I believe an error has been made in the filing of this complaint (# [redacted] ) Mattamy Homes doesn't own or is in any other way connected with the property at [redacted] in [redacted] that is mentioned in the complaint Mattamy Homes builds new, single-family homes and we have three townhome communities, but nothing in that portion of the [redacted] market The sales agent listed for the property does not work for Mattamy Homes We sincerely hope Mr [redacted] finds quick resolution to his current situation, but Mattamy Homes should not be associated with this complaint and we request to have the records of the Revdex.com reflect that change as soon as possibleSincerely, [redacted] Mattamy Homes [redacted] , **
I'm still waiting for the business to reach out to me. If they fail to do so, I will file another complaint with the BBB and the Chamber of Commerce.A... default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
Company's response below:From: *** ***Date: Thu, Oct 8, at 10:AMSubject: FW: Revdex.com claim/ ID No: ***To: "*** *** Thank you for bringing this matter to our attentionWe have reached out to the contract purchaser directly to resolve this matter.Regards, *** *** ** *** *** *** ***
Complaint: ***
II am rejecting this response because:Regards, I am rejecting your response because we were told by the painters, that initially painted our house, that the stucco did not have time to cure before paintingAnd it is my mother-in-law's word against yours as to whether or not you said that the stucco had too much sand in itMattamy Homes also knows of the many lawsuits in Bartram Springs because of this bad stuccoThere are many homes in this area that were not built by Mattamy and have no stucco problems even though they are as old as my home and have not been paintedI did not want to go through the court system because of the up front cost and because I would rather deal with you guys Thank you
*** ***
Mattamy Homes has evaluated the complaint, visited the home and elected to deny coverageThe home was closed in February, and at the time of the initial complaint (through today) is well outside of the warranty periodFurther, the amount requested for reimbursement is for a wildlife
trapper, which is not covered by our home warrantyA formal response from our warranty technician will be provided to the homeownerRegards, *** ** ***, Esq.*** ** ***, Chief Legal Counsel - UST ###-###-#### F ###-###-#### D ###-###-####***@mattamycorp.comCorporate Office: Summit Tower Boulevard, Suite Orlando, FL
We are very sorry to hear that our customer felt he had a bad experience in purchasing a car from usWe obligate our self to provide enough information for our potential customer before they purchase any car, In some cases, we let our customers to pay the car price in several paymentsThe below
information shows how we helped this specific customer in purchasing the car. First, we do provide the *** information for all of our potential customers and if requested We do print the *** for them without any cost, in this case we did provide the *** information, Second, a third party evaluated the vehicleOn the purchased day which was April the customer came to our dealership after he and his wife saw the car, the car was taken to an independent mechanic shop by the them, Although it's not in our policy to allow the customer to take a car from the lot before buying, but we trusted the them and gave the vehicle to show any mechanic shop they want for a general inspectionAfter few hours the customer came with a list of maintenance for the car which totaled repaired around $2000,which the *** *** station had provided them. Third, most of our sales are cash, but after we come to an agreement with our customer they said they don't have all the money, Therefore, they paid only less than the half of the car price and drove the Car that night. Unfortunately, our customer didn't provide all the Information to you, He mentioned the car price was $However, the price he bought the car was and he paid $for dealer processing feeBesides, he mentioned that *** *** evaluation paper said that it need a few minor repairs, however he showed us a list of more than $for repairing the carThis was the reason we drop the car price from $5990,to $for them. The car has a clean title from Massachusetts and its number is ***A *** report also availableWe are not responsible for out of state inspection and unfortunately we don't have a refund policyOur policies hung on the wall which clearly any customer in the office can read, $is still remaining balance of their car, that they haven't paid yetThe reason we asked for a $in this case in return the car is that it take time and money again for us to sell itWe have to pay for advertising, details and many other services
Complaint: 11447441
I am rejecting this response because:Thank you for the response, I appreciate the time taken to review this matter. However, I was forced to hire a wildlife trapper after squirrels had made a home in our attic as a direct result of poor workmanship delivered by Mattamy Homes. I am greatly disappointed in the experience of owning a new home by Mattamy in addition to the lack of service provided by the warranty team.
