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MAC Properties

1364 E. 53rd Street, Chicago, Illinois, United States, 60615-4046

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MAC Properties Reviews (%countItem)

I agree with other reviewers that this is the worst property management company. I lived here for just under a year at one of their Kansas City, MO properties. They towed my car after telling me I could park in that specific space and without giving me any prior notice. They subsequently lied and said that they gave me 6 notices to move my car when the truth is I NEVER received even one notice that I was parked in the wrong spot (again, I was parking where they TOLD ME TO PARK). April *** and Amy are lies and thieves. I had to pay $180 to get my car back. I hope this company goes out of business with their lies and unscrupulous business practices.

The WORST Management Company I've EVER Rented from....Period

You all need to investigate! This company is fraudulent, dishonest, greedy, liars and unacceptable. DO NOT RENT FROM THEM!!!!!!! Please listen to me!!! I wish I would of listened to people tell me but I had Faith in them. They was very polite and seem like it was just others people personal problems. However, after I signed my lease and moved in for 1 month the place has COMPLETELY changed!!!! The worst!!!! One my apartment was dirty when I moved is and the bathroom racks was broken. Dead bugs in the kitchen and a live centipede crawling around in my apartment as well as the stairs hallway. I sent pictures and told them. They still haven't cleaned the radiators that FILTHY!!!!!! It was dust, dirt, and hair all in them. Not cleaned for probably years. The apartment has steam radiators for heat in every room and in every room they are filthy. To top it off I set up Auto Payment for rent. I reached out in December 4th to see was everything ok because I noticed my mobile bank didn't have that the payment came out. I spoke with someone in the office I believe her name was Tiana because I'm like our names are the same. She told me she looked at my account and it say that the payment was processed and I was ok. I'm like I can bring a check up there just in case because I didn't not want to have any penalties. On December 9th the email me saying I have late fees and etc. I'm like I called you all said everything was ok. I spoke with Joyce in account today December 10th at 9:39 this morning she was explaining the fees then I explained to her what happened. She told me that it could different reasons for the bank fee and each reason do not add up. I told her my account information matched as well as I had the money in my account. So it had to be a system error I said I can bring a check right now with the went amount. She told me to bring the check and write it for my rent amount. I brought the check up the I spoke with the lady who came out to pick it up. I even asked if we need to go to the bank and figure out my account stuff. She told me the check was fine. I wrote the wrong date so I had to rewrite another check right in front of her she gave took the check and it was fine. This all took place at 10:31am. At 5:44pm today I get an email from someone completely different Anthony Albino stating I had to pay late fees and etc. I'm FURIOUS!!!!! I even spoke to him on the phone as well as responded to his email. I'm so done with this place. I'm in real tears right now because it's about the principle and the unprofessionalism. How am I being punished for your system error as well as misinformation from your staff. He was not helpful and did not take in to consideration where they went wrong. I hold myself accountable. I have No problem paying late fees if it is on my. I need a place that hold themself accountable as well. This is not the place. I'm even more upset at myself because I had multiple people tell me that they are shady and do not trust this company. Even on the exact date I called on the 4th my coworker who also rented with this company told me that their auto pay make mistakes they charged him twice in one month and didn't give him the money back. He told me do not trust them but I'm thinking because I called trying to do what's right believing their word I was ok. I should of listened. Run Away!!!!! Get out!!!!!!!! Listen to me please!!!!!!! Hyde Park Apartments have better rent prices and are WAY more honest!!! I should of went with them but I really had a great experience with Gearey *** and decided to trust in the company. Gearey *** was the only reason I rented with them and felt like things was going to be ok. No it's not!!!!! The try to get you with being a UOC employee but it's not worth it. DO NOT RENT FROM MAC PROPERTIES!!!! They are shady fraudulent and untrustworthy!!!!

