As the management company for the Association, we try to be responsive to homeowners. However, homeowners like Ms. [redacted] who live in a single family home community should contact the police about thefts and burglaries. Those are criminal violations. Neither the Association nor its management company can offer anything more to this homeowner. There does not appear to be anything to resolve.She has been notified to provide any new incidents or issues in writing to the HOA.
Most of the response from the hoa is personal from them and nothing resolved. This isn't about liking someone. This just shows the customer service aspect of how this hoa operates. -I have had ALOT more stolen then a pot. Which is why I've been trying to call with no response.-I have spoken to no one recently since things have been stolen other then a receptionist and Greg, do I don't know what employees you are referring to. I was actually told not to speak to greg which is why I've left a message for Katherine or the VP with no response. They have no idea if there are new concerns-in the past when I first reported something stolen, I was told from greg he would call crime watch. He never did. And I have contacted the police. I figured an HOA wo u lf want to know too-when I moved in 7 or 8 years ago, the area across the street WAS grassed and maintained. -please ensure our safety and return phone calls and handle yourselves in a more professional manner! I have asked several times for the lawyers info as my family lawyer would like to contact! This has not been given and I have every right to that.
[redacted] contacted the Board President in October 2013 to complain about the condition of a common area located across the street from her home. That area abuts a large Home Depot service area where deliveries are made continuously in a back alley way. This area cannot be...
readily seen from the street within the community. He was not able to reason with her so he advised her to contact MMS.Prior to this time the alley way and this common area had been used by day workers to congregate (before this practice was deemed illegal by the City). There were also vagrants who used the area to sleep in and even use the irrigation water to bathe with. There are a few homes which back up to this area as well. Due to safety concerns and to conserve water, the irrigation was capped off and rock/granite was used to cover where the grass had been. It is maintained in a weed and dust free condition. It has been explained to [redacted] that this area was in the same condition before she purchased her home. Now that [redacted] has a daughter, she has decided that this is the closest, more convenient area for her to take her daughter to play.It has also been explained that there is a larger common area just a block from her which is far more suitable. [redacted] has been told the area across from her home will not be retrofitted just to meet her wish. She complains about her quarterly fee but can't seem to grasp that it would take approximately $10,000 to reinstall irrigation, not to mention the continuing use of HOA funds to maintain this area if converted back over.[redacted] has continuously throughout 2014 and 2015 and now in 2016, complained to anyone who took their time to listen to her. The common area a block from her home was not over seeded with a winter lawn at the recommendation of the professional landscaping company. They reported that by foregoing the winter lawn it would allow the summer lawn to germinate better. The Board acted on this recommendation and then elected not to over seed again in 2015.Many HOA's conserve water and expense by doing the same thing. There are also many City parks in the valley which do not have a winter lawn planted.Then [redacted] had a small pot (something similar) taken from the front of her home. She wants some kind of police patrol provided by the HOA to assure her safety. Again it has been explained many times that the HOA is not a policing force. She needs to report her concerns directly to the police. [redacted] was told that she could come to a Board meeting (held just a few doors down from her) but she said she cannot attend because of her daughter. The Board has extended her an invitation to bring her daughter with her. She declined citing that she is just too busy. All the prior efforts to establish an official block watch program by the community were not successful. This was also explained in detail to her. [redacted] was told that she could spearhead such a program if she chose to. She declined citing again that she is just too busy.[redacted] has contacted the Board, various employees of Mutual Management, channel 12 and now the Revdex.com. [redacted] is rude, condescending, accusatory and quite frankly it is very difficult to even understand why she cannot simply grasp the facts as they are. There is nothing which can be done to satisfy her wishes. She has been informed already that if she has something “new” to report or question, she is encouraged to do so.To be even more clear and to respond to her desired settlement:? Many calls have already been returned. She doesn’t like the message. She will be notified that she can only contact the HOA in writing in the future to be able to maintain a record of her complaints. However, if she just resubmits the same complaints, no response will be provided. ? The common area is well maintained. Photos were taken and provided to her as well.? Homeowners are notified if maintenance is needed to their home. [redacted] has received a few notices herself and her response was to go through the neighborhood taking photos of her neighbors’ homes. The Board has a prescribed way in which inspections are to take place and how violations are handled.? Graffiti is cleaned up when noted or the City is notified if it is on their property.? Block watch was addressed above. [redacted] has also be told that the City of Phoenix has drastically cut back on their “neighborhood” watch efforts.? Several other MMS employees have been the subject of [redacted]’s poor attitude. If she doesn’t get her way or hear what she wants to hear, she retaliates, not Greg B[redacted]. To avoid any such charges in the future (as stated above) she must submit or respond in writing ONLY.? Have no idea what she is referring to in her last statement. No one is targeting her (she is apparently paranoid). Not sure what she means by “reporting to the police”? If she has a personal issue, she needs to contact the police herself.
