Maaco of Paterson

Review: MY 2015 [redacted] HAD SOME SCRATCHES ON THE RIGHT DOOR PANEL . IT WAS BROUGHT IN ON 1/21/15 FOR A PAINT JOB AFTER RECEIVING AN ESTIMATE OF $150 AND PICKED UP IN THE EVENING. ON 1/22/15 NOTICE THE SCRATCHES WERE STILL VISIBLE AND DRIPPING PAINT WAS LEFT ON THE CAR TO DRY. I DROPPED OFF AN PICK UP THAT DAY. ON THE 1/23/15 NOTICE THE DOOR PANEL WAS DARKER THEN THE REST OF THE CAR. I THOUGH MAYBE IT LOOKED DARKER SINCE IT WAS CLOUDY. ON 1/24/15 I NOTICE IT WAS DARKER. I CALLED MAACO AND I WAS TOLD I HAD TO WAIT FOR THE CAR TO DRY FROM 3 DAYS AGO. I CALLED ANOTHER MAACO AND EXPLAINED MY CONCERN THEY SAID IT SHOULD HAVE NOT BEEN DIFFICULT TO MATCH THE PAINT SINCE IT HAS THE COLOR TAG ON THE DOOR AND THE CAR SHOULD HAVE BEEN BUFFED AND BLENDED INTO THE REST OF THE CAR AND THE CAR SHOULD HAVE BEEN KEPT FOR A COUPLE DAYS. I RETURNED TO MAACO PATERSON FOR A RECEIPT AND ONLY RECEIVED AN ESTIMATE RECEIPT NOT A WORK ORDER JUST LIKE I WAS SHOWN BY THE OTHER MAACO AND THE PAINTER [redacted]) TOLD ME I SHOULD WAIT FOR IT TO DRY AND BUFF IT OUT IN 3 MONTHS. I CALLED CUSTOMER SERVICE AND FILE A DISPUTE. I WAS CONTACTED ON 1/27/15 BY [redacted] AT CORPORATE REPRESENTATIVE. I WAS ASKED WHAT WAS THE ISSUE AND WHAT DO I WANT THEM TO DO. I SAID I WOULD LIKE THE OTHER MAACO TO FIX IT OR MY MONEY BACK TO SO I COULD PAY FOR THE FIXTURE AT ANOTHER MAACO. SHE SAID SHE WOULD PUT IN A REQUEST . SHE CALLED BACK AND TOLD ME THEY WILL NOT GIVE ME MY MONEY BACK NOR ALLOW THE OTHER MAACO TO FIX IT. I WOULD HAVE TO GO BACK TO THEM. I DON'T WANT TO GO BACK TO THEM I AM AFRAID THEY WILL MAKE MORE DAMAGE. SHE SAID THERE IS NO ONE OF HIGHER AUTHORITY AND I HAD TO EITHER GO BACK TO THEM OF PAY OUT OF POCKET TO FIX IT ELSE WHERE. I DONT THINK I SHOULD CONTINUE TO PAY FOR SOMETHING SO SIMPLY THAT SHOULD NOT HAVE BEEN RUINED IF THE JOB WOULD HAVE BEEN DONE CORRECTLY THE FIRST TIME. I AM REALLY DISAPPOINTED CORPORATE OFFICE WASN'T CONCERN OF THE IMAGE THEY HAVE CREATE BY GIVING BAD CUSTOMER SERVICE. THIS IS A BRANDesired Settlement: I WOULD LIKE TO TAKE MY CAR TO THE OTHER MAACO AND GET IT FIXED AND JUST HAVE TO PAY THE DIFFERENCE FOR MY ORIGINAL PAYMENT, OR GET MY MONEY REFUND TO PAY THE OTHER MAACO LOCATION. I REALLY DONT TRUST MAACO OF PATERSON AT ALL.