refund to that. Kind Regards Michael