MAACO Auto Painting (Previous Owner)

Initial Business Response / [redacted] (1000, 5, 2015/06/26) */ RE: Your Complaint # XXXXXXXX: Consumer: [redacted] L [redacted] To Whom It May Concern: In accordance with our Privacy Pledge as well as HIPAA (Health Insurance Portability and Accountability Act) regulations, it is our goal to protect all confidential policyholder information, specifically regarding claims, while continuing to provide high quality service to our customers As the disclosure of Ms***'s claim information is strictly prohibited, we are unable to provide any further information to you at this timeHowever, be assured that we have mailed correspondence directly to Ms [redacted] addressing the concerns expressed in her inquiry to youShe should receive our letter within the next business days If you have any questions, or if we may be of further assistance, please do not hesitate to contact us Sincerely, [redacted] L [redacted] Senior Coordinator [redacted] Insurance Company of America Consumer Service Investigations (direct line) X-XXX-XXX-XXXX (toll free) X-XXX-XXX-XXXX ExtXXXXX (fax) X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still disappointed that they did not honor what the salesman promisedI understand I will not receive the monetary amountI want it on record though that the salesperson lied and everyone must read every single word on the contract right away to find what was lied about and what is true

October 20, Revdex.com NWabash Avenue, Suite Chicago, IL 60611- Complaint ID#: [redacted] Dear Revdex.com: This letter is being written in response to your email of October 13, While our policies have been traditionally sold in person by way of door-to-door sales, our home office is also reaching out to customers as wellIn brief, we contact current and past customers in order to discuss new policiesHowever, it is not our intention to overwhelm or alienate a customer Based on Ms [redacted] ' report, it appears that we were rather aggressive in our approachPlease ask Ms [redacted] to accept our apologies for any concern or inconvenience she may have experienced as a result of this situation In accordance with Ms [redacted] ' request, we have taken steps to discontinue all future contact with herSpecifically, we have informed sales management that all field agent contact is to be stopped and we have also flagged her former policy record to prevent telephone and mail contact with her While we trust that this letter satisfactorily responds to your inquiry, if you have any questions, or if I can be of further assistance, please let me know Sincerely, [redacted] , Senior Coordinator Combined Insurance Company of America Consumer Service Investigations Direct: ( [redacted] Toll Free: ( [redacted] FAX: ( [redacted] Case # [redacted]

Please see attached document for our response

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ To Whom It May Concern: In accordance with our Privacy Pledge as well as HIPAA (Health Insurance Portability and Accountability Act) regulations, it is our goal to protect all confidential [redacted] information, specifically regarding claims, while continuing to provide high quality service to our customers As the disclosure of Mr[redacted] claim information is strictly prohibited, we are unable to provide any further information to you at this timeHowever, be assured that our Claim Manager has already spoken with Mr[redacted] and Mr[redacted] has further been contacted through the mail If you have any questions, or if we may be of further assistance, please do not hesitate to contact us Sincerely, [redacted] Senior Coordinator Combined Insurance Company of America Consumer Service Investigations (direct line) X-XXX-XXX-XXXX (toll free) X-XXX-XXX-XXXX ExtXXXXX (fax) X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ August 21, Revdex.com N WABASH AVE STE CHICAGO IL XXXXX-XXXX RE: YOUR CASE #: [redacted] CONSUMER: [redacted] Dear Sir/Madam: Thank you for your correspondence, referenced above Please be advised that we have contacted Ms [redacted] directly and provided a written response, addressing the concerns expressed in her inquiry to your officeDue to HIPAA (Health Insurance Portability and Accountability Act), it is our goal to protect all confidential [redacted] health information, specifically regarding claimsAs such, we are unable to provide additional information to you at this time Should you have any questions, or if we may be of further assistance, please let us know Sincerely, [redacted] Insurance Company of America Consumer Service Investigations Direct:(XXX)XXX-XXXX Toll Free:XXX)XXX-XXXX/Ext XXXXX FAX:(XXX)XXX-XXXX Case #XXXXXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not all of it has been paid out yetAs soon as Revdex.com report then they started process of claims not all claims have been paid out and then we have a disagreement that my claims have to do with a elective surgery that does not pay which is correct but I then followed up with a sickness and they are stating they don't need to pay this as it was from a elective my sickness is stated from doctor as doctors note show this is still a sickness and it needs to be paid out on policy since I carry a sickness policy I understand they will not pay for the elective surgery but that has no effect on the after effectsThey paid on some of them as if they were paying out on a policy that should not be paid out on but they were doing it on there kindness, that does not work in the real worldalso there is a dispute on the amount that needs to be paid They paid out on a minor then a major my procedure was a major not a minor it was done in a ambulatory settings you don't do a procedure like I had in a doctors office where there is Novocain and a surgical needle injected in body to drain fluidso we still have the difference on this situation and I also don't feel I'm being treated as any other customer as They state I need to be with certain people as I'm a employee of theirs which years that was not the issue at all I was able to call speak with call center and get info on claim now I'm not allowed As employee of company I have to have it handled different if this was the case why was this not in my employee contract and why years go by and its now different this is discrimination and I pay for my policies as any other clientI want fairness and claims be paid out as policy shows Final Business Response / [redacted] (4000, 9, 2015/08/28) */ August 28, Revdex.com N WABASH AVE STE CHICAGO IL XXXXX-XXXX RE: YOUR CASE #: XXXXXXXX CONSUMER: [redacted] Dear Sir/Madam: Thank you for your follow up correspondence regarding the additional information you received from Ms [redacted] on August 21, Our Claims department has further reviewed Ms [redacted] 's additional inquiry and concerns, and mailed an explanation letter todayWe have asked Ms [redacted] to contact the adjustor directly if she should have any further questions If we may be of further assistance, please let us know Sincerely, [redacted] Insurance Company of America Consumer Service Investigations Direct: (XXX)XXX-XXXX Toll Free: XXX XXX-XXXX/Ext XXXXX FAX: (XXX) XXX-XXXX Case#XXXXXXX/XXXXXXX

