Mac Industries Group

From: Brian [redacted] Sent: Thursday, June 29, 10:PM Good evening: We have a situation here with our supplier and the parts are on back-order for this particular jobSince we have already put our time and efforts, not to mention labor into starting this project we will have to wait to proceed once the parts are deliveredWe apologize for the inconvenience that this may have caused but at this point we will have to wait until we have the necessary items in our possession to assemble your spindle and send to you fully repairedThank you for your understanding Mark [redacted] Brian

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, No one has contacted me on this matter from macI can order the parts from germany and have them in a week

We are in the process of completing the job due to the inability to get the necessary parts from our vendor due to back orderPlease allow us three weeks to resolve this issue accordinglyWe are working to the best of our ability to resolve this issue and apologize for any inconvenience this may have caused

From: Brian [redacted] Sent: Thursday, June 29, 2017 10:22 PM   Good evening:   We have a situation here with our supplier and the parts are on back-order for this particular job. Since we have already put our time and efforts, not to mention labor into starting...

this project we will have to wait to proceed once the parts are delivered. We apologize for the inconvenience that this may have caused but at this point we will have to wait until we have the necessary items in our possession to assemble your spindle and send to you fully repaired. Thank you for your understanding.   Mark [redacted]   Brian