Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
With regards, to the fact that I have never missed or rescheduled any appointments as there were never any appointments scheduled on my behalf for the vehicleAfter visiting the shop yesterday, ***, the body shop manager did tell me in front of other customers and other employees that they did indeed fix the right door, and that there was a piece missing from the front of the vehicle that was causing the vehicle to think the hood was constantly openI can also get a statement from another customer who was there at the time to confirm thisI would like a written apology in regards to my vehicle not being completely safe to drive on the road because of the incompetence of Mac Haik
Regards,
*** ***
The customer’s vehicle was brought into the shop on Oct 9, 2014. We received the initial estimate for repairs on Oct 21, 2014 and ordered the parts estimated for the repairs. Based on the initial estimate of $11,339.00, the repairs were scheduled to be completed on Nov 25, 2014. Upon disassembly of...
the vehicle, additional damages were found for approximately $1,650.00 which changed the completion date well past Nov. 25, 2014. Prior to the original completion date we agreed to provide the customer a rental vehicle for 5 days at no charge to the customer, including a security deposit for the rental (which we lost due to damage on the rental the customer refused to pay for when returned), although we were ahead of schedule based on the original completion date of Nov. 25, 2014. We aligned the bumper to fender gap the maximum it would go within the pre-set factory slots. This condition is normal and verified with other like vehicle of same year and model. At the time of delivery it was noticed that the license plate bracket was not installed. We offered several times to install it right then, but customer refused, stating that they would put it on themselves when they got the new license plates. We again offered to the customer when they got the new plates to bring them in and we would install them both. The right front door does open properly and opens the same as the left front door. We demonstrated this with the customer present numerous times and could not duplicate the concern. After review of the right front fender splash shield (flap) that is torn, we found that it was not on the estimate to repair or replace. We have agreed to replace and install this part at no cost to the customer. This part was ordered on Dec. 18, 2014 and we agreed with the customer to call when the part comes in to schedule the installation. We preformed the re-set procedure for the horn to sound and lights to flash when the vehicle is locked. This procedure did not resolve the problem. We informed the customer that our certified technician, for that type of concern was out for the day. The customer stated when they brought their vehicle in for an unrelated scheduled replacement of a speaker; we could look into it at that time. After many of the customers rescheduled and missed appointments all the above concerns were resolved on 12/18/14.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have been in contact with customer by e-mail about this matter. t have attached those emails. On August 11, 2017 we received the request by mail for cancellation of both policies from the customer and at that time we e-mailed the cancellation request to [redacted]. On August 16, 2017...
[redacted] advised that they could not read the mileage. (It was a picture of odometer taken by customer). We e-maited back the same day with the mileage. As of September 8, 2017, when we contacted insurance company to ask about status of refund they said they could not cancel without customers signature. We sent a form for customer to sign and return which she did and we forwarded to [redacted]. On September 11th we received a confirmation from [redacted] stating that they had received the information and would proceed with cancellation process. We have already sent the check to the lien holder, [redacted], for the cancellation of the first policy. [redacted] only cuts checks 2 or 3 times a month so we cannot give a date as to when the second policy will be processed. As to the complaint that she did not originally want or sign for these policy's at time of purchase. The customer forwarded us copies of both insurance policies with signatures and it was disclosed on her loan contract so t am not sure how to address that concern. If further information is needed, please let me know. Thank you, [redacted] Controller
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
With regards, to the fact that I have never missed or rescheduled any appointments as there were never any appointments scheduled on my behalf for the vehicleAfter visiting the shop yesterday, ***, the body shop manager did tell me in front of other customers and other employees that they did indeed fix the right door, and that there was a piece missing from the front of the vehicle that was causing the vehicle to think the hood was constantly openI can also get a statement from another customer who was there at the time to confirm thisI would like a written apology in regards to my vehicle not being completely safe to drive on the road because of the incompetence of Mac Haik
Regards,
*** ***
The customer’s vehicle was brought into the shop on Oct 9, 2014. We received the initial estimate for repairs on Oct 21, 2014 and ordered the parts estimated for the repairs. Based on the initial estimate of $11,339.00, the repairs were scheduled to be completed on Nov 25, 2014. Upon disassembly of...
the vehicle, additional damages were found for approximately $1,650.00 which changed the completion date well past Nov. 25, 2014. Prior to the original completion date we agreed to provide the customer a rental vehicle for 5 days at no charge to the customer, including a security deposit for the rental (which we lost due to damage on the rental the customer refused to pay for when returned), although we were ahead of schedule based on the original completion date of Nov. 25, 2014. We aligned the bumper to fender gap the maximum it would go within the pre-set factory slots. This condition is normal and verified with other like vehicle of same year and model. At the time of delivery it was noticed that the license plate bracket was not installed. We offered several times to install it right then, but customer refused, stating that they would put it on themselves when they got the new license plates. We again offered to the customer when they got the new plates to bring them in and we would install them both. The right front door does open properly and opens the same as the left front door. We demonstrated this with the customer present numerous times and could not duplicate the concern. After review of the right front fender splash shield (flap) that is torn, we found that it was not on the estimate to repair or replace. We have agreed to replace and install this part at no cost to the customer. This part was ordered on Dec. 18, 2014 and we agreed with the customer to call when the part comes in to schedule the installation. We preformed the re-set procedure for the horn to sound and lights to flash when the vehicle is locked. This procedure did not resolve the problem. We informed the customer that our certified technician, for that type of concern was out for the day. The customer stated when they brought their vehicle in for an unrelated scheduled replacement of a speaker; we could look into it at that time. After many of the customers rescheduled and missed appointments all the above concerns were resolved on 12/18/14.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have been in contact with customer by e-mail about this matter. t have attached those emails. On August 11, 2017 we received the request by mail for cancellation of both policies from the customer and at that time we e-mailed the cancellation request to [redacted]. On August 16, 2017...
[redacted] advised that they could not read the mileage. (It was a picture of odometer taken by customer). We e-maited back the same day with the mileage. As of September 8, 2017, when we contacted insurance company to ask about status of refund they said they could not cancel without customers signature. We sent a form for customer to sign and return which she did and we forwarded to [redacted]. On September 11th we received a confirmation from [redacted] stating that they had received the information and would proceed with cancellation process. We have already sent the check to the lien holder, [redacted], for the cancellation of the first policy. [redacted] only cuts checks 2 or 3 times a month so we cannot give a date as to when the second policy will be processed. As to the complaint that she did not originally want or sign for these policy's at time of purchase. The customer forwarded us copies of both insurance policies with signatures and it was disclosed on her loan contract so t am not sure how to address that concern. If further information is needed, please let me know. Thank you, [redacted] Controller