Mac Contracting

Initial Business Response / [redacted] (1000, 5, 2015/04/24) */ I believe Mr [redacted] and I have resolved any communication issues via email, after a long game of phone tagPlease confirm with the consumer that an issue still exists Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue is not resolved until my roof is replacedCommunicating a few times by email and receiving new promises does not resolve my issue Final Business Response / [redacted] (4000, 9, 2015/04/29) */ We delivered materials to job sites in [redacted] in the last weekOne to your City CouncilmanSo to say we have no intention of doing the job is just sillyWe've installed thousands of roofs -- I think you've been watching to much TV Final Consumer Response / [redacted] (4200, 11, 2015/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) You can make a joke of it all you likeFix my roof as you promised you would

Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ This is the most ludicrous complaint I've ever seen Mr [redacted] is under a day contract and isn't even close to the said expiration Furthermore, Mr***'s claim was denied when handled by another company nearly two years agoWe then found Mr [redacted] (he did not find us) and we were able to get his claim approved Instead of being grateful for what we did for him he's going to file a complaint while we're still within the confines of our contract? I spoke to Mr [redacted] yesterday and everything seemed to be goodI'm hoping that this complaint was filed before then I will submit this complaint to our legal department for review Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The complaint was indeed filed before the conversation with Mr [redacted] ; the point being that if we were able to contact a representative of the company within the previous weeks it could have been avoidedNo response to multiple messages and a change to the company name understandabley created concern We still have not been able to get an expected date for completion of the contract, which was the information required that initiated this process I'm willing to move forward if some confirmation of a time frame can reliably be provided as requested Final Business Response / [redacted] (4000, 12, 2015/06/02) */ I personally spoke to Mr [redacted] two weeks ago and informed him that there were several projects in front of hisHe seemed to understandI also made it clear that we are well within the confines of our day contractHe seemed to understand this as well I'm hoping this is just a communication issuePlease have Mr [redacted] call me on my cell phone at (please react from the public record) [redacted] If Mr [redacted] is leaving voicemails at my office, please be advised that this is our busy season and I am in the fields days at a timeContacting me on my cell is best

We are disputing her complaintTo the best of my recollection, she left satisfiedThat being said, we did have multiple issues with this consumerWe know her personally, I baby sit her kidsShe's got a violent temper, she reads into things and takes things the wrong wayThere's no talking to herShe's been asked not to go in to several other businessesWe've even asked her to leave our salon beforeThe Saturday before she filed her complaint, she called about an emergency service for her and her three childrenAfter she came to the salon, she left her kids here for a long time with no supervision (against our policy)She was in such a rush, she wanted to jump the line and asked about express service (we don't do that)Our Saturdays are very busy, we were packed that day, and she said whatever she could to get in that dayI myself colored her hairShe has a barber cut from a barber somewhere else (very short cut) so she was pre-cut when she arrivedShe was wanting to lift her hair to blonde in one sitting, we can't do that because if we lift it too many shades she would have hair lossSo we lifted it as many shades as we could responsibly and added a tonerWe styled her very short hair by brushing it, applying styling gel/pomade She seemed happy, she's been here several times beforeWe did not shampoo her children's hair because 1) she was in such a rush 2) she'd told her that their hair had recently been shampooedBecause we were doing a retwist, we didn't want to over -shampoo their hair because it can get too softShe's never contacted us about any problem with her experience on that visit so we had no idea she was unhappy with itWe're fine returning her $30; her husband's office is close by and we can take a money order thereWe would like no more professional contact with the complainant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are disputing her complaint. To the best of my recollection, she left satisfied. That being said, we did have multiple issues with this consumer. We know her personally, I baby sit her kids. She's got a violent temper, she reads into things and takes things the wrong way. There's no talking to...

her. She's been asked not to go in to several other businesses. We've even asked her to leave our salon before. The Saturday before she filed her complaint, she called about an emergency service for her and her three children. After she came to the salon, she left her kids here for a long time with no supervision (against our policy). She was in such a rush, she wanted to jump the line and asked about express service (we don't do that). Our Saturdays are very busy, we were packed that day, and she said whatever she could to get in that day. I myself colored her hair. She has a barber cut from a barber somewhere else (very short cut) so she was pre-cut when she arrived. She was wanting to lift her hair to blonde in one sitting, we can't do that because if we lift it too many shades she would have hair loss. So we lifted it as many shades as we could responsibly and added a toner. We styled her very short hair by brushing it, applying styling gel/pomade.  She seemed happy, she's been here several times before. We did not shampoo her children's hair because 1) she was in such a rush 2) she'd told her that their hair had recently been shampooed. Because we were doing a retwist, we didn't want to over -shampoo their hair because it can get too soft. She's never contacted us about any problem with her experience on that visit so we had no idea she was unhappy with it. We're fine returning her $30; her husband's office is close by and we can take a money order there. We would like no more professional contact with the complainant.