Complaint: [redacted]
I am rejecting this response because:
We appreciate the response but it seems Mac Haik Southway Ford is attempting to down play the true details of this on-going, six month long ordeal. I’ll let the following documented correspondence and excerpts from emails speak for themselves.
1. Steering tight and obviously binding at the 1 o’clock position. Inner steering gear replaced with a part from the junk yard. Refer
to email correspondence.
2. “Air Conditioner stops working immediately while waiting at all red lights. It only works while the vehicle is moving.” Refer to email correspondence.
3. While making a left handed U-turn the vehicle hops forward as if something is wrong with front differential, control arms or ball joints, or something similar. Involves either the alignment or suspension parts since it 'hops' forward while making a sharp u-turn at slow speeds. This could be caused suspension parts, alignment, or rear alignment. Refer to email correspondence.
4. There’s a whining sound when turning as if there is air or something wrong with the power steering. Refer to email correspondence.
5.
We're also experiencing a serious electrical ignition problem of some sort. We noticed on 4 July 2014 that the ignition would not start unless you slammed either the glove compartment or closed the front door. We have videos of this and available upon request. And as of this morning the vehicle does not start. Refer to email correspondence.
6. The air conditioning refrigerant line was not secured to the frame and is rubbing on the alternator pulley. Refer to email correspondence.
7. There are two connectors right next to the battery that do not plug into each other. This tells me something is missing or connections were not properly made. See attached photo and Refer to email correspondence.
8. The vehicle sways (left and right) excessively while quickly changing lanes at high speeds. It seems as if it doesn't properly recover such as the front spring is worn. Refer to email correspondence.
9. “Mac Haik, As you and I just discussed over the phone I emailed the Kia dealer yesterday with my concerns and you, Mac Haik Southway Ford and Geico, have confirmed that there is nothing wrong with the vehicle despite the swaying (item #8) and the hopping of the vehicle during u-turns (item #3).” Refer to email correspondence.
10. The adjusted toe on the rear wheels to its maximum spec tolerance could be the cause of the hopping during u-turns.
Or the suspension parts that are shown as damaged by the SAI could be the culprit also. Refer to email correspondence.
11. Upon having a different independent ASE certified shop verify the alignment they have identified excessive camber on the alignment that either Hyundai or Mac Haik Southway Ford did. Refer to the attached photos showing the 'out of spec' front and rear camber. It has been recorded that alignment adjustments were made in order to compensate for the damaged parts on the front left side. Keep in mind that the front camber is not adjustable on this vehicle and that an 'out of spec' front camber or SAI angle clearly indicate damaged parts. Upon further investigation it was determined that the front left lower control arm was the
culprit. The lower control arm is twisted up and away from the point of impact and is not mounting on the new cradle correctly.
Refer to the attached photos.
12. I wanted to let you know that I'd rather make an appointment with your mechanic to inspect the vehicle. With everything
that I've found wrong with the vehicle repairs I'd rather be present during your inspection and alignment check. My mechanic and I also found the actual cause of the A/C fading in and out during regular stops at traffic lights. It was a previous issue that we identified in the past but it's still not working correctly. Please schedule me for an inspection of the vehicle with your mechanic for both the camber issue and the reoccurring AC issue. Thanks.
13. Refer to item 1 below dated 6 July 14 and the attached photos. As previously mentioned, my mechanic and I found the actual cause of the A/C fading in and out during regular stops at traffic lights. It was a previous issue that we identified and you attempted to correct but it's still not working correctly. The aftermarket cooling fan that you installed is only a 1 speed and the OEM original fan is a dual speed (hi/lo). The lo fan doesn’t automatically come on when the AC starts so the only cooling the AC condenser gets is when the vehicle is moving and the hi fan kicks in which is intermittent. The relays are working fine and we
are getting power all the way at the fan connector. The fan has only one speed and is not equivalent to OEM. Let me know how you want to proceed. And please be advised that my intentions are not to turn this vehicle in.
