MacIsaac & Company

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The letter most definitely came from Bon Secours and this was the only Bon Secours facility I was treated at It stated that there was a breach of confidential informationMaybe this came form Bon Secours corporate and no the hospital itself? Can it be forwarded on to them if the hospital itself has no information regarding this issue?
Regards,
*** ***

Corporate will not be able to research without a hospital account number. As I stated previously you have not been in a Bon Secours hospital since 2008, therefore the letter could not have come from the hospital. You need to talk to your physicians as to sending the letter. Even though they may be under Bon Secours, the physicians and hospital are totally separate Thank youNorma E***

Mr***I have located one account for the patient. It is a account (***) and has been stored. We have no current hospital accounts for her. I can only deduct the letter did not come from a Bon Secours hospital. She may want to check with her physician, etc. Please let me know if I can be of further assistanceThank youNorma E***Customer Service

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As discussed in my complaint, I was treated under the name *** *** DOB is *** I no longer have a copy of the letter I received
Regards,
*** ***

Case Number:  [redacted]The date of service for the complaint is 1/27/2015.  The insurance paid the claim on 2/11/2015 leaving the patient a responsibility of [redacted].  We sent the patient two letters (2/20/2015, 3/25/2015) advising to either pay the balance or call our...

Customer Service and set a monthly payment plan at no additional cost. This was not done and the account went to an outside agency, [redacted], who does not report to credit to attempt to contact the patient as to the balance.  There was no contact made with the patient.  The account was then sent to a first place agency, BCC, on 6/5/2015.  We received the first payment of 10.00 on 9/23/2015 and again no payment plan set.  The account was sent to a second place agency, [redacted], on 12/4/2015 and was placed on the patients credit report.  Again, many attempts made but no contact with the patient.  The account was sent to [redacted] on 5/12/2017 where the balance was paid.  During the period of 9/23/2015 and 6/9/2016 the patient made many payments but again would not communicate with the hospital or the agencies as to a payment plan or the patients attentions as to the account. The account is noted on 6/16/2017 that we have requested the credit report be updated.  This could take from 60-90 days.  Please advise the patient that [redacted] needs to be contacted at 90 days to confirm the notation on the credit report.  Thank you[redacted]Customer Service

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Mr. or Ms. [redacted]:We cannot identify this patient as having received services at a Bon Secours Hospital.  If you could find out additional information, possibly I could locate the patient.  I would need her date of birth and an account number (if she has one)  A copy of the letter...

she received would also be very helpful. Thank youNorma E[redacted]Customer Service