Mac Ragans Auto

On June 9, 2015, Ms*** purchased a *** *** *** *** *** *** *** *** The salesperson was Mac R*** *** According to the buyer's order, the vehicle had 162,miles on the odometerThis is average mileage for a sixteen year old vehicle
The vehicle was in good
condition with no detected problemsThe buyers order was reviewed with the customer and the disclosure that the sale was "as is" was signed by the purchaser
We have received no complaints of any kind from Ms*** since the June purchaseWe cannot speak to the mechanical issues that she alleges because we have not seen the vehicle since it left our lot over thirteen months ago
We have been in business more than fifty yearsWe have not done so by cheating customersThis vehicle was inspected according to the Virginia state inspection guidelines to ensure that it met safety standards
All of our sales are "as is"; however, we stand behind our vehiclesIf Ms*** had contacted us within a timely manner and informed us of any issues, then we would have immediately addressed them and reached a fair resolution
As stated earlier, we have no record of complaints from her in any form since she took possession of the vehicleWe simply cannot reimburse her for a purchase made over thirteen months ago
Lastly, no one affiliated with Ragans Auto Sales, LLC or Mac Ragans Auto, LLC has been accused of or charged with odometer tamperingThis research is incorrect

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For yourreference, details of the offer I reviewed appear below.
I am extremely dissatisfied with the response I have received. If the vehicle did have 162,500 miles on it why was it reported to the dmv on 6/16/15 almost a week after the vehicle was purchased that it had 162,503 miles making it "Not actual Mileage". If I was lied to about the shape the vehicle was in to begin with why would I bring it back to be looked at by the same people who took advantage of me in the first place? Upon doing a carfax vehicle report I also found that there is no record of any work done to the vehicle, not even an oil change since 3/27/03.
Regards,
[redacted]

Review: I purchased a used [redacted] from Mac Ragans Auto Sales. Upon purchase I was told that the vehicle had all the necessary repairs and was safe to drive. Within three months or less the vehicle had a number of issues that made the vehicle unsafe to drive. For example the wheel bearing and ball joint on the left side needed to be replaced, the vehicle had an extremely bad lean to the left. Also the transmission began to slip in drive and reverse. When the vehicle was in drive it would not accelerate and suddenly jump forwards, the same with reverse. The power steering hose had a large hole in it where it would continuously leak the fluid and needed to be refilled on a daily basis. Upon looking at the vehicle before purchase I was shown the sunroof but it was not opened all the way to show where the sunroof had needed repair. The passenger side of the vehicle also has a leak where when it rains the entire passenger side fills up with water and now has black mold growing throughout the vehicle.

I purchased the vehicle for $4,000.00 and was told that everything that needed repair had been fixed and it was a safe and reliable. If this was true I wouldn't be experiencing all these issues within such a short period of time. if I was aware of the issues before purchase I would not have purchased the vehicle.

Upon further research of Mac Ragans I found that he was recently charged for illegally turning the odometers back on vehicles he was selling. If this was the case it would explain why the 1999 jeep I purchased had such low mileage for being 16 years old and it would also explain why the vehicle is in such bad shape.

I am also concerned that my safety was not a priority to the seller and I believe that is a completely unethical way for a business to operate.Desired Settlement: I would like to be reimbursed for the vehicle because I believe I was taken advantage of and am now stuck paying off a loan for a vehicle I was only able to drive for a few months after purchase. I cannot afford to repair the vehicle and I also believe with all the issues it has it was not worth what I paid.

Business

Response:

On June 9, 2015, Ms. [redacted] purchased a [redacted] The salesperson was Mac R[redacted] According to the buyer's order, the vehicle had 162,500 miles on the odometer. This is average mileage for a sixteen year old vehicle.

The vehicle was in good condition with no detected problems. The buyers order was reviewed with the customer and the disclosure that the sale was "as is" was signed by the purchaser.

We have received no complaints of any kind from Ms. [redacted] since the June 2015 purchase. We cannot speak to the mechanical issues that she alleges because we have not seen the vehicle since it left our lot over thirteen months ago.

We have been in business more than fifty years. We have not done so by cheating customers. This vehicle was inspected according to the Virginia state inspection guidelines to ensure that it met safety standards.

All of our sales are "as is"; however, we stand behind our vehicles. If Ms. [redacted] had contacted us within a timely manner and informed us of any issues, then we would have immediately addressed them and reached a fair resolution.

As stated earlier, we have no record of complaints from her in any form since she took possession of the vehicle. We simply cannot reimburse her for a purchase made over thirteen months ago.

Lastly, no one affiliated with Ragans Auto Sales, LLC or Mac Ragans Auto, LLC has been accused of or charged with odometer tampering. This research is incorrect.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For yourreference, details of the offer I reviewed appear below.

I am extremely dissatisfied with the response I have received. If the vehicle did have 162,500 miles on it why was it reported to the dmv on 6/16/15 almost a week after the vehicle was purchased that it had 162,503 miles making it "Not actual Mileage". If I was lied to about the shape the vehicle was in to begin with why would I bring it back to be looked at by the same people who took advantage of me in the first place? Upon doing a carfax vehicle report I also found that there is no record of any work done to the vehicle, not even an oil change since 3/27/03.

Regards,