To Whom it May Concern,I am in receipt of the complaint filed by consumer [redacted] , in connection with theabove mentioned ID numberI have reviewed the complaint and appreciate your assistance withthe herein dispute.It is my understanding that [redacted] is requesting a rear sliding window motor andspool assemblyPer New York State Dealer Used Passenger Vehicle Limited Warranty, a rearsliding window assembly is not a covered item and/or an obligation of the Dealer.Sincerely, [redacted] ***Mackey Automotive LLCp
In regards to the aforementioned complaint: As with all consumers who purchase a used vehicle fromour company, we truly value [redacted] ***'s businessMr [redacted] however left a $deposit ona used truck with the intent to purchase while requesting that extra work be performed to thetruck outside of what is required by law governing retail automotive salesThis work was performed andfound to be unsatisfactory to the customerIn further attempts to appease Mr [redacted] we offered toagain make additional repairs to meet his requirements, however these attempts were refused.This truck was taken out of stock (disabling the ability to sell to other consumers seeking same) andnearly one thousand dollars was spent on extraordinary expenses specified by Mr [redacted] in our attemptto meet his needs.This vehicle was thoroughly inspected prior to the sale, in a fully functional, safe state and prepared fordelivery to Mr [redacted] C [redacted] before the customer's refusal of sameTherefor the consumersdisputed amount was withheld (within our legal rights) to minimalize the financial loss of the consumerscancelled transaction.Sincerely, [redacted] ***
In regards to the aforementioned complaint: As with all consumers who purchase a used vehicle from our company, we truly value [redacted] 's businessWe sincerely apologize for any inconvenience this company's oversight may have caused himWe stand behind all of our vehicles and strongly abide by all laws and regulations in conjunction with same Therefore, in response to Mr [redacted] and his complaint our company quickly reimbursed the customerfor his costs in connection with the issue brought forth by his complaintSincerely, [redacted] RWhite Mackey Automotive LLC
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] the sale of this truck was contigent on my paying off my other car after two weeks I called and told them this would not be happening as for work on the truck its pure horse pucky they did nothing to it this place is a shame I want the $back nothing more I have also filed a formal complaint with the nysag's office this place needs to be put out of business for ripping customers off
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] all im gonna say is this business is ridiculous. I have emails, voice recordings. to prove what im saying is true! they refused my warranty service and new tires they were supposed to put on before I bought the vehicle because ..quote" I gave them a bad review on google " due to their negligence to return a email or phone call I made it a point to ask them in the emails about repairs that were needed only to be ignored conveniently right up to a week before my warranty ended. it took me to drive up to the businesses to get a response... what I need is a lawyer...im making arrangements to get legal counsel. the olny way this will be resolved.
In regards to the aforementioned complaint: As with all consumers who purchase a used vehicle from our company, we truly value Shawn MMurray's businessIn no way have we refused to service covered items and/or necessary repairs under New York State Dealer Used Passenger Vehicle Limited Warranty
We stand behind all of our vehicles and strongly abide by all laws and regulations in conjunction with same. This vehicle was thoroughly inspected prior to the sale, In a fully functional, safe state and presented for purchase to Mr*** for which he acceptedTherefor the consumer's complaints while unfortunate are unfounded until the consumer can provide information showing otherwiseIf such information brought forward is to show an accidental negligence on behalf of our company we will swiftly take action to remedy such errorSincerely, Justin RW***
To Whom It May Concern,Our company truly values *** ***'s business.ln no way have we refused to service covered itemsand/or necessary repairs under New York State Dealer Used Passenger Vehicle Limited WarrantyWestand behind all of our vehicles and strongly abide by all laws and regulations
in conjunction withsameThis vehicle was thoroughly inspected prior to the sale, in a fully functional, safe state andpresented for purchase to *** *** for which she accepted.Although it was not a covered item under the NYS Limited Warranty, when om company was notifiedafter the sale, that Miss ***'s passenger door lock was not functioning properly, our managementteam took action, and assisted Miss *** in facilitating the repair at our costOur company was nevernotified of any tire(s) issues.In regards to her most recent complaint, it appears as though Miss ***'s heat, while functioning, isnot working to its intended capacityThis repair is not a warranty covered repair, so unfortunately ourcompany cannot cover the cost of sameMiss *** was offered multiple used vehicle warranty optionsat the time she purchased the vehicle which may have assisted in covering her repair, however shedeclined such offers.Sincerely, Justin R***
To Whom It May Concern, In regards to the aforementioned complaint: Mr*** left a $deposit on a used diesel truck with an agreement to purchaseThis truck was taken out of stock (disabling the ability to sell to otherconsumers seeking same), was professionally detailed, fully
inspected and prepared for the customers completed transactionWell over a month passed (while our company also accrued additional floorplan costs) before Mr*** backed out of the deal due to financial restraint. Our companies cost Incurred by the failed transaction was far greater than the $deposit garnished by Mr***While his circumstances were unfortunate our customers are made aware of our companies policy in regard to vehicle deposits. Sincerely, *** ** ***
This letter is in response to complaint E)# [redacted] by [redacted]. The Consumer was asked on numerous occasions to produce a promissory note in regards to the missing key fob. We are a used car dealership and often do not receive all of the keys or key fobs that come with a vehicle. If this...
