Macky Garner Construction, Inc.

Customer Contacted us and wanted us to finish the home that her husband and herself had startedThey had had some issues with the framing inspection and electrical (I believe) and we waited awhile for them to get them cleared upThey finally did and they called us to come and do want we agreed
on in our contractWhile we were there, we were asked if we would also install the door frames and finish them outMy crew didn't get me all the info needed (which I didn't charge for the extra, I forfeited that cost), The homeowners framed this home with 2x8's not the 2x4's so all the door jam's either had to be ordered custom sizes or had to have the extenders with them and that is the extra cost I inquiredAlso there was openings that she wanted doors that they had built-out as open casings so we again at no cost framed them out and put doors thereAlso they had some old mobile home doors they had purchased they wanted us to us and we tried and so worked but the ones that didn't we bought and put in, again at no extra cost to the homeownersAlso they had some flooring thet were going to put down and wanted us to cut the bottom of the doors so that the flooring that was there the doors would open over, and we did.
When we went to do the final walk through I realized (due to the 2xstuds and the framing & yes some unsatisfactory work from my guys as well) that the sheetrock wasn't done up to my standards and the customer was unhappy, so in our final contract I did a no cost invoice for her stating that once they finished the painting we would come back and put up crown molding to cover where the sheetrock didn't met up at the top and frame out the window/wall units.
Once they got done she called and we scheduled her then one of my crew leaders (the one who did her actually job) had fallen off a roof and is out for 18+ weeks and we got her scheduled as soon as we could, she sent us pictures of stuff that wasn't even our responsibility, or on our final contractBut out of good faith we went out (I sent crews) May 7th and they did everything that was on the list and even bought basemold to put down but they haven't put the flooring down yet so they couldn't do that.
I plan on personally going out there one day next week to walk the property myself and see what is going on, but we have completed our contract and what we agreed uponI have sent the contracts and change orders and agreements

Complaint: ***
I am rejecting this response because: Many of the details given in the response are incorrectThere were no issues with the framing or electrical inspectionWe were waiting on some other work to be completed before *** could startThe door installations were included in the original contractWe paid for installation of doors when there were only doors to be installedThe framing of the home was done with 2x6's not 2x8'sThere were doors that required extenders due to the 2xconstruction of the wallWe bought all of the doors that needed to be installed before *** started the jobThe doors were not old mobile home doorsthey were all new doors with framesThey installed the wrong door in the laundry roomIt was not wide enough to fit a washer/dryer throughI asked that they replace that door with a inch doorThe photos that I made were of the gaps in the sheetrock and door facings that were not installed properlyThere were no shims in one door facing which made it impossible to install the door knobsThe photos were all of sheetrock and door facings that were inproperly installedThe sheetrock and door installtions were in the original contractWe did pay in full for the work in the contractWe did not ask them to do any work that was not in the contractNo crew members called or came to work on May They were scheduled to come on May at 3pmThey called and said they couldn't come that day, but said they would be there on May They came for to hours and installed some moulding in the hall bathroom where it was not neededThe floors were finished at this time and had nothing to do with the work that needed to be doneThey have not completed the work they agreed to doThey are scheduled to come on May at am
Regards,
*** ***

I am sorry for the confusion on the 2x8's and 2x6's and yes we did correct the 9 doors to 7. We are scheduled to come out and fix everything and the owner will be there to ensure it is done. There was a change order for the doors, the laundry room was a different door and was discussed and brought to the homeowners attention before installing them because it was a arch and the others were panels. MGC does not want to go back and forth, we want to make all of our customer happy and stand behind our work. We will be there to correct and fix the items that we are responsible for on the scheduled Saturday.

Customer Contacted us and wanted us to finish the home that her husband and herself had started. They had had some issues with the framing inspection and electrical (I believe) and we waited awhile for them to get them cleared up. They finally did and they called us to come and do want we agreed on...

in our contract. While we were there, we were asked if we would also install the door frames and finish them out. My crew didn't get me all the info needed (which I didn't charge for the extra, I forfeited that cost), The homeowners framed this home with 2x8's not the normal 2x4's so all the door jam's either had to be ordered custom sizes or had to have the extenders with them and that is the extra cost I inquired. Also there was 2 openings that she wanted doors that they had built-out as open casings so we again at no cost framed them out and put doors there. Also they had some old mobile home doors they had purchased they wanted us to us and we tried and so worked but the ones that didn't we bought and put in, again at no extra cost to the homeowners. Also they had some flooring thet were going to put down and wanted us to cut the bottom of the doors so that the flooring that was there the doors would open over, and we did.  When we went to do the final walk through I realized (due to the 2x8 studs and the framing & yes some unsatisfactory work from my guys as well) that the sheetrock wasn't done up to my standards and the customer was unhappy, so in our final contract I did a no cost invoice for her stating that once they finished the painting we would come back and put up crown molding to cover where the sheetrock didn't met up at the top and frame out the window/wall units.  Once they got done she called and we scheduled her then one of my crew leaders (the one who did her actually job) had fallen off a roof and is out for 18+ weeks and we got her scheduled as soon as we could, she sent us pictures of stuff that wasn't even our responsibility, or on our final contract. But out of good faith we went out (I sent 2 crews) May 7th and they did everything that was on the list and even bought basemold to put down but they haven't put the flooring down yet so they couldn't do that.  I plan on personally going out there one day next week to walk the property myself and see what is going on, but we have completed our contract and what we agreed upon. I have sent the contracts and change orders and agreements.