14. As you've probably already heard I was there yesterday afternoon and met with Mr. * and his mechanic to inspect the camber
and the cooling fan issue. The mechanic put it on the alignment lift and basically validated the same camber numbers that we previously reported in the email trail below. He measured both sides from the control arm knuckle to the frame with a tape measure and noticed a 1/2 inch difference. He wasn’t sure if it had to be symmetrical or if it was within tolerance but there was a definite difference between the driver side and passenger side measurement. He also recommended to Mr. B the replacement of the strut,
control arm and knuckle as one assembly.
15. Reference claim number [redacted] dated 19 April 2014 and previous correspondence and complaints we've had with your quality of service. Once again the repairs that you've done are inferior. The 'knee assembly' you obtained from the salvage yard and installed on my vehicle had a bad strut. It also was the incorrect coil spring. Right now my front axle has two different spring heights due to the non OEM equivalent part. Both sides of the vehicle squeak with it being more pronounced on the drivers side.
It should be noted that ALL of the discrepancies listed above were identified by myself and a military affiliated ASE certified shop and not by Mac Haiks shop. This company lacks quality control and they seem to think that turning a blind eye to these unsafe and unfair practices relieves them of their own liability and responsibility to this community.
This might be how Mac Haik Southway Ford does business on a daily basis but there is nothing normal about taking advantage of the insurance system and knowingly putting unsafe vehicles back out on the streets. Since Geico does not have any oversight or
quality control over their repairs aside from a visual aesthetics and inventory inspection, Mac Haik knows that they’ll get full payment regardless if they perform the repairs correctly or not unless the consumer ‘catches it’. This is especially true when they know that
most consumers will probably turn right around and trade-in the vehicle regardless if they know that it’s safe or not. I will not participate, despite Mac Haiks desire, in this practice by knowingly trading in this vehicle and passing off the problem and the liability to a different dealer and to another innocent family.
This company’s practices are either due to incompetence or their practices are intentional and used as a business tactic to save money and push that liability to someone else. Either way, it is wrong, unsafe and unfair to any military or civilian consumer within
the [redacted] area.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The response is false. First-I would like noted if the Place of Business in this case Southway Mac Haik Ford felt my father was so at fault, why then not response to our concerns directly and instead wait until a Revdex.com complaint was submitted to respond, I think this shows culpability in and of itself.Second-my father did authorize a dignostic for his truck and agree to pay approxiamtely $1100 as stated. However once again as a mechanic by trade my father asked when ready to pay the 2nd 1/2 of payment to look at the truck to confirm what he was paying for was valid. To this request [redacted] declined, my father insisted and finally after persuasion [redacted] did take my father to look at the truck. My father (being once again a mechanic by trade) had in advance asked of [redacted] to leave the valve covers off off in order to confirm work was done as promised in addition to allow the next mechanic easier access. This was not done and my father noted work was not done as promised. To this [redacted] was now heated and told my father in a "taunting/unprofessional" manner that this truck was now his and HE ([redacted]) pulled papers away from my father which caused a tear in the papers. In addition my father did become understandably upset and did tell [redacted] he was "Stupid"-I clearly do not feel as though this is FOUL language as stated, however that said the reasoning for this comment was because he had every intention to pay and yet [redacted] was taunting w/keys in hand that this was now his truck and that the camera was watching my father. My father confirms no witness aside from this camera-if that is where he considers a witness. I also wanted to ensure and make clear that as a consumer and further a Senior Citizen I am totally disgusted with the manner in which this "manager" treated my father as though a criminal when clearly my father had every intention of paying again just a his right wanted to confirm what it was he was paying for. I will ensure NEVER to use these "services" and further feel that my father as a consumer had every right to protect his best interest. Being a Ford loyal family-that his left a very bad taste in my mouth, as I stated to the original complaint (that this merchant never responded to)-we have loved and bought FORD for many many years-all my family has-but this can change that for sure as I feel NO one should be treated this way when entrusting a "service provider" with their vehicle, much less a SENIOR CITIZEN.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
We appreciate the response but it seems Mac Haik Southway Ford is attempting to down play the true details of this on-going, six month long ordeal. I’ll let the following documented correspondence and excerpts from emails speak for themselves.
