Mac and Bob's Restaurant

Review: Yes, We visited Mac & Bob's Sunday night at 9:40 and the hours that are posted on the door for Sunday's was 2am. We were told when we walked into the lobby that the kitchen was closed., Very misleading to the Public.Desired Settlement: The hours on their door needs to be changed to the opening time of the Restaurant and the closing time of the Restaurant. The correct hours. If the door says 2am then the kitchen needs to be open until 2am. Very disappointed in them.

Business

Response:

Thank you for bringing to my attention the customer complaint you received regarding our posted hours of operation. First of all, our kitchen is suppose to be open to at least 10pm on Sunday nights. I don't know why it wasn't open at 9:40 when Ms [redacted] wanted to dine with us. I am looking into that and who decided to close the kitchen early. I looked at our front door window that has our hours of operation posted and I plan on changing or eliminating those set hours. Our kitchen hours change with the seasons. Our kitchen will be open longer during the summer months than the winter. Additionally, we change menus to a "late night" menu after the dinner rush is over and we only have a limited menu. After midnight on weekend nights we offer only pizza. The bottom line is that we do not always stay open until 2am like our sign indicates and the kitchen hours are flexible so I can definitely see how misleading that can be and frustrating to customers. We will fix the signage. I have already contacted our sign company. Please extend my apologies to Ms [redacted]. Sincerely Bob Rotanz Co ownerMac and Bob's Restaurant

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]