M.A. Williams Drain Cleaning, Plumbing and HVAC

Revdex.com spoke with the business the refund the business is willing to offer to the customer is $

We have received the complaint filed by *** after
review we believe that Mrs*** has misunderstood somethingWe have offered
to take a look at Mrs*** unitShe has not allowed us to return to do so
We have record of four service trips to her houseOn 2/3/she called
stating
that she felt the electric bill was highWe had a technician go out
and test the system, the system worked fineIt would cut on and off depending
on what you have the thermostat set atWe did that trip as a courtesy and did
not charger her at that timeNext call was on 5/11/she stated the unit was
not cooling, upon our technician checking the unit out bi found the unit to be
pounds low on Freon and also found that there was a leak at the values, he
tightened them and added Freon rechecked and everything was holding pressures
as it should(Thus no reason for any further leak detection was needed) We
charged for the servicesThe third call was on 6/11/upon arrival the
technician checked the unit and everything was working properlyThe unit was
purring out degree cold air and it was degrees going in to the returnA
degree split is exactly what you want the unit to perform atWe did charge
a service call of at that timeThe forth call was on 7/24/she
called stating that no air upon arrival the unit was frozen up we advised her
at this time we needed to check the unit over and there would be a charge and
she refused anything being doneAlso refused to pay the services fee for
coming outMrs*** paid our company a total of $when her unit was
installed in it came with a one year labor warranty and a IO year parts
warrantyShe decided to finance the unit threw one of our outside vendors
Depending on the term she has chosen will depend on what she ultimately totally
pays for the unit with the interest chargesWe are more than happy to check
the unit out for her and get it working as it should if she if having a problem
with jtWe apologize that she feels that we have mishandled this situation
Looking at the facts we feel we have been more than fair with her

Revdex.com:
There was no offer at this time by the business in reference to complaint ID ***, and until I get more information from my insurance company of the extend of damage to my property nothing can be settled at this timeI let MA Williams know I would get back to them with my adjusters information that is handling the claim on my behalf. I spoke with Operation Manager and service Manager at MA Williams and let them know I have informed my Insurance company USAAOnce I get paperwork on estimates and amount of damage to the property I will get back to them My claims adjuster is Joshua P*** *** *** *** Claims office *** ext ***
Regards,
*** ***

To whom it may concern,We have received the complaint
filed by Mr***, We feel it was made very clear about our warranties when
finding a problem with a drain cleaning lineThere is no way that in any
situation where a problem with a line is found that we or any other company
would be able to
warranty thisWe would be out working for free! We did
however explain to Mr*** that we would come out and take a look at the
problem again if he was interested in resolving the problemBetween his
repeated, and every other word being curse word and derogatory towards us, we
could literally barely understand what he was saying.We strive to make our customers
happy like we were willing to do with Mr***, but unfortunately when a customer
is so unreeling that we feel it possibly unsafe to send an employee out to his
houseWe have to keep safety at the top of our mindsWe are sorry that Mr
*** is not understanding the problems with his line and going to a point of
even saying that “a belly should be in a sewer line”Unfortunatly sewer flows
by gravity and with a belly in a line the gravity is not thereWe have decided to send Mr*** a
partial refund that he will receive by mail once this has been satisfied threw
the Revdex.com. Sincerely,*** *** General Manager

A check in the amount of $*** was cut today and being mailed to Mr***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Complaint #***The facts enumerated below are submitted in response to *** *** (General Manager M.AWilliams) letter of November 10, 2016:1. Mr*** has no first hand knowledge of the service debacle of October 14, 2015. 2. On October 14, 2015, "Technician" ____________, name is illegible on invoice, purportedly used a "snake" but found no blockage. A "camera" he claimed showed a "belly" in the drain pipe. He said, however, it should now be functional but could baagain because of the "belly" and his company provided "no warranty" in such situations.3. The next day, October 15, 2015, less than hours after the service call, the drain system failed again. My wife called MAWilliams and spoke with an unidentified female who said they would send out a technician between2:p.mand 4:p.m. that day. Although she repeatedly reiterated "....no warranty...belly...", no one came and there was no explanation why. 4. On Friday, October 16, 2015, my wife called again and a female staff person went into a litany of "no warranty...belly". Shortly thereafter the "technician called and spoke with me. He blabbed the litany of "no warranty...belly" repeatedly, not allowing me to complete a sentence. I called him a "goddamn crook", the only "curse word" I spoke, contrary to Mr*** claim.5. The following week, I hired a reputable plumber who cleared the drain blockage with an "electric snake" and determined there was no "belly" in the drain pipeline and it has been working fine ever since - no problem.6. A total refund of my $is obviously appropriate as I received no service and the "technician" lied. I am, however, more interested in the records of the Revdex.com of Central Virginia cite the unethical, dishonest and indeed criminal actions of the M.AWilliams Company.I acknowledge and appreciate your attention to this matter.*** ** ***

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]  I would like to add that I am accepting the offer with prejudice.  I have NOT waivered in my belief that MA Williams committed fraud.

To whom it may concern:M A Williams made a site visit to the Customer’s property today to review the claim. The visit was conducted by the Operations Manager of M A Williams. We are currently trying to determine if there is property damage and if so, to what extent. We may need to have an...

independent contractor review the damages claim. Bill M[redacted]Operations ManagerOffice:[redacted]-[redacted]-[redacted]Cell:[redacted]“CALL US ONCE, YOU’LL CALL US FOR LIFE"