vehicle was missing the key fob and we made an agreement to supply this, we would have supplied the consumer with a "we owe slip" indicating that we had an agreement to provide this as part of the deal. We stand by our vehicles and business practices here at Mackey Automotive. Our records indicate that no such note was given to the consumer and if the consumer can provide this to us we will gladly supply the requested key fob. Thank you for your attention in this matter. Sincerely, J. Mackey Owner/ Principle Mackey Automotive LLC.
To Whom It May Concern, In regards to the aforementioned complaint: Mr. [redacted] left a $400.00 deposit on a used diesel truck with an agreement to purchase. This truck was taken out of stock (disabling the ability to sell to otherconsumers seeking same), was professionally detailed, fully inspected and prepared for the customers completed transaction. Well over a month passed (while our company also accrued additional floorplan costs) before Mr. [redacted] backed out of the deal due to financial restraint. Our companies cost incurred by the failed transaction was far greater than the $400.00 deposit garnished by Mr. [redacted]. While his circumstances were unfortunate our customers are made aware of our companies policy in regard to vehicle deposits. Sincerely, Justin R. W[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards, [redacted]
all im gonna say is this business is ridiculous. I have emails, voice recordings. to prove what im saying is true! they refused my warranty service and new tires they were supposed to put on before I bought the vehicle because ..quote" I gave them a bad review on google " due to their negligence to return a email or phone call I made it a point to ask them in the emails about repairs that were needed only to be ignored conveniently right up to a week before my warranty ended. it took me to drive up to the businesses to get a response... what I need is a lawyer...im making arrangements to get legal counsel. the olny way this will be resolved.
To Whom it May Concern,I am in receipt of the complaint filed by consumer [redacted], in connection with theabove mentioned ID number. I have reviewed the complaint and appreciate your assistance withthe herein dispute.It is my understanding that [redacted] is requesting a rear sliding window...
motor andspool assembly. Per New York State Dealer Used Passenger Vehicle Limited Warranty, a rearsliding window assembly is not a covered item and/or an obligation of the Dealer.Sincerely,[redacted]Mackey Automotive LLCp.1
In regards to the aforementioned complaint: As with all consumers who purchase a used vehicle from our company, we truly value [redacted]'s business. We sincerely apologize for any inconvenience this company's oversight may have caused him. We stand behind all of our vehicles and strongly abide...
by all laws and regulations in conjunction with same. Therefore, in response to Mr. [redacted] and his complaint our company quickly reimbursed the customerfor his costs in connection with the issue brought forth by his complaint. Sincerely, [redacted] R. White Mackey Automotive LLC
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards, [redacted] the sale of this truck was contigent on my paying off my other car after two weeks I called and told them this would not be happening as for work on the truck its pure horse pucky they did nothing to it this place is a shame I want the $400.00 back nothing more I have also filed a formal complaint with the nysag's office this place needs to be put out of business for ripping customers off.
The sale of this truck was contingent on my getting my car loan paid off this did not happen and they were told this I was told I would get my money back then they decided to keep it instead all I want is what's right my $400 dollar back and this can end
In regards to the aforementioned complaint: As with all consumers who purchase a used vehicle fromour company, we truly value [redacted]'s business. Mr. [redacted] however left a $400.00 deposit ona used 2002 truck with the intent to purchase while requesting that extra work be performed to...