As the management company for the Association, we try to be responsive to homeowners. However, homeowners like Ms. [redacted] who live in a single family home community should contact the police about thefts and burglaries. Those are criminal violations. Neither the Association nor its management company can offer anything more to this homeowner. There does not appear to be anything to resolve.She has been notified to provide any new incidents or issues in writing to the HOA.
Most of the response from the hoa is personal from them and nothing resolved. This isn't about liking someone. This just shows the customer service aspect of how this hoa operates. -I have had ALOT more stolen then a pot. Which is why I've been trying to call with no response.-I have spoken to no one recently since things have been stolen other then a receptionist and Greg, do I don't know what employees you are referring to. I was actually told not to speak to greg which is why I've left a message for Katherine or the VP with no response. They have no idea if there are new concerns-in the past when I first reported something stolen, I was told from greg he would call crime watch. He never did. And I have contacted the police. I figured an HOA wo u lf want to know too-when I moved in 7 or 8 years ago, the area across the street WAS grassed and maintained. -please ensure our safety and return phone calls and handle yourselves in a more professional manner! I have asked several times for the lawyers info as my family lawyer would like to contact! This has not been given and I have every right to that.
[redacted] contacted the Board President in October 2013 to complain about the condition of a common area located across the street from her home. That area abuts a large Home Depot service area where deliveries are made continuously in a back alley way. This area cannot be...
readily seen from the street within the community. He was not able to reason with her so he advised her to contact MMS.Prior to this time the alley way and this common area had been used by day workers to congregate (before this practice was deemed illegal by the City). There were also vagrants who used the area to sleep in and even use the irrigation water to bathe with. There are a few homes which back up to this area as well. Due to safety concerns and to conserve water, the irrigation was capped off and rock/granite was used to cover where the grass had been. It is maintained in a weed and dust free condition. It has been explained to [redacted] that this area was in the same condition before she purchased her home. Now that [redacted] has a daughter, she has decided that this is the closest, more convenient area for her to take her daughter to play.It has also been explained that there is a larger common area just a block from her which is far more suitable. [redacted] has been told the area across from her home will not be retrofitted just to meet her wish. She complains about her quarterly fee but can't seem to grasp that it would take approximately $10,000 to reinstall irrigation, not to mention the continuing use of HOA funds to maintain this area if converted back over.[redacted] has continuously throughout 2014 and 2015 and now in 2016, complained to anyone who took their time to listen to her. The common area a block from her home was not over seeded with a winter lawn at the recommendation of the professional landscaping company. They reported that by foregoing the winter lawn it would allow the summer lawn to germinate better. The Board acted on this recommendation and then elected not to over seed again in 2015.Many HOA's conserve water and expense by doing the same thing. There are also many City parks in the valley which do not have a winter lawn planted.Then [redacted] had a small pot (something similar) taken from the front of her home. She wants some kind of police patrol provided by the HOA to assure her safety. Again it has been explained many times that the HOA is not a policing force. She needs to report her concerns directly to the police. [redacted] was told that she could come to a Board meeting (held just a few doors down from her) but she said she cannot attend because of her daughter. The Board has extended her an invitation to bring her daughter with her. She declined citing that she is just too busy. All the prior efforts to establish an official block watch program by the community were not successful. This was also explained in detail to her. [redacted] was told that she could spearhead such a program if she chose to. She declined citing again that she is just too busy.[redacted] has contacted the Board, various employees of Mutual Management, channel 12 and now the Revdex.com. [redacted] is rude, condescending, accusatory and quite frankly it is very difficult to even understand why she cannot simply grasp the facts as they are. There is nothing which can be done to satisfy her wishes. She has been informed already that if she has something “new” to report or question, she is encouraged to do so.To be even more clear and to respond to her desired settlement:? Many calls have already been returned. She doesn’t like the message. She will be notified that she can only contact the HOA in writing in the future to be able to maintain a record of her complaints. However, if she just resubmits the same complaints, no response will be provided. ? The common area is well maintained. Photos were taken and provided to her as well.? Homeowners are notified if maintenance is needed to their home. [redacted] has received a few notices herself and her response was to go through the neighborhood taking photos of her neighbors’ homes. The Board has a prescribed way in which inspections are to take place and how violations are handled.? Graffiti is cleaned up when noted or the City is notified if it is on their property.? Block watch was addressed above. [redacted] has also be told that the City of Phoenix has drastically cut back on their “neighborhood” watch efforts.? Several other MMS employees have been the subject of [redacted]’s poor attitude. If she doesn’t get her way or hear what she wants to hear, she retaliates, not Greg B[redacted]. To avoid any such charges in the future (as stated above) she must submit or respond in writing ONLY.? Have no idea what she is referring to in her last statement. No one is targeting her (she is apparently paranoid). Not sure what she means by “reporting to the police”? If she has a personal issue, she needs to contact the police herself.