Regards,
[redacted]
This home is almost 12 years old and [redacted] is the 3rd owner of the property since the home was built. I met with Mr. [redacted] mother-in-law in person well over a year ago and at no point did I say the stucco was defective. I have spoken with [redacted] by phone only...
and again would never have said the stucco was defective without invasive testing proving that to be fact. At the time, it was not disclosed to me that [redacted] was not the original purchaser of the home. The only area that looked to have an issue was about 20 foot long, 4-6 inches high and along the bottom of the right exterior wall. The irrigation system is located in that same general area and sprays on the wall. There was no indication of the home ever having been repainted. Sherwin Williams recommends that stucco homes be recoated after the first 3 years and every 5 years after that, to protect the wall system's ability to resist water intrusion. Bi-annual inspection for and sealing of naturally occurring cracks in the stucco are a homeowner maintenance item that is essential to maintaining the integrity the home's wall system. In speaking with Mr. [redacted] representative on the day of inspection, her statement was "I told him to paint the home like I did. My home up the street is beautiful". Mattamy Homes declined service on this home for a variety of reasons, including, but not limited to: Age of the home, our warranty is not transferable to secondary buyers, there had been seemingly no attempt to maintain the stucco's integrity and there was no obvious visual evidence of degradation of the stucco siding other than the above referenced location. The damage looked more topical than systemic.
Complaint: [redacted]
I am rejecting this response because: An offer wasn't included with the message. It was just stated that it would be looked into.
Regards,
[redacted]
I'm still waiting for the business to reach out to me. If they fail to do so, I will file another complaint with the Revdex.com and the Chamber of Commerce.A...
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I believe an error has been made in the filing of this complaint (#[redacted]). Mattamy Homes doesn't own or is in any other way connected with the property at [redacted] in [redacted] that is mentioned in the complaint. Mattamy Homes builds new, single-family homes and we...
have three townhome communities, but nothing in that portion of the [redacted] market. The sales agent listed for the property does not work for Mattamy Homes. We sincerely hope Mr. [redacted] finds quick resolution to his current situation, but Mattamy Homes should not be associated with this complaint and we request to have the records of the Revdex.com reflect that change as soon as possible. Sincerely,[redacted]Mattamy Homes[redacted], **
I believe an error has been made in the filing of this complaint (# [redacted] ) Mattamy Homes doesn't own or is in any other way connected with the property at [redacted] in [redacted] that is mentioned in the complaint Mattamy Homes builds new, single-family homes and we have three townhome communities, but nothing in that portion of the [redacted] market The sales agent listed for the property does not work for Mattamy Homes We sincerely hope Mr [redacted] finds quick resolution to his current situation, but Mattamy Homes should not be associated with this complaint and we request to have the records of the Revdex.com reflect that change as soon as possibleSincerely, [redacted] Mattamy Homes [redacted] , **
Complaint: [redacted] I am rejecting this response because: That is my personal address, the address in question is [redacted] *** Regards, [redacted]
We will reach out to the homebuyer directly to coordinate termination of the contract and refund of her depositRegards, [redacted] , Esq
I'm still waiting for the business to reach out to me. If they fail to do so, I will file another complaint with the BBB and the Chamber of Commerce.A... default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
Company's response below:From: *** ***Date: Thu, Oct 8, at 10:AMSubject: FW: Revdex.com claim/ ID No: ***To: "*** *** Thank you for bringing this matter to our attentionWe have reached out to the contract purchaser directly to resolve this matter.Regards, *** *** ** *** *** *** ***
Complaint: ***
II am rejecting this response because:Regards, I am rejecting your response because we were told by the painters, that initially painted our house, that the stucco did not have time to cure before paintingAnd it is my mother-in-law's word against yours as to whether or not you said that the stucco had too much sand in itMattamy Homes also knows of the many lawsuits in Bartram Springs because of this bad stuccoThere are many homes in this area that were not built by Mattamy and have no stucco problems even though they are as old as my home and have not been paintedI did not want to go through the court system because of the up front cost and because I would rather deal with you guys Thank you
*** ***
Mattamy Homes has evaluated the complaint, visited the home and elected to deny coverageThe home was closed in February, and at the time of the initial complaint (through today) is well outside of the warranty periodFurther, the amount requested for reimbursement is for a wildlife
trapper, which is not covered by our home warrantyA formal response from our warranty technician will be provided to the homeownerRegards, *** ** ***, Esq.*** ** ***, Chief Legal Counsel - UST ###-###-#### F ###-###-#### D ###-###-####***@mattamycorp.comCorporate Office: Summit Tower Boulevard, Suite Orlando, FL
