When one of our customers has a trade in on the purchase of a vehicle, we verify all pertinent information i.e., lien holder A t was run through the Texas Department of Motor Vehicles and showed the original lien holder As we processed the payoff we were contacted by the credit union, and informed they no longer were the lien holder (the current lien holder had not changed the information on the title ) With this information, we began the same process, with the new information again All of this delayed the payoff transaction for the customer Mr [redacted] came to the dealership on Friday and we issued him a check for one payment, that he had made, and let him know what we were doing to speed up the process
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have not reviewed the response made by the business in reference to complaint ID [redacted] .I am trying to find it to review
Customer came to the dealership on May 20, in regards to radio issue His original complaint indicated that the screen does not respond when hot outside This issue was verified by our technician and because the vehicle was still under manufacturer's warranty a new radio was ordered Vehicle was picked up after service hours On June 16, customer came to dealership indicating that the dealership/technician had broken the radio screen asking us to replace at no chargeHad the screen been broken at the time the radio was inspected for the original issue, we would not have been able to replace under warranty.We did offer to assist the customer with radio replacement at cost and installation at no charge However, the customer did not feel that was sufficient
Mr*** originally brought his vehicle to us in August with a no start issue. We were unable at that time to duplicate his concern - vehicle started on every attempt, therefore the customer was charged. Customer returned in October with identical issue, no start. At the initial
investigating and testing it was determined the technicians would require additional diagnostic time to make a determination of the problem. Customer was contacted at that time and agreed to the additional charge of additional hours or $or a total of $366.00. With any repair that is completed at this dealership, any diagnostic fee will go toward the repair, if the customer completes the repair here. Customer declined our recommended repair and had the vehicle towed out Unfortuntely,our determination and the recommended part to make the repair is on back order, which is out of our control. Our policy at Mac Haik Toyota is, if our recommended repairs do not fix the vehicle - the customer is not responsible for that repair. Even though Mr*** indicated that the vehicle was taken to a motor cycle mechanic and is now running we are unable to determine if that repair is a long term repair. The vehicle has approximately 175,mile on it we have to have the vehicle running before we can determine the long term concern
After checking with out accounting department for the cancellation. Check was mailed out on 4-6-to *** *** *** with full VIN. Cleared our bank of 4-13.2017. I apologize for for any inconvenience this may have caused. Should the customer need additional
information, please do not hesitate to give him my direct number and I'll be happy to look into any concerns he may have. Mary Jack S*Customer Relations ManagerMac Haik Toyota281-316-4823***
Customer has requested a refund of $46.00 because he feels the job done was incomplete. Customer came into the dealership for two recalls as well as an oil change. Part of the service includes a complimentary multi point inspection. We inspect all fluid levels and top off
when necessary. All fluids are brought to a safe level. His only charge was for the oil change. With that we do not feel we owe this customer a refund. We never recommend customers to wait on their vehicles when there is more services to be completed, in this instances recalls, due to the time it takes to complete
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
1- I am not satisfied because I trust a dealer on my car , but they were not fair with me 2- car was dropped on 5/with no cracked screen but when I pick it up it was cracked 3-dealer is coming against the customer instead of investigating the case , there is an employee who is not honest enough (may be technician , driver ,....)4-I am not suppose to pay $for a part which is under warranty5- It doesn`t make any sense for me to break or try to fix the screen if the dealer already offer me a new one 6-by speaking once the certified technition approved the issue , its covered [ he already approved the defect] so that mean that the dealer is responsible to fix the factory defect on the radio [because its not happened due to the crack but before the crack , as its under factory warranty [ as they already approved that there is a defect on it]
Unfortunately, we will not be able to assist this customer. We only install radios that have come from our distributors. Thank youMary *** S*Customer Relations ManagerMac Haik Toyota
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
its an oem please help me to but it on the car and i`ll be good at this point
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have not reviewed the response made by the business in reference to complaint ID [redacted].I am trying to find it to review.
Customer came to the dealership on May 20, in regards to radio issue. His original complaint indicated that the screen does not respond when hot outside. This issue was verified by our technician and because the vehicle was still under manufacturer's warranty a new radio was...
ordered. Vehicle was picked up after service hours. On June 16, customer came to dealership indicating that the dealership/technician had broken the radio screen asking us to replace at no charge. Had the screen been broken at the time the radio was inspected for the original issue, we would not have been able to replace under warranty.We did offer to assist the customer with radio replacement at cost and installation at no charge. However, the customer did not feel that was sufficient.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I will definitely prevent this company for short changing people for service. They have continued to to do so for a very long time. I will make sure it does not happen in the future. They are nothing but a bunch of thieves. I will ensure that this 46 will cost you more than you gain.
When one of our customers has a trade in on the purchase of
a vehicle, we verify all pertinent
information i.e., lien holder. A tel-ex
was run through the Texas Department of Motor Vehicles and showed the original
lien holder. As we processed the payoff
we were...
contacted by the credit union, and informed they no longer were the lien holder (the current lien
holder had not changed the information on the title ). With this
information, we began the same process, with the new information again. All of this delayed the payoff transaction
for the customer. Mr. [redacted] came to
the dealership on Friday and we issued him a check for one payment, that he had
made, and let him know what we were doing to speed up the process.
