I would like to apologize for the experience that you had. We are a small company that cares deeply about our customers. With that being said services were rendered at an hourly rate and were charged as such. There was a small 30min discrepancy on the amount of time to be charged, but that was...
rectified. As for the piano we felt that its requested destination was too risky and would put our men and your piano at risk. We made the decision to not move the piano and to return it to its origin. We cannot give you a full refund due to the fact that services were rendered with a 3 man crew for 3.45 hours. The time that our operation manager was on the phone and not working was discounted from your final bill as well as $200 taken off for any inconveniences and in good faith. You were not charged for the time spent on the piano for any reason whatsoever. Again Im very sorry we were unable to move the piano and out of good faith we are willing to give you an additional $100 in the form of a refund check. Please accept this for this is our final offer.
I would like to apologize for the experience that you had. We are a small company that cares deeply about our customers. With that being said services were rendered at an hourly rate and were charged as such. There was a small 30min discrepancy on the amount of time to be charged, but that was...
rectified. As for the piano we felt that its requested destination was too risky and would put our men and your piano at risk. We made the decision to not move the piano and to return it to its origin. We cannot give you a full refund due to the fact that services were rendered with a 3 man crew for 3.45 hours. The time that our operation manager was on the phone and not working was discounted from your final bill as well as $200 taken off for any inconveniences and in good faith. You were not charged for the time spent on the piano for any reason whatsoever. Again Im very sorry we were unable to move the piano and out of good faith we are willing to give you an additional $100 in the form of a refund check. Please accept this for this is our final offer.