Machens Joe Volkswagon

Customer put an aftermarket tuner on the truck for performance reasons so I’m sure that is why it is messed up the transmissionThis changes the engine and transmission for better fuel economy and more powerIf you put it on, it voids any warranty the consumer hasI have receipts showing it was purchased and put onJoe Machens Volkswagen will be doing nothing to fix it [redacted] , General Manager

Initial Business Response / [redacted] (1000, 9, 2015/06/30) */ We actually bought this car back from her and sold her a different vehicleShe is happy with this

Initial Business Response / [redacted] (1000, 7, 2015/12/11) */ The dealership is aware of the issues and have attempted to resolve them on several occasions but to no availWhen she found out if the Gap Insurance etcwere canceled the money would go to the lender she declined to cancel those as wellThe dealership cannot do a refund of her purchase price but can assist in trading her out of the car if she would like to pursue that option

I have spoken with [redacted] about the possibility of trading out the Journey into something else possibly In the mean time we have have her Journey in the dealership to fix her driveability issue The last time that it was in I personally drove the Journey and found no fault in the drive train of the Journey

Initial Business Response /* (1000, 5, 2015/09/09) */
There are or so different keysI have offered a new set of wheel locks if the customer will just bring us the carThe customer refuses to bring the car inI'm not sure what else I can do

Customer put an aftermarket tuner on the truck for performance reasons so I’m sure that is why it is messed up the transmission. This changes the engine and transmission for better fuel economy and more power. If you put it on, it voids any warranty the consumer has. I have receipts showing it was...

purchased and put on. Joe Machens Volkswagen will be doing nothing to fix it. [redacted], General Manager

I have spoken with [redacted] about the possibility of trading out the Journey into something else possibly.  In the mean time we have have her Journey in the dealership to fix her driveability issue.  The last time that it was in I personally drove the Journey and found no fault in the...

drive train of the Journey.

Initial Business Response /* (1000, 7, 2015/12/11) */
The dealership is aware of the issues and have attempted to resolve them on several occasions but to no avail. When she found out if the Gap Insurance etc. were canceled the money would go to the lender she declined to cancel those as well. The...

dealership cannot do a refund of her purchase price but can assist in trading her out of the car if she would like to pursue that option.

Initial Business Response /* (1000, 9, 2015/06/30) */
We actually bought this car back from her and sold her a different vehicle. She is happy with this.