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Mac's Spring, Inc

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Reviews Mac's Spring, Inc

Mac's Spring, Inc Reviews (3)

Good Afternoon, my name is *** ***, I am the CEO, CFO of Macs Spring IncIn my response to this complaint I would like to start off by saying that customer satisfaction is always of top priorityI did receive a call from the customer and it is always my hope to have vehicles in and out on
the same day for the convenience of the customer, that being said until I inspect the vehicle and see what work actually has to be done or the parts I may need, same day service may not always be possibleWhen we spoke on the phone I told him the approximate cost for the job he described is $- $ 450.00,for the front and the same for the back I did all spring work on the vehicles front and back, with adding a total of leafs, as well as bump stopThe cost for the leafs are $each, and the bump stops are $each, with my labor cost at a total of 348.00, the total invoice was When it was time for payment the customer payed and said nothing about a disagreement and seemingly left a happy customerAfter receiving this complaint I contacted him and asked why he didn't say anything in person about his dispute and he said " he was in shock at the price" and that is why he paid me without asking any questionsThe prices that were charged are my going rate and I have never had any complaintsI have spoke to the customer and we have reached an agreement of a partial refund which will basically give him all labor for freeThe work I perform is not easy work and I take pride in every job, that being said I hope this resolves the issue and the customer is happy

In my response, sir, I would like to start by saying the amount of $was refunded on 10/16/as agreedAs far as your lug nut, unfortunately sometimes things break (especially on much older, off road vehicles) I did apologize and offer to cover any cost right awayIn regards to our phone conversation it was with only good intentions to solve this matter, that I invited you to come in personally, as I offered to give you a partial refund, pay for your gas, and even take you out to dinner; so, that as I stated we may shake hands and leave on good termsIf you felt threatened in any way, I sincerely apologizeIn reference to your claims of literature from a local Outlaw Motorcycle Club being displayed in my shop, I have absolutely no idea what you are referring to, and quite frankly I feel your words are slanderous. To address my "numerous tattoos" that is my personal choice, and has nothing to do with the work I perform, please keep in mind that our interactions on both days when the vehicle was dropped off and picked up were pleasant and I had no idea you were dissatisfiedAs to my wife calling after we spoke, that again was all in good intentions to resolve this issue; and as she is the bookkeeper was trying to understand why in your initial complaint the disputed amount was $and during our conversation you demanded 50% in the amount of $ I tried in every way to fix this issue and did refund the amount we agreed on; although I would have much rather handled this issue without going back and forth, I feel as a small business some of your claims had to be addressedI do apologize for any inconvenience or turmoil this may have caused, and I hope there are no hard feelings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12429287, and find that this resolution is satisfactory to me.I have contacted my bank and see that a credit was issued on the 16th-Thank you.As for the hold that my bank put on the initial charge, you will need to run the $transaction againThey were not able to reverse the charge(Funds) back to you.Regards,***

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Address: 26746 Baseline St, Highland, California, United States, 92346

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