On Thursday, July 30, 2015, [redacted] picked up her wedding dress after having it altered by one of my seamstressesPlease note, that I have two bridal seamstresses both of which are independent contractors and not direct employees of MAC [redacted] BridalUpon leaving, my store manager, Jillian, asked [redacted] how everything wentJillian’s comments are included as a document [redacted] said absolutely nothing to her or my receptionist (who was also present) about being dissatisfied On Monday, August 3, I received a message that [redacted] ’s mother, [redacted] , called and would like me to call her backMy conversation is an attached document AFTER my conversation with [redacted] ’s mother on Monday, 8/3, the bride and two of her bridesmaids posted reviews on my Facebook page Monday eveningThe two bridesmaids wrote malicious reviews that were completely unjustifiedCopies of all reviews and my responses to them are attachedUpon review of [redacted] ’s file, I saw that [redacted] was measured for her wedding dress on May 3, Well over a year before her weddingI have also attached a copy of her purchase agreement as well as a copy of the Paloma Blanca (her wedding dress designer) size chartWe explain to all customers that we recommend sizes based on their measurements and designers create their own size chartsThese sizes are NOT comparable to street-clothes sizingIt is obvious that on May 3, she was measuring a Paloma Blanca size I “interviewed” my in-house seamstress as to what all had transpired during [redacted] ’s alterationsI also interviewed of my staff (Jillian-store manager, Erin and Kim)Erin and Kim are bridal consultants who were present and/or involved during [redacted] ’s appointmentsErin’s and Kim’s comments are also attached The accusation that I was going to call my lawyer about the reviews including [redacted] ’s was not completely accurateAs stated in my conversation with [redacted] , I was contemplating doing that for the two bridesmaid’s reviews To date, I have not contacted my lawyerThe statement that I offered the seamstress, Brenda Rose, a job was completely taken out of contextI only asked her if she was interested in receiving bridesmaid and mother-of-the wedding referralsThese customers would be sent directly to herThis is no way implied that I was dissatisfied with the talent and capability of my in-house seamstresses and looking to replace them I feel that this claim filed by [redacted] ’s husband is completely invalid [redacted] ’s mother ( [redacted] ) and I were in communication Never once did I express an apathetic attitude and was very surprised that [redacted] made no mention of being unhappy when she picked up the dress As stated, the bridal seamstresses are independent contractorsThe alteration fees collected are determined by the seamstresses not by MAC [redacted] BridalUpon review of my response, if the Revdex.com deems it necessary to reimburse [redacted] for her alterations, I will request that the seamstress refund the moneyI would greatly appreciate your consideration of this matter and also deem this complaint invalid so that it does not appear on my Revdex.com page as an A+ rated and accredited businessThank you very much Mary Anne C***, Owner M AC [redacted] Bridal
On Thursday, July 30, 2015, [redacted] picked up her wedding dress after having it altered by one of my seamstressesPlease note, that I have two bridal seamstresses both of which are independent contractors and not direct employees of MAC [redacted] BridalUpon leaving, my store manager, Jillian, asked [redacted] how everything wentJillian’s comments are included as a document [redacted] said absolutely nothing to her or my receptionist (who was also present) about being dissatisfied On Monday, August 3, I received a message that [redacted] ’s mother, [redacted] , called and would like me to call her backMy conversation is an attached document AFTER my conversation with [redacted] ’s mother on Monday, 8/3, the bride and two of her bridesmaids posted reviews on my Facebook page Monday eveningThe two bridesmaids wrote malicious reviews that were completely unjustifiedCopies of all reviews and my responses to them are attachedUpon review of [redacted] ’s file, I saw that [redacted] was measured for her wedding dress on May 3, Well over a year before her weddingI have also attached a copy of her purchase agreement as well as a copy of the Paloma Blanca (her wedding dress designer) size chartWe explain to all customers that we recommend sizes based on their measurements and designers create their own size chartsThese sizes are NOT comparable to street-clothes sizingIt is obvious that on May 3, she was measuring a Paloma Blanca size I “interviewed” my in-house seamstress as to what all had transpired during [redacted] ’s alterationsI also interviewed of my staff (Jillian-store manager, Erin and Kim)Erin and Kim are bridal consultants who were present and/or involved during [redacted] ’s appointmentsErin’s and Kim’s comments are also attached The accusation that I was going to call my lawyer about the reviews including [redacted] ’s was not completely accurateAs stated in my conversation with [redacted] , I was contemplating doing that for the two bridesmaid’s reviews To date, I have not contacted my lawyerThe statement that I offered the seamstress, Brenda Rose, a job was completely taken out of contextI only asked her if she was interested in receiving bridesmaid and mother-of-the wedding referralsThese customers would be sent directly to herThis is no way implied that I was dissatisfied with the talent and capability of my in-house seamstresses and looking to replace them I feel that this claim filed by [redacted] ’s husband is completely invalid [redacted] ’s mother ( [redacted] ) and I were in communication Never once did I express an apathetic attitude and was very surprised that [redacted] made no mention of being unhappy when she picked up the dress As stated, the bridal seamstresses are independent contractorsThe alteration fees collected are determined by the seamstresses not by MAC [redacted] BridalUpon review of my response, if the Revdex.com deems it necessary to reimburse [redacted] for her alterations, I will request that the seamstress refund the moneyI would greatly appreciate your consideration of this matter and also deem this complaint invalid so that it does not appear on my Revdex.com page as an A+ rated and accredited businessThank you very much Mary Anne C***, Owner M AC [redacted] Bridal