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Maaco Auto Painting-Springfield

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Reviews Auto Body Repair and Painting Maaco Auto Painting-Springfield

Maaco Auto Painting-Springfield Reviews (2)

Review: On September 14, 2013 my daughter and I took my Honda accord to be painted at Maaco on [redacted] in [redacted], Va. Upon leaving the vehicle, we were provided an invoice, keys taken and a date of when the vehicle would be completed. We arrived on Friday September 20, 2013 and the car was painted the color of a green skittles candy piece not a dark green as selected on the swatch. The employee ([redacted]) became rude and stated the color of the car was correct. He directed us to speak with the manager ([redacted]). [redacted] stated he had no knowledge of the situation because he had not serviced us during write up of the invoice. We were given the run around. We requested to speak to the owner and both gentlemen stated they had no means of contacting the owner. [redacted] then says "I need this job and a lot of hours went into painting this vehicle. [redacted] then informed me if I left the vehicle I would be charged 55.00 per day and that the color of the car was a variation if the color on the swatch. I was not informed of this upon leaving car for paint work and bodywork. I paid 2000 for my vehicle to be a color I do not like and according to Maacos customer service policy satisfaction with service provided is guaranteed. I have pictures of the swatch and the customer service policy posted in the lobby.Desired Settlement: I would like to have the color repainted in a dark green color relative to the color of the car prior to Maaco painting the vehicle.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because the color on the swatch provided at Macco appears to be a different color than the color currently painted on the vehicle.. Management offerred no resolution or compromise. There are no service policies posted indicating that the swatches will have variations in color nor are there any policies indicated on the invoice.. If a policy had been shared a darker color of green would have been selected.

Regards,

Review: On or around 05/08/2012 MAACO of Springfield repaired and painted the front end of my 2008 Land Rover LR2. The paint job was faulty because the paint is now speckled and peeling. Unfortunately when I attempted to resolve this matter with the owner I was told that the speckled and peeling paint was a result of rocks hitting the car and the owner refused to correct the sub-par workmanship.Desired Settlement: I would like for the front end of the vehicle to be properly painted and or the money returned so that I can take the car for repairs to a reputable body shop. MAACO of Springfield was paid approximately $8,000.00 to repair the vehicle mentioned in this complaint and the expectation is the workmanship of services performed hold up to satisfactory/above industry standards.

Business

Response:

This letter is in Response to [redacted]'s 2008 Land Rover LR2 That was repaired 5-23-2012. ID of [redacted]. The vehicle had been repaired and as explained to **. [redacted] the vehicle had several rock chips in the Front bumper, Hood and even the windshield. The standard warranty does not cover any rock chips that are caused by road debris. This was explained to the customer and that is why they are complaining. In a result to make the customer happy Maaco was willing to help with cost in a redo at a lower cost but [redacted] did not want to hear that.

If any further questions contact Macco Auto Painting at ###-###-####

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Description: Auto Body Repair & Painting

Address: 7661b Fullerton Road, Springfield, Virginia, United States, 22153

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