Complaint: I am rejecting this response because: They still refuse to accept responsibility for there agents mistakeShouldn't the agents E and O insurance cover her mistake? Isn't they why they carry it, for this exact reason? Sincerely, Devin [redacted]

Complaint: ***
I am rejecting this response because:
There not even answering my phone calls I have left several messages and *** *** has not called me in about weeks and when I did speak to him he keep telling me were looking into it we will be in touch.
Sincerely,
*** ***

October 30, 2015Revdex.comNWabash Avenue, Suite 3120Chicago, IL 60611-7621Complainant ID #: 94576058Consumer: Justin
***Dear Revdex.com Customer
Relations Advocate:This letter is being written in response to
your inquiry of October 27, 2015.Privacy concerns prevent us from discussing
the details regarding Mr***’ inquiryHowever, we are able to state that
he will be receiving two separate responses from our companyOur department
will respond to his refund request concernsHowever, as we are not in a
position to discuss the concerns he raised regarding his employment, our Human
Resources department will respond to that portion of his inquiry.We are mailing our response to the Post
Office box he referenced in his letterIf you
have any questions, or if we can be of further assistance, please let us know.Sincerely,Paul ***, Senior CoordinatorCombined Insurance Company of AmericaConsumer Service InvestigationsDirect: *** ***Toll Free: (800) 663-/ Ext 18731 FAX: (312) 351-6910
Case #4760174NOTE: WE TRIED TO UPLOAD THE ABOVE LETTER TO YOUR WEBSITE ON 10-30-15, BUT THE SITE WAS DOWN

April 27, 2018 Revdex.com of Chicago & Northern Illinois, InNorth Wabash Avenue Suite 3120Chicago Illinois 60611 Dear Revdex.com Customer Relations Advocate: Thank you for your correspondence regarding your ID #***. Please be advised that due to
privacy, we have contacted MrFanin directly with our letter dated April 27, and addressed his concerns. We are unable to provide additional information to your office at this time. If we can be of further assistance, please let us know. Sincerely, Maria ***Combined Insurance Company of AmericaConsumer Service InvestigationsDirect Phone: ###-###-####Fax: ###-###-####/Case #***

We are in receipt of Mr*** rebuttal to our October 18, response To reiterate, the disclosure of Mr*** claim information is strictly prohibited. Therefore, we are unable to provide any further information to you at this timeHowever, be assured that on October 20th, Mr*** spoke directly with Mr***, addressing his concerns regarding his policy and claim and confirming the actions taken. If you have any questions, please let us know Sincerely, *** L***, Senior Coordinator Combined Insurance Company of America Consumer Service Investigations (toll free) 1-***
*** ***
*** ***

In accordance with our Privacy Pledge as well as HIPAA (Health Insurance Portability and Accountability Act) regulations, it is our goal to protect all confidential policyholder information, specifically regarding claims, while continuing to provide high quality service to our customers.As the
disclosure of Mr***’ policy and claim information is strictly prohibited, we are unable to provide any further information to you at this timeHowever, be assured that we have communicated with Mr***, via telephone, to discuss his claim. Also, we have mailed correspondence regarding his claim directly to him. He should receive our mailings within the next 10-business days.If you have any questions, please do not hesitate to contact us.Sincerely,Tamara L***, Senior CoordinatorCombined Insurance Company of AmericaConsumer Service Investigations(fax) ###-###-####

A complete investigation was previously conducted based on Mr***’s inquiries to our Office as well as to your organization.As explained in our August 18th response, since the disclosure of Mr***’s policy benefits and claim information is strictly prohibited, we are unable to provide you with any further information regarding this matter. However, be assured that we have forwarded a response directly to Mr*** on this date, addressing his concerns and providing our final determination.If you have any questions, please let us know.Sincerely,Tamara ***, Senior CoordinatorCombined Insurance Company of AmericaConsumer Service Investigations(toll free) 1-800-225-4500(fax) 1-312-351-

