On March 2nd, I had received a phone call from [redacted] Felger residing at [redacted] ** [redacted] had stated that she had just purchased this property and needed an estimate for a new bedroom septic system Also stated that her yard is constantly wet that I have documented in my computer We had installed a new septic system as per Erie County Health Dept specifications, it was inspected by Erie County Health Dept They also issued a certificate stating it was installed correctly As of now we haven't heard anything differently from the Erie County Health Dept As for me saying I wouldn't send anyone out due to the balance of $is false And I did agree to work with [redacted] on the balance of $ I had mentioned the $when [redacted] had called to see when the property was going to be graded and seeded because the grading & reseeding is an additional $so that would be us back $total [redacted] states that she has called numerous times which is false I'm the only one answering the phones this past summer My mother Diana [redacted] is usually able to answer the phones to help me out every once in a while but my father was in different hospitals and then sent to a nursing home so my mother wasn't in the office for the most part of summer and into September As for the alarm issues, on one occasion [redacted] had called about the alarm going off but we had had that massive rain in a short period of time We had so many calls about alarms because the ground just couldn't except the amount we were getting in the short period of time The second time [redacted] called about the alarm I had sent the guys out to confirm she never flipped the breaker and to find out she had a neighbor dig a gigantic trench along side of the new septic system that we just installed The trench is flooding her yard now with all the neighbors water run off On top of already having a wet yard Jason & myself felt bad for [redacted] and had gone above & beyond I had sent my service crew out on different occasions to open her lines to the septic so she could use her facilities until the permit for the septic system was completed no charge on any of those calls Once on site Jason had installed a new gutter line no charge, he also took down trees and dragged them with the machine to the road because the tree service wouldn't take any of there equipment on her property due to how wet it was The trees needed to come down for the new installation It was also explained to [redacted] before the guys left that the yard would settle excessively because of how hard and the amounts of rain that we have been getting If there is something else you need from me, please let me knowSincerelyJulie [redacted]
On March 2nd, I had received a phone call from [redacted] Felger residing at [redacted] ** [redacted] had stated that she had just purchased this property and needed an estimate for a new bedroom septic system Also stated that her yard is constantly wet that I have documented in my computer We had installed a new septic system as per Erie County Health Dept specifications, it was inspected by Erie County Health Dept They also issued a certificate stating it was installed correctly As of now we haven't heard anything differently from the Erie County Health Dept As for me saying I wouldn't send anyone out due to the balance of $is false And I did agree to work with [redacted] on the balance of $ I had mentioned the $when [redacted] had called to see when the property was going to be graded and seeded because the grading & reseeding is an additional $so that would be us back $total [redacted] states that she has called numerous times which is false I'm the only one answering the phones this past summer My mother Diana [redacted] is usually able to answer the phones to help me out every once in a while but my father was in different hospitals and then sent to a nursing home so my mother wasn't in the office for the most part of summer and into September As for the alarm issues, on one occasion [redacted] had called about the alarm going off but we had had that massive rain in a short period of time We had so many calls about alarms because the ground just couldn't except the amount we were getting in the short period of time The second time [redacted] called about the alarm I had sent the guys out to confirm she never flipped the breaker and to find out she had a neighbor dig a gigantic trench along side of the new septic system that we just installed The trench is flooding her yard now with all the neighbors water run off On top of already having a wet yard Jason & myself felt bad for [redacted] and had gone above & beyond I had sent my service crew out on different occasions to open her lines to the septic so she could use her facilities until the permit for the septic system was completed no charge on any of those calls Once on site Jason had installed a new gutter line no charge, he also took down trees and dragged them with the machine to the road because the tree service wouldn't take any of there equipment on her property due to how wet it was The trees needed to come down for the new installation It was also explained to [redacted] before the guys left that the yard would settle excessively because of how hard and the amounts of rain that we have been getting If there is something else you need from me, please let me knowSincerelyJulie [redacted]