Mackinac Coast

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have already purchased new sunglasses (exact replicas in fact) since our last email exchangeI have no need for replacement sunglasses and would only like to be refunded the $I wish you would have contacted me before sending the sunglasses outI can send them back to you once I receive them if you'd like Regards, [redacted]

I have attached two files as requested by Cheyenne Plutchak A copy of the warranty I hand out to customers and the email correspondence between *** and myself, *** After emails were exchanged, this person came to the Revdex.com with her tale of woe I have went the extra mile to satisfy this customer as we always do We cherish our relationship with our customers and have been rewarded in the past with exuberant thank-yous when we resolve problems In this case, I have stepped away from our printed warranty, at no cost to her, sending her a new pair of glasses, a lanyard, a micro-fiber bag, and a visor clip I paid the shipping as well I can think of nothing else I am willing to do to make this person satisfied I have done what I can and I consider this case closed as far as I am concerned.Thank you for your involvement If you have any questions after reading the attachments, please email me or call me at *** *** ***.Warmly,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have already purchased new sunglasses (exact replicas in fact) since our last email exchange. I have no need for replacement sunglasses and would only like to be refunded the $22. I wish you would have contacted me before sending the sunglasses out. I can send them back to you once I receive them if you'd like.
Regards,
[redacted]

I hope this response serves as an apology to my customer and also a clarification to the Revdex.com. I am NOT warranting sunglasses for a "mere 60 cents off regular price". That would be preposterous, nonsensical, and plain bizarre business practices. After reviewing our email exchanges, I realized that...

offering shipping and handling in addition to the warranty discount would have been a far better starting point in this situation. In consideration of this hindsight, I have provided a workable solution. I have sent a package via [redacted] Priority Mail to my customer which includes a new pair of [redacted] sunglasses (which I THANKFULLY had found while unpacking this weekend), a microfiber pouch for cleaning the sunglasses and for storage, a sunglass lanyard, and a visor clip for additional storage. It is my hope that these additional items will aid my customer in taking care of her new sunglasses.The warranty I provide with certain styles of sunglasses is normally appreciated by my loyal customers, hence the name Loyalty Discount. When shipping and handling is involved with my lower priced sunglasses, the Loyalty Discount does appear to be not such a great deal.I offer my apologies to you, Rom, for not understanding this beforehand. This situation could have been avoided before resorting to petty insults and defensiveness.  Here is the tracking number: [redacted]If further communication on this subject is merited, I can provide all our emails and pictures of the warranty information. In all honesty, the Loyalty Discount has truly become an in-house discount over the years.Also, I am using a smartphone to respond, so please forgive any grammatical errors and typos.Warmly,[redacted]

I have attached two files as requested by Cheyenne Plutchak.  A copy of the warranty I hand out to customers and the email correspondence between [redacted] and myself, [redacted].  After 14 emails were exchanged, this person came to the Revdex.com with her tale of woe.  I have went the extra mile to satisfy this customer as we always do.  We cherish our relationship with our customers and have been rewarded in the past with exuberant thank-yous when we resolve problems.  In this case, I have stepped away from our printed warranty, at no cost to her, sending her a new pair of glasses, a lanyard, a micro-fiber bag, and a visor clip.  I paid the shipping as well.  I can think of nothing else I am willing to do to make this person satisfied.  I have done what I can and I consider this case closed as far as I am concerned.Thank you for your involvement.  If you have any questions after reading the attachments, please email me or call me at [redacted].Warmly,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have already purchased new sunglasses (exact replicas in fact) since our last email exchange. I have no need for replacement sunglasses and would only like to be refunded the $22. I wish you would have contacted me before sending the sunglasses out. I can send them back to you once I receive them if you'd like.

Regards,

I hope this response serves as an apology to my customer and also a clarification to the Revdex.com. I am NOT warranting sunglasses for a "mere 60 cents off regular price". That would be preposterous, nonsensical, and plain bizarre business practices. After reviewing our email exchanges, I realized that...

offering shipping and handling in addition to the warranty discount would have been a far better starting point in this situation. In consideration of this hindsight, I have provided a workable solution. I have sent a package via [redacted] Priority Mail to my customer which includes a new pair of [redacted] sunglasses (which I THANKFULLY had found while unpacking this weekend), a microfiber pouch for cleaning the sunglasses and for storage, a sunglass lanyard, and a visor clip for additional storage. It is my hope that these additional items will aid my customer in taking care of her new sunglasses.The warranty I provide with certain styles of sunglasses is normally appreciated by my loyal customers, hence the name Loyalty Discount. When shipping and handling is involved with my lower priced sunglasses, the Loyalty Discount does appear to be not such a great deal.I offer my apologies to you, Rom, for not understanding this beforehand. This situation could have been avoided before resorting to petty insults and defensiveness.  Here is the tracking number: [redacted]If further communication on this subject is merited, I can provide all our emails and pictures of the warranty information. In all honesty, the Loyalty Discount has truly become an in-house discount over the years.Also, I am using a smartphone to respond, so please forgive any grammatical errors and typos.Warmly,[redacted]