1. Steering tight and obviously binding at the 1 o’clock position. Inner steering gear replaced with a part from the junk yard. Refer
to email correspondence.
2. “Air Conditioner stops working immediately while waiting at all red lights. It only works while the vehicle is moving.” Refer to email correspondence.
3. While making a left handed U-turn the vehicle hops forward as if something is wrong with front differential, control arms or ball joints, or something similar. Involves either the alignment or suspension parts since it 'hops' forward while making a sharp u-turn at slow speeds. This could be caused suspension parts, alignment, or rear alignment. Refer to email correspondence.
4. There’s a whining sound when turning as if there is air or something wrong with the power steering. Refer to email correspondence.
5.
We're also experiencing a serious electrical ignition problem of some sort. We noticed on 4 July 2014 that the ignition would not start unless you slammed either the glove compartment or closed the front door. We have videos of this and available upon request. And as of this morning the vehicle does not start. Refer to email correspondence.
6. The air conditioning refrigerant line was not secured to the frame and is rubbing on the alternator pulley. Refer to email correspondence.
7. There are two connectors right next to the battery that do not plug into each other. This tells me something is missing or connections were not properly made. See attached photo and Refer to email correspondence.
8. The vehicle sways (left and right) excessively while quickly changing lanes at high speeds. It seems as if it doesn't properly recover such as the front spring is worn. Refer to email correspondence.
9. “Mac Haik, As you and I just discussed over the phone I emailed the Kia dealer yesterday with my concerns and you, Mac Haik Southway Ford and Geico, have confirmed that there is nothing wrong with the vehicle despite the swaying (item #8) and the hopping of the vehicle during u-turns (item #3).” Refer to email correspondence.
10. The adjusted toe on the rear wheels to its maximum spec tolerance could be the cause of the hopping during u-turns.
Or the suspension parts that are shown as damaged by the SAI could be the culprit also. Refer to email correspondence.
11. Upon having a different independent ASE certified shop verify the alignment they have identified excessive camber on the alignment that either Hyundai or Mac Haik Southway Ford did. Refer to the attached photos showing the 'out of spec' front and rear camber. It has been recorded that alignment adjustments were made in order to compensate for the damaged parts on the front left side. Keep in mind that the front camber is not adjustable on this vehicle and that an 'out of spec' front camber or SAI angle clearly indicate damaged parts. Upon further investigation it was determined that the front left lower control arm was the
culprit. The lower control arm is twisted up and away from the point of impact and is not mounting on the new cradle correctly.
Refer to the attached photos.
12. I wanted to let you know that I'd rather make an appointment with your mechanic to inspect the vehicle. With everything
that I've found wrong with the vehicle repairs I'd rather be present during your inspection and alignment check. My mechanic and I also found the actual cause of the A/C fading in and out during regular stops at traffic lights. It was a previous issue that we identified in the past but it's still not working correctly. Please schedule me for an inspection of the vehicle with your mechanic for both the camber issue and the reoccurring AC issue. Thanks.
13. Refer to item 1 below dated 6 July 14 and the attached photos. As previously mentioned, my mechanic and I found the actual cause of the A/C fading in and out during regular stops at traffic lights. It was a previous issue that we identified and you attempted to correct but it's still not working correctly. The aftermarket cooling fan that you installed is only a 1 speed and the OEM original fan is a dual speed (hi/lo). The lo fan doesn’t automatically come on when the AC starts so the only cooling the AC condenser gets is when the vehicle is moving and the hi fan kicks in which is intermittent. The relays are working fine and we
are getting power all the way at the fan connector. The fan has only one speed and is not equivalent to OEM. Let me know how you want to proceed. And please be advised that my intentions are not to turn this vehicle in.