MAC Properties Response • Dec 12, 2019

Dear Mrs. Hill,
We are so sorry you are having problems with mac. We are committed to providing a better experience for you moving forward. I looked into the concerns listed below and found the following:

• You set-up autopay on our resident portal. Your bank could not locate the funds because you typed in an account number that did not match your bank’s records. The payment processor charged mac for the failed transaction. We passed that $25 fee to you. I am not able to credit this NSF fee for you. We were able, however, to waive the late fee.
• I also want to apologize for the condition of your apartment upon move-in. We take move-ins seriously and track our resident review scores on move-ins every month (we are currently 4.5 stars out of 5 for the year). Obviously, we missed your apartment and for that I feel terrible. It’s probably too late, but I can send maid service to your apartment for a free cleaning if you desire.
• My records show the bathroom rack problem you mentioned was resolved. Let me know if that is not the case.
Have all of your concerns been addressed? We want to make sure you are living happily and comfortably in your home. May we send you a $50 Uber Eats gift card to buy yourself dinner and enjoy a peaceful meal at home again?

We have lived at this rental property on Kingsbury for a few years and each year the management treats us worse. Most recently they power washed the building and we warned them our patio leaks and we sent photos that if they proceeded the water would flood part of the basement. We were told it was called off so we did not protect our items stored downstairs. When we got home that night the water flooded our storage unit, we stayed up until 4am pulling everything out and getting to the boxes with water damage (and drying out the damaged items). My husband was late for work 2 days in a row because it took us the next two weeknights and the weekend to fully move everything to another unit, repack the damaged boxes, and inventory our losses (some were items like high school diplomas and childhood memories.

We informed the management IMMEDIATELY the "relations" person, could have cared less. We told him our insurance doesn't cover basement flooding and even if it did it wouldn't cover negligence. He initially passed the blame to maintenance, but I knew they ordered it stopped. He said he would call back to let me know next steps, never did. I followed up 5 days later and his response, via email, was it's the power washing companies fault!? WHAT?! Even so, I need a person from Mac Properties to talk to in order to facilitate this issue, as they ordered the washing?

Now I'm going to need to get a lawyer involved and sue Mac Properties.

My son, Lawrence ***, residing *** S Drexel ave #1D, rents an appt from MAC properties. He is a U. Chicago student and I actually pay his rent. The a/c unit did not work for 2 weeks. The complaints were not being addressed. Jeannette *** , supposedly the call center manager flatly refused to provide information on how to escalate issues or who is in charge of her ,despite multiple attempts. Ruth ***, associate of MAC properties called my son psychopath and once again Jeannette absolutely refused to provide info on how to contact human resources. The company takes advantage of the young adults they rent apartments to and the staff is rude and unprofessional. No information on how to escalate issues is provided by company staff.

MAC Properties Response • Jun 06, 2019

A non-emergency work order was submitted stating the air conditioning was not working on 5/24/2019. On 5/28/2019 (took 2 business days later) maintenance visited apartment to make the repair. The problem was more complicated than we expected. A plumbing/HVAC repairman was scheduled for Friday 5/31/2019, but an unforeseen emergency took place with a pipe burst which flooded a nearby building lobby. It was a tough call, but the average temp for the week was 69F so he prioritized the broken pipe emergency over the A/C emergency. We explained the issue to the resident, apologized and rescheduled for Monday June 3rd. On June 3rd a technician went to the apartment about 3:30 PM and repaired the air conditioning (6 business days after problem was initially reported).

On a side note, Ms. Inna *** called multiple times every day (including 25 calls on 6/3/19) yelling at property managers. Several managers apologized explained and appologived to Ms. Our most senior manager, Jeanette, took over in an effort to be helpful. Having been inundated with calls, Jeanette had to stop responding to Ms ***’s , but made sure maintenance went to the apartment to resolve the issue.

Customer Response • Jun 06, 2019

Complaint: ***

I am rejecting this response because:
Unless Jeannette owns MAC there must be someone above her in the management ladder. In addition, calling a renter psychopath is never acceptable. Once again, this business is poorly run and takes advantage of young students who mostly rent these apartments.

