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Machine Central LLC

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Machine Central LLC Reviews (1)

Initial Business Response /* (1000, 10, 2015/08/11) */
I sold a used table saw to the complainant. First of all to be clear, given the age (XXXX) and based on the working condition of this machine I believed this machine was in excellent working condition at the time of sale. This is used 16 year...

old machine. I was not aware of any electrical issues when I sold the machine since it was operating when sold. However, as I discussed with the customer previously I was willing to resolve the electrical issue with the machine that he raised.

I have reviewed the documentation regarding the repair of the machine. In reviewing the documentation I believe that not all of the requested repairs are necessary and are excessive and go beyond the electrical repair issue. However, in order to resolve this matter I am wiling to pay $3,500 towards the repairs. My technician is a former technician of the company requested by the customer to do the repairs and was familiar with this machine. He noted that the machine was running fine when it was taken out of service prior to the sale. My technician is currently reviewing the repair quotations provided by the repair company.
Alternatively, I am also willing to explore the possibility of reselling the machine to settle this matter.
Initial Consumer Rebuttal /* (3000, 13, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Machine Central has been responsive and have offered what we feel is a fair compromise in the form of $3,500 towards parts and service to help bring the table saw up to the level that it was advertised as.
At this time, the work and payment is still pending as we wait for the third party technician to complete the service. Once that is done, I will be happy to close this case, but until then it should remain open.
Final Business Response /* (4000, 15, 2015/09/03) */
As of today's date, September 3, 2015, we have settled the dispute and we have sent $3,500 to resolve the complaint.
Final Consumer Response /* (2000, 17, 2015/09/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The $3,500.00 settlement has been applied to the account and we can now move forward with fixing the machine.

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Address: 6401 Broadway Ste R, Denver, Colorado, United States, 80221-2853

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