We are very sorry to hear that our customer felt he had a bad experience in purchasing a car from usWe obligate our self to provide enough information for our potential customer before they purchase any car, In some cases, we let our customers to pay the car price in several paymentsThe below
information shows how we helped this specific customer in purchasing the car. First, we do provide the *** information for all of our potential customers and if requested We do print the *** for them without any cost, in this case we did provide the *** information, Second, a third party evaluated the vehicleOn the purchased day which was April the customer came to our dealership after he and his wife saw the car, the car was taken to an independent mechanic shop by the them, Although it's not in our policy to allow the customer to take a car from the lot before buying, but we trusted the them and gave the vehicle to show any mechanic shop they want for a general inspectionAfter few hours the customer came with a list of maintenance for the car which totaled repaired around $2000,which the *** *** station had provided them. Third, most of our sales are cash, but after we come to an agreement with our customer they said they don't have all the money, Therefore, they paid only less than the half of the car price and drove the Car that night. Unfortunately, our customer didn't provide all the Information to you, He mentioned the car price was $However, the price he bought the car was and he paid $for dealer processing feeBesides, he mentioned that *** *** evaluation paper said that it need a few minor repairs, however he showed us a list of more than $for repairing the carThis was the reason we drop the car price from $5990,to $for them. The car has a clean title from Massachusetts and its number is ***A *** report also availableWe are not responsible for out of state inspection and unfortunately we don't have a refund policyOur policies hung on the wall which clearly any customer in the office can read, $is still remaining balance of their car, that they haven't paid yetThe reason we asked for a $in this case in return the car is that it take time and money again for us to sell itWe have to pay for advertising, details and many other services
Complaint: [redacted]
I am rejecting this response because: That is my personal address, the address in question is [redacted].
Regards,
[redacted]
Complaint: 11447441
I am rejecting this response because:Thank you for the response, I appreciate the time taken to review this matter. However, I was forced to hire a wildlife trapper after squirrels had made a home in our attic as a direct result of poor workmanship delivered by Mattamy Homes. I am greatly disappointed in the experience of owning a new home by Mattamy in addition to the lack of service provided by the warranty team.
Regards,
[redacted]
This home is almost 12 years old and [redacted] is the 3rd owner of the property since the home was built. I met with Mr. [redacted] mother-in-law in person well over a year ago and at no point did I say the stucco was defective. I have spoken with [redacted] by phone only...
and again would never have said the stucco was defective without invasive testing proving that to be fact. At the time, it was not disclosed to me that [redacted] was not the original purchaser of the home. The only area that looked to have an issue was about 20 foot long, 4-6 inches high and along the bottom of the right exterior wall. The irrigation system is located in that same general area and sprays on the wall. There was no indication of the home ever having been repainted. Sherwin Williams recommends that stucco homes be recoated after the first 3 years and every 5 years after that, to protect the wall system's ability to resist water intrusion. Bi-annual inspection for and sealing of naturally occurring cracks in the stucco are a homeowner maintenance item that is essential to maintaining the integrity the home's wall system. In speaking with Mr. [redacted] representative on the day of inspection, her statement was "I told him to paint the home like I did. My home up the street is beautiful". Mattamy Homes declined service on this home for a variety of reasons, including, but not limited to: Age of the home, our warranty is not transferable to secondary buyers, there had been seemingly no attempt to maintain the stucco's integrity and there was no obvious visual evidence of degradation of the stucco siding other than the above referenced location. The damage looked more topical than systemic.
Complaint: [redacted]
I am rejecting this response because: An offer wasn't included with the message. It was just stated that it would be looked into.
Regards,
[redacted]
We will reach out to the homebuyer directly to coordinate termination of the contract and refund of her deposit. Regards, [redacted], Esq.
I'm still waiting for the business to reach out to me. If they fail to do so, I will file another complaint with the Revdex.com and the Chamber of Commerce.A...
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I believe an error has been made in the filing of this complaint (#[redacted]). Mattamy Homes doesn't own or is in any other way connected with the property at [redacted] in [redacted] that is mentioned in the complaint. Mattamy Homes builds new, single-family homes and we...
have three townhome communities, but nothing in that portion of the [redacted] market. The sales agent listed for the property does not work for Mattamy Homes. We sincerely hope Mr. [redacted] finds quick resolution to his current situation, but Mattamy Homes should not be associated with this complaint and we request to have the records of the Revdex.com reflect that change as soon as possible. Sincerely,[redacted]Mattamy Homes[redacted], **