Mable's Smokehouse

Revdex.com:Cedric,I can tell from your response that you were sincere and took a lot of time and effort in your response.  I thank you very much as I've had bad experiences in other places and hardly ever receive a genuine response like the one you gave.Thank you for the invitation to return. I would like to return and meet you. Please let me know what days you are usually in.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,
[redacted]

This response is in regards to the complaint filed by [redacted] concerning our menu containing false items with the intention to "trick" the customer into buying more expensive items. The incident occurred on a Saturday night around 10:30 PM, which is about 30 minutes before out kitchen closes....

Due to an extremely busy day we unfortunately ran out of certain item as we approached the end of the day, I believe those items were brisket and possibly ribs. Due to the 14 hour cooking process that we use to prepare a large majority of our meats we are unable to replenish quantities on the fly. Being a small family owned busy we do not have the luxury of reprinting menus once an item has been depleted due to extremely high volume. We do however keep our menus updated on our website and on with all our delivery applications, because we want to give the customer the best ordering and dining experience as possible. We aim to provide the same experience for customers that choose to dine with us at the restaurant. Menu changes and updates are verbally conveyed to the customer since we don't have the means to update or reprint the menu during business hours. We would like to believe all of our employees take pride in giving top notch customer service no matter the situation at hand. From the information I've gathered about the incident, the employee was friendly and did indeed tell [redacted] "good luck" finding BBQ. The employee made this statement with all sincerity since he could sense [redacted] really wanted BBQ, by no means was he trying to "belittle" or make [redacted] feel terrible. With that said we also understand that perception is sometime reality. On behalf on the employee involved and Mable's Smokehouse, I personally apologize that [redacted] left Mable's feeling belittled and disgusted. I've also made the employee aware to immediately get a member of management anytime there is a customer that is unhappy with any part of their dining experience. We would like to extend an offer to [redacted] to return to our establishment at a time he sees fit on us! We welcome the opportunity to show him the pride we take in customer service and would love for him to get the meal he was hoping for the night of the incident. Sincerely, Cedric Cedric S[redacted] General Manager Mable's Smokehouse [redacted]
[redacted]
[redacted]

Revdex.com:
Cedric,
I can tell from your response that you were sincere and took a lot of time and effort in your response.  I thank you very much as I've had bad experiences in other places and hardly ever receive a genuine response like the one you gave.
Thank you for the invitation to return. I would like to return and meet you. Please let me know what days you are usually in.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This response is in regards to the complaint filed by [redacted] concerning our menu containing false items with the intention to "trick" the customer into buying more expensive items....

The incident occurred on a Saturday night around 10:30 PM, which is about 30 minutes before out kitchen closes. Due to an extremely busy day we unfortunately ran out of certain item as we approached the end of the day, I believe those items were brisket and possibly ribs. Due to the 14 hour cooking process that we use to prepare a large majority of our meats we are unable to replenish quantities on the fly. Being a small family owned busy we do not have the luxury of reprinting menus once an item has been depleted due to extremely high volume. We do however keep our menus updated on our website and on with all our delivery applications, because we want to give the customer the best ordering and dining experience as possible. We aim to provide the same experience for customers that choose to dine with us at the restaurant. Menu changes and updates are verbally conveyed to the customer since we don't have the means to update or reprint the menu during business hours. We would like to believe all of our employees take pride in giving top notch customer service no matter the situation at hand. From the information I've gathered about the incident, the employee was friendly and did indeed tell [redacted] "good luck" finding BBQ. The employee made this statement with all sincerity since he could sense [redacted] really wanted BBQ, by no means was he trying to "belittle" or make [redacted] feel terrible. With that said we also understand that perception is sometime reality. On behalf on the employee involved and Mable's Smokehouse, I personally apologize that [redacted] left Mable's feeling belittled and disgusted. I've also made the employee aware to immediately get a member of management anytime there is a customer that is unhappy with any part of their dining experience. We would like to extend an offer to [redacted] to return to our establishment at a time he sees fit on us! We welcome the opportunity to show him the pride we take in customer service and would love for him to get the meal he was hoping for the night of the incident. Sincerely, Cedric Cedric S[redacted] General Manager Mable's Smokehouse [redacted]