MacBook Adapter

Company will not return phone calls or e-mails for issues regarding a warrantee claim.On no less than 6 occasions over the last two months I have tried to contact macbookadapter.com regarding a warrantee issue on a power adapter I purchased in Apr 2013 that claimed to have come with a 2 year warrantee. I have e-mailed the company through their internal web mail system, through regular e-mail and called and left phone messages and have not heard 1 word back from them. Desired SettlementOriginally I simply wanted them to fix/replace the adapter that I purchased from them. The problem is my computer has been without a power cord for over two months while I've been trying to get them to respond to me so I had to go acquire an adapter from another vendor. I would simply like to have my money refunded at this point as I believe that I reasonably exhausted every venue to have them warrantee their product. A refund would be preferred but I would accept a replacement as well. Business Response Our web site Clearly states that all he needs to do is to send an email to '[redacted]'. We never received one. All he needs to do is to send an email.

Hi[redacted],I see that you received the returned defective MacBook (NO SOUND) on August 24, 2016. I would like to know if you are sending a replacement MacBook unit (WITH A SOUND) soon. If yes - when are you shipping it and please provide a shipment tracking number.If you are not replacing the order, please send me a refund check soonest.Lastly, despite repeated demands, you have not provided a Customer Service telephone number so I can follow up more efficiently. Can you please provide that telephone number now?Please do not hesitate to contact me directly should you need further information.I am cc'ing the Revdex.com here to improve your services.Thank you.[redacted]--------------------------------------------On Mon, 8/15/16,[redacted] wrote: Subject: Re: Re: Your order has been shipped! To: [redacted] Date: Monday, August 15, 2016, 6:08 AM Order #:[redacted] Hi [redacted], I am sorry for the delayed response. Thanks for your patience and you can return the defective Macbook back to us for a full refund. We have set up a return merchandise authorization, you will receive a full refund once the item is being returned to us. The RMA # for this return is RA9[redacted]IT. Please display the RMA number clearly on the package and include a clear note with the reason for return. The return will be processed when the defective item is received and confirmed. The item must be in the exact condition we sent it in. We should receive processed tracking information within 14 days of this email, so that the return shall be eligible for a refund. If you have any further questions please feel free to reply to this email. Please see the attached paid return label in PDF format. Please note that, this return label will only be valid for 14 days. Please display it clearly on the package. In order to hasten the process, please contact me as soon as tracking number shows delivered and I will do my best to settle the issue ASAP. Best,[redacted] Customer Service - iTechDeals.com On Sat, Aug 13 at 8:11 AM , iTechDeals.com wrote: Order #:[redacted] Hi [redacted], Thank you for your email. I apologize for all this inconvenience. I have forwarded your details to my manager again and will get back to you shortly. We do not currently offer customer service via the telephone but it is my pleasure to assist you further via email. Kindly bear with us. Thank you. Best,[redacted] Customer Service - iTechDeals.com On Fri, Aug 12 at 10:26 AM ,[redacted] wrote: Yes the sound settings are properly set - FYI I have a masters in computer, I owe 2 other Mac computers and have been using them for decades. Again, what is your phone number so we can discuss further?[redacted], MSCISSent from my iPhone[redacted] (NEW!!!) On Aug 12, 2016, at 7:20 AM,[redacted] wrote: Order #:[redacted] Hi [redacted], I am sorry for the delayed response. I am here to offer assistance to find an effective resolution to your concerns. I apologize for the inconvenience this has caused you and I will make sure, this issue is resolved at the earliest. In order to proceed with an RMA, could you please confirm whether the sound settings are properly set? Awaiting your response! Best,[redacted] Customer Service - iTechDeals.com On Thu, Aug 11 at 3:17 AM ,[redacted] wrote: When you play a YouTube video, or a DVD, there is NO SOUND coming out of the MacBook. What is your phone number so I can call to explain further? Please advise.[redacted], MSCISSent from my iPhone[redacted]