This is to inform you that complaint # [redacted] has been resolved by finally receiving the [redacted] lawnmower After reading Mac Equipment, Inc.'s response to your inquiry, I was a little surprised they didn't mention the reasons for taking months to finally getting the mower delivered Oh well, we finally have it Thank you for looking into this.Sincerely, [redacted] ***
It is Mac Equipment's position that you were only charged for services that we rendered on your lawn mowerThere is an attachment of the original invoice with detailed notes and item costs of all of the work that was performed on your [redacted] ***Per our notes, the services that are included on a Tractor Simple Service for $189.95+ parts are as follows: "CHANGED OIL, OIL FILTER, SPARK PLUG(S), AIR & PRE FILTER, FUEL FILTER, SHARPENED AND BALANCED BLADES, CHECKED ENGINE COMPRESSION, CHECKED FOR FRESH FUEL (NO WATER), CABLE OPERATION, CHECKED BELTS, CHARGED BATTERY IF NEEDED, AIR PRESSURE- TIRES, GREASE ZERKS, STARTER ENGAGES SMOOTHLY, HIGH AND LOW RPMS, RUN DECK & CHECK FOR NOISE AND VIBRATION, CHECK ALL GEARS, BRAKES AND PARKING BRAKE, OPERATE FOR MINUTES." For this service, we charged you $in labor, $in shop supplies (which is always charged for disposal of items and basic operating needs in the shop), and $in parts for air filters, spark plug, oil filter, oil, and fuel filter.Any additional issues that are found or need to be addressed are charged on top of the basic priceThis service is meant to be a "tune-up" for a well-running machine, just like you would take your car in for a service.There are separate jobs on the work order to replace the drive belt and to clean the carburetorThese are the additional issues that were found when performing the routine service.To replace the drive belt, we charged you $in labor, $in shop supplies, and $for the beltReplacing a drive belt on a tractor typically takes anywhere between and hours depending on the machineWe have our mechanics clock in and out of jobs to keep track of their time, and our technician actually spent hour and minutes replacing this beltYou were only charged for an hour of his time.To clean the carburetor, we charged you $in labor, $in shop supplies, and $for the carburetor kitCleaning a carburetor has a factory allowance of an hour for laborYou were only charged for a half an hour of my mechanic's time because we give our customer's a discount when they are getting a full service as well as needing extra repairsWe are inclined to believe that by doing business with integrity, we are able to serve our customers in the best way we know howWe stand behind our work and the charges that were incurred for our services
[redacted] offers a service following the sale of a [redacted] riding mower where they contact a local dealer to assemble, inspect, deliver, and demonstrate the unit that was purchasedThe process works as follows: 1) [redacted] calls and asks if the dealer (Mac Equipment in this case) wants to assemble/deliver the unit 2) the dealer approves or denies the request 3) the machine arrives, and we assemble and inspect within hours of arrival 4) once the machine is assembled, inspected, and operating properly, we contact the customer to set up a delivery timeFrom the point of sale to the arrival of the machine, we have no contact with either the customer or [redacted] regarding the purchase or the shipment of the unit other than approving or denying the requestIn the case of the ***’s mower, after their unit had arrived, we had already made multiple phone calls to [redacted] , who is in charge of [redacted] fulfillment orders at [redacted] *** [redacted] was informed on June 3rd by our employee that [redacted] would be contacting [redacted] directly to send a “loose parts kit” that contained an owner’s manual, a key, and the oil to prepare the unit for deliveryJJ, from [redacted] ***, also contacted [redacted] and had another key sent to usUnfortunately, we are the middle man in these business deals and do not have direct points of contact or a way to obtain tracking numbers on shipmentsUpon receiving the loose parts kit, we assembled, inspected, and delivered the mower to the [redacted] propertyWith full confidence, we stand behind our employee, Nate, who delivered the mowerIn less than ideal circumstances, he delivered the mower with utmost respect and patience to a disgruntled and less than pleasant customerIt is unfortunate that [redacted] and [redacted] had to wait the amount of time that they did for delivery of their mower, but we did everything that we could do with the resources that we had to get the correct pieces in place to get the job done for themDue to the situation, we have decided to deny any future requests from [redacted] to deliver these unitsInstead, we will continue to sell the equipment that we stand behind, trust, and carry at our own stores to ensure that we can continue to serve our customers in the best way possible
