M.A. Souders Inc.

After looking over Mr. [redacted]'s account It appears we made numerous efforts to contact him and the number on the account when finally answered said he did not live there any longer. We were still providing service to this address up to this point and I am a little confused as to why the NEW owners...

never contacted us but allowed us to continue service until August of 2017. We called the number on the account later in season and the individual said he was not Mr. [redacted]. Recently Mr [redacted] did respond at the same number we called earlier about the balance and said we could not have called him on this number. All customers receive prepay letters late in the season and since his was not returned and we did not receive a call saying he was no longer there we continued service. All of our printed estimates indicate that we must receive any cancellation in writing and then we will cancel service however services are continued each season unless we hear from you. We feel that the prepay letter would have prompted Mr [redacted] to call once it was forwarded to his new address. We did not receive A call and continued service. We feel the balance is due however the confusion is as stated above. M.A.Souders will credit the balance due.

I reviewed the response made by the business in reference to complaint ID [redacted]. I would like to thank M.A.Souders for their response and crediting the balance due based on the confusion of the communication. I would like them to inform collection agency that it has been resolved so it is off the record.One thing just to clarify that I never received any forwarded mail from M.A.Souders to my new address and my phone number ends with [redacted] was not changed if that is on the file.

In November 2011 I had two services done on my yard in which they sent me two separate bills. I put both bills in one envelope and paid for both services with one check. Continued with their service and paid 4 or 5 more bills until November 2012 when they called and told me I didn't pay bill November 2011. I told them I did and gave them check number and date of deposit into their account. Did not hear from them until August 2013 in which they called and said I owed them for the November 2011 bill again. I explained it to them again and did not hear anything from them until I get a letter from a collection agency. I called and talked to the owner [redacted]s who stated he would personally look into and give me a call. He has not called me and has not returned my calls. This is a company I would not do business with not only for their poor bookkeeping but an owner that does not keep his word.