Part of the utilities charges must be credited as the a/c could not be used those days.
Sincerely,

Inna

I logged my first complaint of no hot water on 11/30/2018. Since then, I have not had a hot shower between the hours of 6 am to 9 am due to what the leasing office calls 'peak hours'. They say they are fixing the water heater for the entire building yet have given me the run around multiple times and stated it has either been fixed holistically or that it is only my apartment experiencing the issue. I know this is not true as I have spoken to other tenants in the building. One member of Mac's staff told me to AND I QUOTE 'ALTER MY SCHEDULE' to get hot water. Unfortunately, I work for a living and am required to be at work at a certain time. I also spend about $1000 a month in rent, I think that should pay for a warm shower before work. As of today, 1/28/2019, I continue to get the run around from their office staff and have no timeline on when the water heater will be updated.

MAC Properties Response • Feb 01, 2019

There were two separate hot water/water issues at the property. The first one, in November, was due to work that the city was preforming. This is not something that we had control of. The water pressure and the temp of the water was effected. When the city issue happened, it did cause the tanks to work harder to keep up with the demand for water. In the process, one of the tanks did go down. Due to the extent of the repairs we had to have more than one plumbing company come out to give us their thoughts on what would fix it and the cost of the repairs. This is not an abnormal business practice. It was determined that an entire tank needed to be replaced. The tank was ordered and we paid more to have it expedited. The tank arrived in KC late yesterday afternoon. They are over there currently installing and if there are no obstacles, they will have it up and running today.

We did temp the apartment and the water temp was 98 instead of the desired 120.

We do apologize for the situation and work quickly to get it repaired.

This is the worst company to rent from. We have mice coming from the Basement which we don't have acsess to. They sent exterminater out 4 times and can't fix the problem. They just keep putting mouse traps all over my house and we cought over 20. I tried getting out of my lease because I have a one year old. And management told me to get a lawyer. They could care less. Do not rent from this company. They are the worst. they are a large company who does not care about the people.

I recently applied for an apartment with this company, in St Louis, MO. I asked about their credit approval process, because I can't afford to waste application fees. I was up front about my credit score, and was given the impression that they would be flexible and able to work with me. They rejected my application. I'm suggesting that in order to prevent this from happening, they be prepared to offer applicants a numerical cutoff, and/or acceptance rates based on different credit scores and scenarios.

Avoid this company at all costs. One of the worst business experiences I have ever had. I've been living on a friend's couch for a week while I try to figure out where my keys are so that I can move into the new apartment I'm paying for but can't move into because this incompetent company won't give me my keys.

They email me only three days before my move in date telling me I can pick up keys from the 53rd St location from 12:00-12:30, a HALF HOUR WINDOW that I certainly can't make because I work during the middle of the day like the vast majority of people. They then proceed to give me the run around for a week while I try to schedule another time to pick up my keys, each person I speak to giving me different answers.

In one particularly memorable sequence of phone calls, I was transferred back and forth between two different locations, each claiming the other was responsible for scheduling a time to pick up keys.

I was finally told I could pick up my keys at the 53rd St location at 8:00 AM on June 16, so I went at the appointed time only to be told that the keys were not ready yet and that I would have to pick them up at 9 AM on June 17 at the Shoreland location. So I went to that location at the appointed time, only to be asked "are you sure your roommates didn't already pick up the keys?", which I then assured them was an impossibility because I am the only one of my roommates who is even in town.

This resulted in a comical sequence in which three different representatives of the company began simultaneously attempting to track down the location of my keys while also giving me different explanations for why they didn't have my keys. Somebody finally came out and informed me that my keys had mistakenly been sent to the 53rd St location, even though I had been told explicitly that they would be at the Shoreland location. So I ended up having to spend over an hour at their location just to pick up keys while they tracked them down and then finally had someone send them over.

