Maaco Auto Paint & Bodywork

Initial Business Response / [redacted] (1000, 5, 2017/04/24) */ On 1/24/we installed a 18xseries garage door, series operator and keypad for [redacted] & [redacted] On 4/1/we replaced a remote and reversed photocells due to sunlight interference at no chargeOn 5/31/2013, 4/21/and 3/30/we replaced the wall button again at no chargeThe factory experienced issues with the wall button during this time, we were trying to work with [redacted] per [redacted] statement even to the point we discounted the price [redacted] An operator will not reverse on the travel going up We offered several times to drop off the 18' sectionBased on ***'s language, slander and threatening comments we have chosen not to provide him any future service or goods - [redacted] General Manager Overhead Door Fort Wayne Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/05/04) */ Overhead Door's response isn't satisfactory to meThey didn't fix the door, which was caused by their faulty product, which was admitted to being faulty on more than one occasion [redacted]

Initial Business Response /* (1000, 6, 2016/11/08) */
Overhead Door Coof Fort Wayne will replace the bottom section of the garage door for the second time at no charge to the customer,however there will be no warranty on this sectionOur factory representative, who has been informed of the
entire situation,said that clearly they are doing something in the garage that has caused the rusting problem on the bottom section to occur in the same area that dual exhaust pipes would emit hot exhaust.The bottom section has been ordered and will be installed as soon as we receive it
Initial Consumer Rebuttal /* (2000, 8, 2016/11/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are not doing anything in the garage abother than parking our vehiclesWe do not work on our own vehicles, and never start the cars with the garage door closed or slightly openAlways have the door completely openPlease call before installing the door to make sure someone is here to assistThank you!

Initial Business Response /* (1000, 5, 2017/04/24) */
On 1/24/2013 we installed a 18x7 391 series garage door, 1000 series operator and keypad for [redacted] & [redacted] On 4/1/2013 we replaced a remote and reversed photocells due to sunlight interference at no charge. On 5/31/2013, 4/21/2013 and...

3/30/2015 we replaced the wall button again at no charge. The factory experienced issues with the wall button during this time, we were trying to work with [redacted] per [redacted] statement even to the point we discounted the price [redacted] An operator will not reverse on the travel going up.
We offered several times to drop off the 18' section. Based on [redacted]'s language, slander and threatening comments we have chosen not to provide him any future service or goods.
-[redacted]
General Manager Overhead Door Fort Wayne
Initial Consumer Rebuttal /* (3000, 7, 2017/05/04) */
Overhead Door's response isn't satisfactory to me. They didn't fix the door, which was caused by their faulty product, which was admitted to being faulty on more than one occasion.
[redacted]