14. As you've probably already heard I was there yesterday afternoon and met with Mr. * and his mechanic to inspect the camber
and the cooling fan issue. The mechanic put it on the alignment lift and basically validated the same camber numbers that we previously reported in the email trail below. He measured both sides from the control arm knuckle to the frame with a tape measure and noticed a 1/2 inch difference. He wasn’t sure if it had to be symmetrical or if it was within tolerance but there was a definite difference between the driver side and passenger side measurement. He also recommended to Mr. B the replacement of the strut,
control arm and knuckle as one assembly.
15. Reference claim number [redacted] dated 19 April 2014 and previous correspondence and complaints we've had with your quality of service. Once again the repairs that you've done are inferior. The 'knee assembly' you obtained from the salvage yard and installed on my vehicle had a bad strut. It also was the incorrect coil spring. Right now my front axle has two different spring heights due to the non OEM equivalent part. Both sides of the vehicle squeak with it being more pronounced on the drivers side.
It should be noted that ALL of the discrepancies listed above were identified by myself and a military affiliated ASE certified shop and not by Mac Haiks shop. This company lacks quality control and they seem to think that turning a blind eye to these unsafe and unfair practices relieves them of their own liability and responsibility to this community.
This might be how Mac Haik Southway Ford does business on a daily basis but there is nothing normal about taking advantage of the insurance system and knowingly putting unsafe vehicles back out on the streets. Since Geico does not have any oversight or
quality control over their repairs aside from a visual aesthetics and inventory inspection, Mac Haik knows that they’ll get full payment regardless if they perform the repairs correctly or not unless the consumer ‘catches it’. This is especially true when they know that
most consumers will probably turn right around and trade-in the vehicle regardless if they know that it’s safe or not. I will not participate, despite Mac Haiks desire, in this practice by knowingly trading in this vehicle and passing off the problem and the liability to a different dealer and to another innocent family.
This company’s practices are either due to incompetence or their practices are intentional and used as a business tactic to save money and push that liability to someone else. Either way, it is wrong, unsafe and unfair to any military or civilian consumer within
the [redacted] area.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The response is false. First-I would like noted if the Place of Business in this case Southway Mac Haik Ford felt my father was so at fault, why then not response to our concerns directly and instead wait until a Revdex.com complaint was submitted to respond, I think this shows culpability in and of itself.Second-my father did authorize a dignostic for his truck and agree to pay approxiamtely $1100 as stated. However once again as a mechanic by trade my father asked when ready to pay the 2nd 1/2 of payment to look at the truck to confirm what he was paying for was valid. To this request [redacted] declined, my father insisted and finally after persuasion [redacted] did take my father to look at the truck. My father (being once again a mechanic by trade) had in advance asked of [redacted] to leave the valve covers off off in order to confirm work was done as promised in addition to allow the next mechanic easier access. This was not done and my father noted work was not done as promised. To this [redacted] was now heated and told my father in a "taunting/unprofessional" manner that this truck was now his and HE ([redacted]) pulled papers away from my father which caused a tear in the papers. In addition my father did become understandably upset and did tell [redacted] he was "Stupid"-I clearly do not feel as though this is FOUL language as stated, however that said the reasoning for this comment was because he had every intention to pay and yet [redacted] was taunting w/keys in hand that this was now his truck and that the camera was watching my father. My father confirms no witness aside from this camera-if that is where he considers a witness. I also wanted to ensure and make clear that as a consumer and further a Senior Citizen I am totally disgusted with the manner in which this "manager" treated my father as though a criminal when clearly my father had every intention of paying again just a his right wanted to confirm what it was he was paying for. I will ensure NEVER to use these "services" and further feel that my father as a consumer had every right to protect his best interest. Being a Ford loyal family-that his left a very bad taste in my mouth, as I stated to the original complaint (that this merchant never responded to)-we have loved and bought FORD for many many years-all my family has-but this can change that for sure as I feel NO one should be treated this way when entrusting a "service provider" with their vehicle, much less a SENIOR CITIZEN.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]