1. Originally signed a lease that already had a lease signed for that apartment. Was given another apartment that costed more.
2. Moved in. Floor paint still wet and uneven with pools of paint. Paint fumes for the first month. Moving boxes stuck to floor. Called, they said they would fix, but never sent anybody.
3. Kept getting charged extra utility fees despite having our own utilities. Called monthly to clear up, but every month new charges.
4. Knock on my door at 6:00 am from MAC. They said my neighbor below me said they had a leak and wanted to enter at 6:00 am. Maintenance said it was from my apartment pulled toilet out. Didn't have all supplies to fix toilet, didn't come back for 10 days, left my toilet loose the whole time.
5. Called me and told me I had to pay extra money for my pets when we put on our rental application that we had pets, weight, age, and breed.
6. They never told me they charge over $100 a month for the heating and transfer of hot water to my apartment.
7. Water has shut off 3 times in 9 months with no warning,
8. Power shut off once with no warning and there were no storms.
9. Dog caught a mouse in our apartment. Called, sounded concerned, but no fix.
10. Cat catches cockroaches frequently. Called, sounded concerned, but no fix.
11. Enamel coming off in bath tub in several places.
12. All four windows in our apartment are not the right sizes for the opening, so the window latches/ locks don't work.
13. Cold air coming through windows that don't fit/ close.
14. People stealing food deliveries and *** boxes. Called, sounded concerned, but no fix.
15. People stealing laundry from the laundry room.
16. Carpet in the stair well has stains all over it.
17. Neighbor dog barks all day everyday in the building. Called, sounded concerned, but no fix.
18. Heat during the winter was not enough, had to buy floor heater to keep indoor temp at 60 degrees Fahrenheit.
19. Moved in ceiling fan had no chains for adjusting speeds.
20. Summertime wasps come through the window because they don't fit/ close.
21. Went to sign a sub-lease and they said they wouldn't do it because they said I owed money for utility fees when I call them every month to prove I have utilities through another company.
22. Employees don't know how to write complete sentences or spell.
23. Employees get mad at you for their own incompetence.
24. Threatened me with eviction 2 times for not paying utility fees when I have utilities through another company which I prove every month.
25. Probably a few others I can't remember right now, but I'm getting tired.
26. I have never had a probably with any previous rental company before this and I have rented through 4 different companies.
27. A+ SLUMLORDS!!!

MAC Properties Response

I looked thru your account. I am so sorry things were so difficult and I appreciate your patience working thru issues with us.
Its physically impossible to have two contracts for the same apartment during the same time period in our software system. Sometime, it takes time to process an application and by the time its completed the current renter renews their lease or another application for the same unit gets approved. But, we would not have switched apartments after you signed a lease.
We use water based paint. Typically, it does not give off fumes. Unfortunately, that’s not always the case. I do not see any service requests related to your floor. Apparently, no one on our end recorded your complaint which is why maintenance never showed up to address the floor problem. My apologies.
I see the calls about charges to your account and it looks like we credited charges to your account on several occasions (presumably to address the issue you raised in your calls). I know that’s frustrating to deal with and I wish we got it right the first time. I also see a note between you and Comed about your account status appears to have complicated things.
All service request entered by you have been completed in our system. If you require additional service for pest control, we can assist with that.
I see where there was a delay in service for the leak that stemmed from the toilet. The emergency on call service did not report your toilet in their haste to address the building leak. Our regular service team did not know about your toilet till you called to lodged the complaint.
There were several water shutoffs for your property. Notices were always sent to the building alerting residents of the outage.
I am very sorry you are not having a good experience with us. I wish we did better and we will certainly strive to do that in the future. Your leasing agent is no longer with Mac and I believe the replacement is much better. Please accept my apologies. I am sorry you had to go through so much trouble.

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Address: 1364 E. 53rd Street, Chicago, Illinois, United States, 60615-4046

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