Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Complaint: [redacted]
I am rejecting this response because: The allegation on behalf of Mackenzie Restoration INC are half truths which they are manipulating to justify their position. For the record I am NOT the boyfriend of the Homeowner. My wife and I have been married for 16 years. I am the rightful owner of this property and the only one authorized to settled matters. Once again I am the homeowner. As you can see this demonstrates Mackenzie's Lack of knowledge and attempts to Not assume responsibilities for their actions. I have attached all the documentation provided to Mackenzie INC. concerning our claim. All these documents were sent via certified mail once again to Mackenzie Restoration INC and received on March 12 2014. I have the return receipt to proof this claim as well. As we have stated in our written correspondence by no means have we refused to pay. We are demanding compensation for the damages caused by Mackenzie Restoration INC to our property. At no time has Mackenzie INC assumed responsibility or willingness to pay for the damages caused by its employees. We have always been willing to provide Mackenzie the rug in question. In accordance with the law and by our attorney's recommendation we will provided the rug to Mackenzie Restoration INC as soon as a we are compensated for our losses and the damages their employees caused to our property. Additionally, if Mackenzie phone calls were not answer its because I was deployed to Afghanistan from April until Oct 2014. I did not return to the US until 14 Oct 2014. My wife did not received any invoice or phone from Mackenzie Restoration INC during the month of July. Mackenzie Restoration INC has engaged in half truths to justify their claims. I encourage Mackenzie Restoration INC to settle this matter as soon as possible by recognizing their wrong doing and assuming responsibility for the damages caused to our property. As everyone can see we have been an open book. We have provided Mackenzie Restoration INC receipts for all our claims we are not claiming anything that we are not entitled too. I would appreciate if Mackenzie Restoration INC rectifies its position and apologizes for calling me the boyfriend.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Complaint: [redacted]
I am rejecting this response because: The allegation on behalf of Mackenzie Restoration INC are half truths which they are manipulating to justify their position. For the record I am NOT the boyfriend of the Homeowner. My wife and I have been married for 16 years. I am the rightful owner of this property and the only one authorized to settled matters. Once again I am the homeowner. As you can see this demonstrates Mackenzie's Lack of knowledge and attempts to Not assume responsibilities for their actions. I have attached all the documentation provided to Mackenzie INC. concerning our claim. All these documents were sent via certified mail once again to Mackenzie Restoration INC and received on March 12 2014. I have the return receipt to proof this claim as well. As we have stated in our written correspondence by no means have we refused to pay. We are demanding compensation for the damages caused by Mackenzie Restoration INC to our property. At no time has Mackenzie INC assumed responsibility or willingness to pay for the damages caused by its employees. We have always been willing to provide Mackenzie the rug in question. In accordance with the law and by our attorney's recommendation we will provided the rug to Mackenzie Restoration INC as soon as a we are compensated for our losses and the damages their employees caused to our property. Additionally, if Mackenzie phone calls were not answer its because I was deployed to Afghanistan from April until Oct 2014. I did not return to the US until 14 Oct 2014. My wife did not received any invoice or phone from Mackenzie Restoration INC during the month of July. Mackenzie Restoration INC has engaged in half truths to justify their claims. I encourage Mackenzie Restoration INC to settle this matter as soon as possible by recognizing their wrong doing and assuming responsibility for the damages caused to our property. As everyone can see we have been an open book. We have provided Mackenzie Restoration INC receipts for all our claims we are not claiming anything that we are not entitled too. I would appreciate if Mackenzie Restoration INC rectifies its position and apologizes for calling me the boyfriend.
Regards,
[redacted]