This is to inform you that complaint # [redacted] has been resolved by finally receiving the [redacted] lawnmower After reading Mac Equipment, Inc.'s response to your inquiry, I was a little surprised they didn't mention the reasons for taking months to finally getting the mower delivered Oh well, we finally have it Thank you for looking into this.Sincerely, [redacted] ***
It is Mac Equipment's position that you were only charged for services that we rendered on your lawn mowerThere is an attachment of the original invoice with detailed notes and item costs of all of the work that was performed on your [redacted] ***Per our notes, the services that are included on a Tractor Simple Service for $189.95+ parts are as follows: "CHANGED OIL, OIL FILTER, SPARK PLUG(S), AIR & PRE FILTER, FUEL FILTER, SHARPENED AND BALANCED BLADES, CHECKED ENGINE COMPRESSION, CHECKED FOR FRESH FUEL (NO WATER), CABLE OPERATION, CHECKED BELTS, CHARGED BATTERY IF NEEDED, AIR PRESSURE- TIRES, GREASE ZERKS, STARTER ENGAGES SMOOTHLY, HIGH AND LOW RPMS, RUN DECK & CHECK FOR NOISE AND VIBRATION, CHECK ALL GEARS, BRAKES AND PARKING BRAKE, OPERATE FOR MINUTES." For this service, we charged you $in labor, $in shop supplies (which is always charged for disposal of items and basic operating needs in the shop), and $in parts for air filters, spark plug, oil filter, oil, and fuel filter.Any additional issues that are found or need to be addressed are charged on top of the basic priceThis service is meant to be a "tune-up" for a well-running machine, just like you would take your car in for a service.There are separate jobs on the work order to replace the drive belt and to clean the carburetorThese are the additional issues that were found when performing the routine service.To replace the drive belt, we charged you $in labor, $in shop supplies, and $for the beltReplacing a drive belt on a tractor typically takes anywhere between and hours depending on the machineWe have our mechanics clock in and out of jobs to keep track of their time, and our technician actually spent hour and minutes replacing this beltYou were only charged for an hour of his time.To clean the carburetor, we charged you $in labor, $in shop supplies, and $for the carburetor kitCleaning a carburetor has a factory allowance of an hour for laborYou were only charged for a half an hour of my mechanic's time because we give our customer's a discount when they are getting a full service as well as needing extra repairsWe are inclined to believe that by doing business with integrity, we are able to serve our customers in the best way we know howWe stand behind our work and the charges that were incurred for our services
[redacted] offers a service following the sale of a [redacted] riding mower where they contact a local dealer to assemble, inspect, deliver, and demonstrate the unit that was purchasedThe process works as follows: 1) [redacted] calls and asks if the dealer (Mac Equipment in this case) wants to assemble/deliver the unit 2) the dealer approves or denies the request 3) the machine arrives, and we assemble and inspect within hours of arrival 4) once the machine is assembled, inspected, and operating properly, we contact the customer to set up a delivery timeFrom the point of sale to the arrival of the machine, we have no contact with either the customer or [redacted] regarding the purchase or the shipment of the unit other than approving or denying the requestIn the case of the ***’s mower, after their unit had arrived, we had already made multiple phone calls to [redacted] , who is in charge of [redacted] fulfillment orders at [redacted] *** [redacted] was informed on June 3rd by our employee that [redacted] would be contacting [redacted] directly to send a “loose parts kit” that contained an owner’s manual, a key, and the oil to prepare the unit for deliveryJJ, from [redacted] ***, also contacted [redacted] and had another key sent to usUnfortunately, we are the middle man in these business deals and do not have direct points of contact or a way to obtain tracking numbers on shipmentsUpon receiving the loose parts kit, we assembled, inspected, and delivered the mower to the [redacted] propertyWith full confidence, we stand behind our employee, Nate, who delivered the mowerIn less than ideal circumstances, he delivered the mower with utmost respect and patience to a disgruntled and less than pleasant customerIt is unfortunate that [redacted] and [redacted] had to wait the amount of time that they did for delivery of their mower, but we did everything that we could do with the resources that we had to get the correct pieces in place to get the job done for themDue to the situation, we have decided to deny any future requests from [redacted] to deliver these unitsInstead, we will continue to sell the equipment that we stand behind, trust, and carry at our own stores to ensure that we can continue to serve our customers in the best way possible