Macfee Refinishing, Inc.

Initial Business Response /* (1000, 5, 2016/05/06) */
Contact Name and Title: *** (***)
Contact Phone: ***
Contact Email: ***
This client had purchased a *** with over 180,000KM on itDue to the fact it had no existing warranty and was
sold as a "Wholesale, as is" vehicle, where there are no intended or implied warranties on it, we always strongly encourage our clients to take it to a third party mechanic to have it checked over before purchasingThis client was offered a very affordable extended powertrain (engine/transmission) warranty but declined suggesting that is was not necessaryThis client also signed off on a disclaimer form stating that they were offered the warranty and initialed and signed declining such coveragesThis customer also signed off on a "AS IS, WHERE IS" form stating he understood there was no guarantee or implied warranties on the vehicle and he waived his right to take it to a mechanic of his choice before purchasing the vehicleAll of the necessary documentation was completed and client was fully aware of the documents he signed which he confirmed with us on the phoneWe cannot forecast or predict the future with these vehicles which is specifically why we encourage an aftermarket warranty and/or third party mechanical inspectionWhen the client called our dealership, he acknowledged that the forms were all signed and that he understood them, *** Due to the fact that we try our very best to assist all customers*** we agreed to cover 50% of the cost of the repair as good will EVEN though we did all of our due diligence and covered our bases by providing the customer with full disclosure and opportunity with warranty options as well as a third party mechanical inspectionThe client was very happy with that and got his cheque for the 50% repair cost and shook my hand thanking me and very appreciative for all we have done for himThe customers concern was when he picked the vehicle up at time of sale and the vehicle seemed to drive fine, that it "should've been fine" for an extended period of timeWe had explained to him at time of sale that it is an older vehicle and had a higher amount of mileage on it that the warranty would be very wise and neither the customer nor dealership could foresee or predict future issues with this vehicleBottom line is the customer acknowledged all he signed and fully understood what he was purchasing and agreed to move forward with the purchase without the warranty or mechanical inspectWe made an agreement and fulfilled our agreement by writing him a cheque for the $***Now, this client is asking for more and we are not prepared to offer anything else*** All necessary proof of documentation is available upon requestWe at Fredericton Hyundai will not be doing anything else for this case
Initial Consumer Rebuttal /* (3000, 7, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to the ***: We bought the *** on the evening of March 15th, traded in our *** and paid $*** cashWe were assured that the vehicle we were about to buy was in fine condition, otherwise, as the salesman said, 'it wouldn't be on the lot'The 'very affordable' yrextended warranty was to cost $***; very affordable to Hyundai, but not to us
The main reason however, for declining this offer was the above-mentioned assurance that nothing was wrong with the vehicle'We cannot forecast or predict the future with these vehicles', a statement by the ***: this goes without saying, but a major defect of the purchased item, apparent within a very short time thereafter the transaction, would in a fair business situation, warrant a prompt, undisputed, reasonable solution to the buyer
The offer of a third-party mechanical inspection, was declined on good faith and the incentive that the *** accepted the final price, $*** less than the ticket, if we signed right that eveningWe did, and as it turned out this transaction was a great, costly mistake(** we consulted several mechanics after the vehicle broke down and all agreed that this problem would not have been detectable just by checking the overall condition)
*** *** *** $*** ***
Hyundai finally paid $***, knowing the rules better than we, and no doubt, relieved that the issue seemed settled at little cost to them
*** *** *** *** ***
I did not receive the $*** check from the *** personally so how could I have shaken his hand? I did not see him that dayYes, I was relieved but certainly not happy to receive something towards the high cost of the repairMay I add, it took several telephone conversations before he even agreed to that amount
All documents pertaining to the case were sent with the initial complaint to the Revdex.com, nothing was hidden
*** ***

We find this Complaint frivolous and full of inaccuracies , we also have copies to prove our position At this time we will not be offering Goodwill Assistance for this Revdex.com Complaint

Initial Business Response /* (1000, 5, 2015/06/19) */
Numerous attempts have been made via email mail and phone to contact Mr. [redacted] to visit the Dealership and sit with both the General Sales Manager and General Manager to review his file. Mr. [redacted]'s file contains several documents outlining...

the Purchase Sale agreement and Fredericton Hyundai would be only too happy to have the opportunity to review his documentation with him or any representative Mr. [redacted] feels comfortable with. I can be reached at [redacted] or by email at Mr. [redacted]'s convenience.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ordered a car that is brand-new. The car that was delivered had at least one hundred kilometers on it. It was second-hand. [redacted]
I also called [redacted], the sales manager, and sent an email. He is not able to give any satisfactory response over the phone/electronic media.
[redacted] did not send any mail about the issue at all.
[redacted] did not give any reply to the option that I had proposed to rectify the situation.
Final Business Response /* (4000, 9, 2015/07/03) */
At this time, our offer still remains the same. Numerous attempts have been made via email mail and phone to contact Mr. [redacted] to visit the Dealership and sit with both the General Sales Manager and General Manager to review his file. Mr. [redacted]'s file contains several documents outlining the Purchase Sale agreement and Fredericton Hyundai would be only too happy to have the opportunity to review his documentation with him or any representative Mr. [redacted] feels comfortable with. I can be reached at [redacted] or by email at Mr. [redacted]'s convenience.