thetruck outside of what is required by law governing retail automotive sales. This work was performed andfound to be unsatisfactory to the customer. In further attempts to appease Mr. [redacted] we offered toagain make additional repairs to meet his requirements, however these attempts were refused.This truck was taken out of stock (disabling the ability to sell to other consumers seeking same) andnearly one thousand dollars was spent on extraordinary expenses specified by Mr. [redacted] in our attemptto meet his needs.This vehicle was thoroughly inspected prior to the sale, in a fully functional, safe state and prepared fordelivery to Mr. [redacted] C. [redacted] before the customer's refusal of same. Therefor the consumersdisputed amount was withheld (within our legal rights) to minimalize the financial loss of the consumerscancelled transaction.Sincerely,[redacted]
To Whom it May Concern,I am in receipt of the complaint filed by consumer [redacted] , in connection with theabove mentioned ID numberI have reviewed the complaint and appreciate your assistance withthe herein dispute.It is my understanding that [redacted] is requesting a rear sliding window motor andspool assemblyPer New York State Dealer Used Passenger Vehicle Limited Warranty, a rearsliding window assembly is not a covered item and/or an obligation of the Dealer.Sincerely, [redacted] ***Mackey Automotive LLCp
In regards to the aforementioned complaint: As with all consumers who purchase a used vehicle fromour company, we truly value [redacted] ***'s businessMr [redacted] however left a $deposit ona used truck with the intent to purchase while requesting that extra work be performed to thetruck outside of what is required by law governing retail automotive salesThis work was performed andfound to be unsatisfactory to the customerIn further attempts to appease Mr [redacted] we offered toagain make additional repairs to meet his requirements, however these attempts were refused.This truck was taken out of stock (disabling the ability to sell to other consumers seeking same) andnearly one thousand dollars was spent on extraordinary expenses specified by Mr [redacted] in our attemptto meet his needs.This vehicle was thoroughly inspected prior to the sale, in a fully functional, safe state and prepared fordelivery to Mr [redacted] C [redacted] before the customer's refusal of sameTherefor the consumersdisputed amount was withheld (within our legal rights) to minimalize the financial loss of the consumerscancelled transaction.Sincerely, [redacted] ***
In regards to the aforementioned complaint: As with all consumers who purchase a used vehicle from our company, we truly value [redacted] 's businessWe sincerely apologize for any inconvenience this company's oversight may have caused himWe stand behind all of our vehicles and strongly abide by all laws and regulations in conjunction with same Therefore, in response to Mr [redacted] and his complaint our company quickly reimbursed the customerfor his costs in connection with the issue brought forth by his complaintSincerely, [redacted] RWhite Mackey Automotive LLC
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] the sale of this truck was contigent on my paying off my other car after two weeks I called and told them this would not be happening as for work on the truck its pure horse pucky they did nothing to it this place is a shame I want the $back nothing more I have also filed a formal complaint with the nysag's office this place needs to be put out of business for ripping customers off
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] all im gonna say is this business is ridiculous. I have emails, voice recordings. to prove what im saying is true! they refused my warranty service and new tires they were supposed to put on before I bought the vehicle because ..quote" I gave them a bad review on google " due to their negligence to return a email or phone call I made it a point to ask them in the emails about repairs that were needed only to be ignored conveniently right up to a week before my warranty ended. it took me to drive up to the businesses to get a response... what I need is a lawyer...im making arrangements to get legal counsel. the olny way this will be resolved.
In regards to the aforementioned complaint: As with all consumers who purchase a used vehicle from our company, we truly value Shawn MMurray's businessIn no way have we refused to service covered items and/or necessary repairs under New York State Dealer Used Passenger Vehicle Limited Warranty
We stand behind all of our vehicles and strongly abide by all laws and regulations in conjunction with same. This vehicle was thoroughly inspected prior to the sale, In a fully functional, safe state and presented for purchase to Mr*** for which he acceptedTherefor the consumer's complaints while unfortunate are unfounded until the consumer can provide information showing otherwiseIf such information brought forward is to show an accidental negligence on behalf of our company we will swiftly take action to remedy such errorSincerely, Justin RW***
To Whom It May Concern,Our company truly values *** ***'s business.ln no way have we refused to service covered itemsand/or necessary repairs under New York State Dealer Used Passenger Vehicle Limited WarrantyWestand behind all of our vehicles and strongly abide by all laws and regulations
in conjunction withsameThis vehicle was thoroughly inspected prior to the sale, in a fully functional, safe state andpresented for purchase to *** *** for which she accepted.Although it was not a covered item under the NYS Limited Warranty, when om company was notifiedafter the sale, that Miss ***'s passenger door lock was not functioning properly, our managementteam took action, and assisted Miss *** in facilitating the repair at our costOur company was nevernotified of any tire(s) issues.In regards to her most recent complaint, it appears as though Miss ***'s heat, while functioning, isnot working to its intended capacityThis repair is not a warranty covered repair, so unfortunately ourcompany cannot cover the cost of sameMiss *** was offered multiple used vehicle warranty optionsat the time she purchased the vehicle which may have assisted in covering her repair, however shedeclined such offers.Sincerely, Justin R***
To Whom It May Concern, In regards to the aforementioned complaint: Mr*** left a $deposit on a used diesel truck with an agreement to purchaseThis truck was taken out of stock (disabling the ability to sell to otherconsumers seeking same), was professionally detailed, fully
inspected and prepared for the customers completed transactionWell over a month passed (while our company also accrued additional floorplan costs) before Mr*** backed out of the deal due to financial restraint. Our companies cost Incurred by the failed transaction was far greater than the $deposit garnished by Mr***While his circumstances were unfortunate our customers are made aware of our companies policy in regard to vehicle deposits. Sincerely, *** ** ***
This letter is in response to complaint E)# [redacted] by [redacted]. The Consumer was asked on numerous occasions to produce a promissory note in regards to the missing key fob. We are a used car dealership and often do not receive all of the keys or key fobs that come with a vehicle. If this...