When one of our customers has a trade in on the purchase of a vehicle, we verify all pertinent information i.e., lien holder A t was run through the Texas Department of Motor Vehicles and showed the original lien holder As we processed the payoff we were contacted by the credit union, and informed they no longer were the lien holder (the current lien holder had not changed the information on the title ) With this information, we began the same process, with the new information again All of this delayed the payoff transaction for the customer Mr [redacted] came to the dealership on Friday and we issued him a check for one payment, that he had made, and let him know what we were doing to speed up the process
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have not reviewed the response made by the business in reference to complaint ID [redacted] .I am trying to find it to review
Customer came to the dealership on May 20, in regards to radio issue His original complaint indicated that the screen does not respond when hot outside This issue was verified by our technician and because the vehicle was still under manufacturer's warranty a new radio was ordered Vehicle was picked up after service hours On June 16, customer came to dealership indicating that the dealership/technician had broken the radio screen asking us to replace at no chargeHad the screen been broken at the time the radio was inspected for the original issue, we would not have been able to replace under warranty.We did offer to assist the customer with radio replacement at cost and installation at no charge However, the customer did not feel that was sufficient
Mr*** originally brought his vehicle to us in August with a no start issue. We were unable at that time to duplicate his concern - vehicle started on every attempt, therefore the customer was charged. Customer returned in October with identical issue, no start. At the initial
investigating and testing it was determined the technicians would require additional diagnostic time to make a determination of the problem. Customer was contacted at that time and agreed to the additional charge of additional hours or $or a total of $366.00. With any repair that is completed at this dealership, any diagnostic fee will go toward the repair, if the customer completes the repair here. Customer declined our recommended repair and had the vehicle towed out Unfortuntely,our determination and the recommended part to make the repair is on back order, which is out of our control. Our policy at Mac Haik Toyota is, if our recommended repairs do not fix the vehicle - the customer is not responsible for that repair. Even though Mr*** indicated that the vehicle was taken to a motor cycle mechanic and is now running we are unable to determine if that repair is a long term repair. The vehicle has approximately 175,mile on it we have to have the vehicle running before we can determine the long term concern
After checking with out accounting department for the cancellation. Check was mailed out on 4-6-to *** *** *** with full VIN. Cleared our bank of 4-13.2017. I apologize for for any inconvenience this may have caused. Should the customer need additional
*Customer Relations ManagerMac Haik Toyota281-316-4823***
information, please do not hesitate to give him my direct number and I'll be happy to look into any concerns he may have. Mary Jack S
Customer has requested a refund of $46.00 because he feels the job done was incomplete. Customer came into the dealership for two recalls as well as an oil change. Part of the service includes a complimentary multi point inspection. We inspect all fluid levels and top off
when necessary. All fluids are brought to a safe level. His only charge was for the oil change. With that we do not feel we owe this customer a refund. We never recommend customers to wait on their vehicles when there is more services to be completed, in this instances recalls, due to the time it takes to complete
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
1- I am not satisfied because I trust a dealer on my car , but they were not fair with me 2- car was dropped on 5/with no cracked screen but when I pick it up it was cracked 3-dealer is coming against the customer instead of investigating the case , there is an employee who is not honest enough (may be technician , driver ,....)4-I am not suppose to pay $for a part which is under warranty5- It doesn`t make any sense for me to break or try to fix the screen if the dealer already offer me a new one 6-by speaking once the certified technition approved the issue , its covered [ he already approved the defect] so that mean that the dealer is responsible to fix the factory defect on the radio [because its not happened due to the crack but before the crack , as its under factory warranty [ as they already approved that there is a defect on it]
Unfortunately, we will not be able to assist this customer. We only install radios that have come from our distributors. Thank youMary *** S
*Customer Relations ManagerMac Haik Toyota
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
its an oem please help me to but it on the car and i`ll be good at this point
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have not reviewed the response made by the business in reference to complaint ID [redacted].I am trying to find it to review.
Customer came to the dealership on May 20, in regards to radio issue. His original complaint indicated that the screen does not respond when hot outside. This issue was verified by our technician and because the vehicle was still under manufacturer's warranty a new radio was...
ordered. Vehicle was picked up after service hours. On June 16, customer came to dealership indicating that the dealership/technician had broken the radio screen asking us to replace at no charge. Had the screen been broken at the time the radio was inspected for the original issue, we would not have been able to replace under warranty.We did offer to assist the customer with radio replacement at cost and installation at no charge. However, the customer did not feel that was sufficient.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I will definitely prevent this company for short changing people for service. They have continued to to do so for a very long time. I will make sure it does not happen in the future. They are nothing but a bunch of thieves. I will ensure that this 46 will cost you more than you gain.
When one of our customers has a trade in on the purchase of
a vehicle, we verify all pertinent
information i.e., lien holder. A tel-ex
was run through the Texas Department of Motor Vehicles and showed the original
lien holder. As we processed the payoff
we were...
contacted by the credit union, and informed they no longer were the lien holder (the current lien
holder had not changed the information on the title ). With this
information, we began the same process, with the new information again. All of this delayed the payoff transaction
for the customer. Mr. [redacted] came to
the dealership on Friday and we issued him a check for one payment, that he had
made, and let him know what we were doing to speed up the process.
Unfortunately, we are unable to refund your money for the oil change that was completed.