Mac Help OC Reviews (1)
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Mac Help OC Rating
Description: Computers - Disaster Recovery, Computers - Service & Repair
Address: 474 E 17th St #204, Costa Mesa, California, United States, 92627-4700
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Review: I brought my less than 2 year old APPLE MAC Computer in. My computer is my work source it had spinning wheel issues would freeze. I asked them if they could repair it or should I get a new one. They were very nice and said they could fix it charged me $600.00 for that and a backup hard drive. They kept it a few days. When returned it to me, it was oddly restructured did not know how to use it. I was crying but they spent time help me but still difficult to use. I brought computer home and almost immediately the exact same problem, spinning wheel, freezing started again. For several months now I have left COUNTLESS URGENT phone messages, phone calls and text messages asking them to please help me cannot use computer. THEY REFUSED TO RESPOND AT ALL! I then left countless urgent messages, texts asking to PLEASE REIMBURSE MY MONEY so I can get it fixed. I even told them I am an attorney would have no choice but to report them take action if they do not atleast call me back. TO DATE STILL REFUSE TO RESPOND! Took my money, never fixed the computer, in fact MADE IT WORSE, refuse to re-repair or return my money! I simply want all my money reimbursed so I can get it fixed! I am a lawyer I need my computer to earn a living they know this! (* I wrote some recent dates of contact via text message on details page but there were countless more attempts to reach them including unlimited phone calls and texts even months before AND NOT ONE RESPONSE. They literally ignore me.
) not recall exact date of service but had to put something down on details page to move past but it was within this year).Desired Settlement: Please just refund my full amount so I can properly get it repaired. I do not want them touching it again. Please. I need my computer to work as I am an attorney I work out of my home. I made unlimited attempts to resolve it in a nice way but they won't answer at all. I am at a loss what to do and this is my last resort.