vehicle was missing the key fob and we made an agreement to supply this, we would have supplied the consumer with a "we owe slip" indicating that we had an agreement to provide this as part of the deal. We stand by our vehicles and business practices here at Mackey Automotive. Our records indicate that no such note was given to the consumer and if the consumer can provide this to us we will gladly supply the requested key fob. Thank you for your attention in this matter. Sincerely, J. Mackey Owner/ Principle Mackey Automotive LLC.
To Whom It May Concern, In regards to the aforementioned complaint: Mr. [redacted] left a $400.00 deposit on a used diesel truck with an agreement to purchase. This truck was taken out of stock (disabling the ability to sell to otherconsumers seeking same), was professionally detailed, fully inspected and prepared for the customers completed transaction. Well over a month passed (while our company also accrued additional floorplan costs) before Mr. [redacted] backed out of the deal due to financial restraint. Our companies cost incurred by the failed transaction was far greater than the $400.00 deposit garnished by Mr. [redacted]. While his circumstances were unfortunate our customers are made aware of our companies policy in regard to vehicle deposits. Sincerely, Justin R. W[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards, [redacted]
all im gonna say is this business is ridiculous. I have emails, voice recordings. to prove what im saying is true! they refused my warranty service and new tires they were supposed to put on before I bought the vehicle because ..quote" I gave them a bad review on google " due to their negligence to return a email or phone call I made it a point to ask them in the emails about repairs that were needed only to be ignored conveniently right up to a week before my warranty ended. it took me to drive up to the businesses to get a response... what I need is a lawyer...im making arrangements to get legal counsel. the olny way this will be resolved.
To Whom it May Concern,I am in receipt of the complaint filed by consumer [redacted], in connection with theabove mentioned ID number. I have reviewed the complaint and appreciate your assistance withthe herein dispute.It is my understanding that [redacted] is requesting a rear sliding window...
motor andspool assembly. Per New York State Dealer Used Passenger Vehicle Limited Warranty, a rearsliding window assembly is not a covered item and/or an obligation of the Dealer.Sincerely,[redacted]Mackey Automotive LLCp.1
In regards to the aforementioned complaint: As with all consumers who purchase a used vehicle from our company, we truly value [redacted]'s business. We sincerely apologize for any inconvenience this company's oversight may have caused him. We stand behind all of our vehicles and strongly abide...
by all laws and regulations in conjunction with same. Therefore, in response to Mr. [redacted] and his complaint our company quickly reimbursed the customerfor his costs in connection with the issue brought forth by his complaint. Sincerely, [redacted] R. White Mackey Automotive LLC
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards, [redacted] the sale of this truck was contigent on my paying off my other car after two weeks I called and told them this would not be happening as for work on the truck its pure horse pucky they did nothing to it this place is a shame I want the $400.00 back nothing more I have also filed a formal complaint with the nysag's office this place needs to be put out of business for ripping customers off.
The sale of this truck was contingent on my getting my car loan paid off this did not happen and they were told this I was told I would get my money back then they decided to keep it instead all I want is what's right my $400 dollar back and this can end
In regards to the aforementioned complaint: As with all consumers who purchase a used vehicle fromour company, we truly value [redacted]'s business. Mr. [redacted] however left a $400.00 deposit ona used 2002 truck with the intent to purchase while requesting that extra work be performed to...
thetruck outside of what is required by law governing retail automotive sales. This work was performed andfound to be unsatisfactory to the customer. In further attempts to appease Mr. [redacted] we offered toagain make additional repairs to meet his requirements, however these attempts were refused.This truck was taken out of stock (disabling the ability to sell to other consumers seeking same) andnearly one thousand dollars was spent on extraordinary expenses specified by Mr. [redacted] in our attemptto meet his needs.This vehicle was thoroughly inspected prior to the sale, in a fully functional, safe state and prepared fordelivery to Mr. [redacted] C. [redacted] before the customer's refusal of same. Therefor the consumersdisputed amount was withheld (within our legal rights) to minimalize the financial loss of the consumerscancelled transaction.Sincerely,[redacted]