Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: SUNRAY still did not take responsibility for breaking the part In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: SUNRAY still won’t take responsibility for the broken ignition module I still have my original module and clearly anyone can see it was broken by forcefully removing the connection, not due to the age of the part as SUNRAY wants everyone to believe After a blower motor was installed my original ignition module was connected with electrical tape, due to the broken connection caused by SUNRAY’S tech, and my furnace was up and running So if it wasn’t for the damage caused by yanking the wire out of the module, all my furnace would have needed was a blower motorThose are the facts of what happened during the service call years in business does not mean a perfect track record They messed up during this service call In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
SUNRAY still won’t take responsibility for the broken ignition
module. I still have my original module and
clearly anyone can see it was broken by forcefully removing the connection, not
due to the age of the part as SUNRAY wants everyone to believe. After a blower motor was installed my original
ignition module was connected with electrical tape, due to the broken
connection caused by SUNRAY’S tech, and my furnace was up and running. So if it wasn’t for the damage caused by
yanking the wire out of the module, all my furnace would have needed was a
blower motorThose are the facts of what happened during the service
call. years in business does not mean
a perfect track record. They messed up
during this service call.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
SUNRAY still did not take responsibility for breaking the part.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
These are the facts of what happened at this service callFirst of all, *** *** contacted our company because her system was not operationalUpon examination of the customers furnace our technician found a bad ignition moduleOur technician properly explained our prices for this part with
installation and a one year guarantee on both the part and labor to install itHe also informed the customer that this furnace is very old and there may be other problems that could arise once we put in this part*** *** told our technician to proceedOnce the part was installed, the furnace fired up however, the fan motor did not startOnce my technician gave the prices to install the new motor and guarantee these parts as well, *** *** asked him to remove our new part and put her bad part back into her furnaceShe said her brother or brother in law would fix it for herSo my technician put her part back and collected our trip fee and did not charge for any of our additional time spentThe part we removed was bad to start with, it was the reason her furnace was not firing in the first place. As to the disparaging remarks and claims made by *** ***, the only comments we will make is that we have been in business for over years and have thousands of repeat customers who appreciate our prompt, professional and courteous service and not only do they come back to us year after year, they also recommend us to their friends and family
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: SUNRAY still did not take responsibility for breaking the part In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: SUNRAY still won’t take responsibility for the broken ignition module I still have my original module and clearly anyone can see it was broken by forcefully removing the connection, not due to the age of the part as SUNRAY wants everyone to believe After a blower motor was installed my original ignition module was connected with electrical tape, due to the broken connection caused by SUNRAY’S tech, and my furnace was up and running So if it wasn’t for the damage caused by yanking the wire out of the module, all my furnace would have needed was a blower motorThose are the facts of what happened during the service call years in business does not mean a perfect track record They messed up during this service call In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
SUNRAY still won’t take responsibility for the broken ignition
module. I still have my original module and
clearly anyone can see it was broken by forcefully removing the connection, not
due to the age of the part as SUNRAY wants everyone to believe. After a blower motor was installed my original
ignition module was connected with electrical tape, due to the broken
connection caused by SUNRAY’S tech, and my furnace was up and running. So if it wasn’t for the damage caused by
yanking the wire out of the module, all my furnace would have needed was a
blower motorThose are the facts of what happened during the service
call. years in business does not mean
a perfect track record. They messed up
during this service call.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
SUNRAY still did not take responsibility for breaking the part.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
These are the facts of what happened at this service callFirst of all, *** *** contacted our company because her system was not operationalUpon examination of the customers furnace our technician found a bad ignition moduleOur technician properly explained our prices for this part with
installation and a one year guarantee on both the part and labor to install itHe also informed the customer that this furnace is very old and there may be other problems that could arise once we put in this part*** *** told our technician to proceedOnce the part was installed, the furnace fired up however, the fan motor did not startOnce my technician gave the prices to install the new motor and guarantee these parts as well, *** *** asked him to remove our new part and put her bad part back into her furnaceShe said her brother or brother in law would fix it for herSo my technician put her part back and collected our trip fee and did not charge for any of our additional time spentThe part we removed was bad to start with, it was the reason her furnace was not firing in the first place. As to the disparaging remarks and claims made by *** ***, the only comments we will make is that we have been in business for over years and have thousands of repeat customers who appreciate our prompt, professional and courteous service and not only do they come back to us year after year, they also recommend us to their friends and family