As stated in our June 3, response to you, since the disclosure of Mr***’s claim information is strictly prohibited, in accordance with our Privacy Pledge as well as HIPAA (Health Insurance Portability and Accountability Act) regulations, we are unable to provide any further information to you at this time Be assured that after speaking with Mrs*** by phone on June 1, our June 3, correspondence was mailed directly to her addressing the concerns expressed in her call to us as well as her inquiry to you. Furthermore, we have now received correspondence from the *** *** ** *** on behalf of Mrs*** and we will be responding to them directly If you have any questions, please let us know Sincerely, Tamara ** ***, Senior Coordinator Combined Insurance Company of America Consumer Service Investigations (toll free) ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

October 20,
Revdex.com Serving Chicago & Northern Illinois
N Wabash Ave Suite
Chicago IL 60611-
*** *** *** ***
*** *** ***
To whom it may concern:
Thank you for your correspondence regarding your complaint *** referenced
above
In accordance with our Privacy Pledge and as well as HIPAA (Health Insurance Portability and Accountability Act), it is our goal to protect all confidential policyholder health information, specifically regarding claimsAs such, our Claim department has responded directly to our customer as her inquiry was regarding her claimPlease be advised that on October 16, 2015, a letter was sent to *** ***, addressing the concerns expressed in her letter to your office
Should you have any questions, or if we may be of further assistance, please let us know
Sincerely,
*** ***
*** *** *** *** ** *** ***
*** *** ***
*** ***
*** *** ***
*** *** ***
*** ***

In accordance with our Privacy Pledge as well as HIPAA (Health Insurance Portability and Accountability Act) regulations, it is our goal to protect all confidential policyholder information, specifically regarding claims, while continuing to provide high quality service to our customers. As
the disclosure of Mr*** claim information is strictly prohibited, we are unable to provide any further information to you at this timeHowever, be assured that we have mailed correspondence directly to Mr***, addressing the concerns expressed in his inquiry to you. He should receive our letter within the next 5-business days. If you have any questions, or if we may be of further assistance, please do not hesitate to contact us. Sincerely, *** L***, Senior CoordinatorCombined Insurance Company of AmericaConsumer Service Investigations(toll free) 1-***
*** ***
*** ***

In accordance with our Privacy Pledge it is our goal to protect all confidential policyholder information while continuing to provide high quality service to our customers. As the disclosure of Mr***’s information is strictly prohibited, we are unable to provide any further information
toyou at this timeHowever, be assured that we have mailed correspondence directly to Mrs***-*** addressingthe concerns expressed in her inquiry to you. She should receive our letter within the next 5-business days. If you have any questions, or if we may be of further assistance, please do not hesitate to contact us. Sincerely,*** ***, Senior CoordinatorCombined Life Insurance Company of New YorkConsumer Service Investigations(toll free) 1-800-951-(fax) 1-312-351-

Dear Ms. [redacted]:   We are in receipt of your July 23, 2017 correspondence.  Regretfully, we’re unable to locate any record of having received any inquiries from your office, prior to this letter.   Our records indicate that Sonya [redacted] contacted us directly on July 10, 2017...

regarding the billing to her account for her husband’s policy.  After investigating the matter, a complete response was forwarded to Mr. and Mrs. [redacted] on July 26, 2017.     Ms. [redacted], in accordance with the Privacy Act it is our goal to protect all confidential policyholder information, while continuing to provide high quality service to our customers.  As the disclosure of Mr. and Mrs. [redacted]’s information is strictly prohibited, we are unable to provide any further information to you at this time.    If you have any questions, please do not hesitate to contact us.   Sincerely, Tamara L. [redacted], Senior Coordinator Combined Insurance Company of America Consumer Service Investigations (toll free) ###-###-#### (fax) ###-###-####

June 7, 2017     Revdex.com 330 NORTH WABASH AVENUE SUITE 3120 CHICAGO  ILLINOIS  60611   ATTENTION: CUSTOMER RELATIONS ADVOCATE      RE:      YOUR CASE ID#:     ...

[redacted]                    CONSUMER:             CHEYANNA [redacted]                                       Dear Customer Relations Advocate:   Thank you for your letter dated May 30, 2017, referenced above.   Please be advised that our Claims Department has corresponded directly with Ms. [redacted] and provided a written response on May 26, 2017 regarding her inquiry. The case was settled. Under the Health Insurance Portability and Accountability Act (HIPAA), we are unable to disclose any information regarding Ms. [redacted]’s claim related inquiry.   If we can be of further assistance, please let us know.    Sincerely,     Maria [redacted] Combined Life Insurance Company of New York Consumer Service Investigations Direct Phone: ###-###-#### Fax: ###-###-####   /Case #[redacted]

Our records indicate that a voicemail message was left with the customer this afternoon.If there are further questions, please let us know.Thanks,COMBINED INSURANCE COMPANY OF AMERICA