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MacKenzie-Childs Reviews (8)

• Aug 01, 2020

there is no customer service
email for a week as they have shut down their call center. tens of thousands invested and no-one will return email and obviously no one working on phoning anyone. absolutely horrible to treat good or any customer this way! they should have calls rerouted to people working from home like all my other stores I purchase from have!

• Feb 06, 2020

I ordered a skirt on December the 4th. I still have not received this order and this company is advertising that it can be shipped with one day delivery now and I still haven't received mine since December. I love their skirts and am very sorry I won't be able to order from them again. I have been patient and all I want is my skirt or a refund.

• Nov 14, 2019

To Whom It May Concern, Thank you for forwarding this complaint to my attention Our Customer Care Center is reaching out to Penny and offering her replacements for her knives Typically, we do not accept returns without a receipt In this case we are making an exception to our policySincerely, Jerry R***

Our Returns Department received a box with a clock in it and no further information was provided in the box. They were able to determine that the box came from *** *** and looked into our order system to find that a clock purchased by *** *** was shipped to *** *** and a
credit of $was applied to Hannah's account (the recipient) on 5/31, a day after it was received. There had been no activity under ***'s name other than orders, which neither contained a clock. When the customer called back on Saturday July 22, they were able to provide an order number under which the clock had been ordered, and until then there had been no way to tie the two together. The credit is being moved from *** *** to *** *** today

Please see the attached document that describes our return policy. This accompanies each order when it leaves the warehouse and the return policy is also printed on the back of all store receiptsI am very sorry that the customer is not happy with the policy

I received my check in the mail todayMy complaint has now been resolved. Thank you

I have reviewed the response made...

by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Again, as stated in the initial compliant, MacKenzie-Childs makes NO attempt what-so-ever to even try and resolve this issue or even meet me half way.   Who does business this way?  I am forced to keep over $600.00 of unused merchandise (untouched and in the original packaging) that they could easily re-sell. Can the even help me resolve this matter or will MacKenzie-Childs tell the "too bad or tough luck" as well?   I have an extremely hard time understanding this at all.  Please help me resolve this with MacKenzie-Childs or at least have them reach a happy medium, [redacted]

To Whom It May Concern,  Thank you for forwarding this complaint to my attention.  Our Customer Care Center is reaching out to Penny and offering her replacements for her knives.  Typically, we do not accept returns without a receipt.  In this case we are making an exception to...

our policy. Sincerely,  Jerry R[redacted]

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Address: 3260 St. Rt. 90, Aurora, New York, United States, 13026


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