Complaint: [redacted] I am rejecting this response because:We paid for a direct flight back to StLouis and never received one We were taken through Miami which was not what we paid for I feel Apple should have made other arrangements to fly us out the next day! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me If you could please verify the last digits of the CC you have on file, it would be greatly appreciatedThank you very much for your response and resolution Sincerely, [redacted]
Complaint: I am rejecting this response because:Please see attached original complaint to Apple Vacations as well as my response to this Revdex.com ComplaintI am standing by my original complaintWe were not given the accommodations we had paid forTheir resolution is unacceptable Sincerely, Kathleen ***
We are sorry to learn of Ms [redacted] disappointment with her vacation Our Customer Care department is working to investigate Ms [redacted] concerns and will be responding directly to herPlease allow me to highlight that we neither own nor operate the independent suppliers with whom we contract for servicesWe do not accept and expressly disclaim liability for their actions or omissionsWe appreciate Ms [redacted] pateicne as we attempt to work on her behalf to attempt to resolve her concerns and will respond directly to her once our investigation is complete
May 4, Attn: Revdex.com of Chicago and Northern Illinois, Inc [redacted] Chicago, IL Re: Complaint Case : [redacted] Thank you for your interest in the above complaint We appreciate you forwarding a copy of Ms [redacted] complaint to our attention and your patience as we pursued this matter on her behalfThe resort staff tries to offer a variety of quality excursions at reasonable rates Unfortunately, while we monitor these excursions for quality and value, we cannot control the content of the product provided by independent suppliers We do recognize that everyone has differing viewpoints and expectations regarding excursions We do value Ms [redacted] concerns and have forwarded a copy of your correspondence to the Jamaica Resort Representative Management office for reassessment and considerationWe are in receipt of a response from the Representative Manager in which they have indicated that they shared Ms [redacted] concerns with the supplier for the Ultimate Thrill ExcursionIn cooperation with the supplier we have arranged for a refund in the amount of $total to Ms [redacted] credit card on fileThis refund will be processed within the next 3-business daysWe appreciate your interest in this dispute Please do not hesitate to contact us if you have any questions in this matter
November 30, Attn: Revdex.com of Chicago and Northern Illinois, Inc [redacted] Chicago, IL Re: Revdex.com Case # [redacted] Thank you for your interest in the above complaint We appreciate you forwarding a copy of Ms [redacted] ’s complaint to our attention and your patience as we pursued this matter on her behalf We were sorry to learn of her disappointment regarding her May Square Deal vacation to the Riviera MayaWe regret that it did not completely live up to her expectations Please understand that Square Deals are discounted air and hotel packages, which Apple offers from time to time in order to utilize last minute air and hotel availabilityThe client chooses the departure date, destination and hotel Apple ratingApple will inform clients or their travel agent of their hotel just prior to departureBecause of the nature of Square Deals, no special requests may be made including a preferred hotel, location bedding or room typeAs indicated in Ms [redacted] correspondence, they were assigned to the Luxury [redacted] Sian Kaan We have noted that Ms [redacted] was displeased with various aspects of her stay at the adults only Luxury [redacted] Sian KaanWe can assure you that these types of comments are not reflective of those we usually receive regarding this hotelWhile we empathize with their disappointment, in fact, based on the results of our Vacation Satisfaction Questionnaires for the same travel period, the majority of our clients find that this hotel property has merited the Golden Apple Adults Only rating which it has receivedUpon receipt of the hotel comments in Ms [redacted] letter, we forwarded it to the management of the hotelWe are confident that the hotel management appreciates client feedback so that they can take corrective action where neededLike all service industries they are constantly working to improve the services provided to guests Please understand that the price of a vacation package is based on actual costs involved; i.eall inclusuive hotel accommodations, hotel taxes and gratuities, roundtrip transfers etcAs all components of your Ms [redacted] package were fully utilized, we are unable to offer any reimbursement as requested We appreciate your interest in this dispute Please do not hesitate to contact us if you have any questions in this matter Sincerely, [redacted] Apple Vacations
October 19, 2016Attn: Revdex.com of Chicago and Northern Illinois, Inc [redacted] Chicago, IL Re: Revdex.com Complaint [redacted] / Booking [redacted] / Chase Thank you for your interest in the above complaint We appreciate you forwarding a copy of Ms [redacted] complaint to our attention and your patience as we pursued this matter on her behalfWe hope that they enjoy their upcoming vacation to Cancun Please note that we do offer and recommend the AVOK Best Price Guarantee, if we subsequently offer the same exact vacation that your clients booked for a lower price, the client can claim the savings prior to their travel date Please note that promo codes do have restrictions for the 72hourpromotion it must be booked October 18-20, and must be utilized at the time of bookingMs [redacted] reservation was booked on September 11, for travel December 29th, thru January 4th, As a gesture of goodwill and a onetime exception, we have applied a refund in the amount of $total to their credit card on filePlease note that this refund will be processed within 3-business days We appreciate your interest in this dispute Please do not hesitate to contact us if you have any questions in this matter Sincerely, [redacted] Apple Vacations
May 12, Attn: Revdex.com of Chicago and Northern Illinois, Inc [redacted] Chicago, IL Re: Revdex.com Case # [redacted] - Apple Vacations# [redacted] Thank you for your interest in the above complaint We appreciate you forwarding a copy of Ms [redacted] complaint to our attention and your patience as we pursued this matter on her behalfOur records indicate that we have already been in contact with Ms [redacted] traveling companion regarding their concernsTheir concerns have been forwarded to the Jamaica Resort Representative Management office for reassessment and considerationWe are in receipt of a response from the Representative Manager in which they have indicated that they shared the concerns with the supplier for the Ultimate Thrill ExcursionIn cooperation with the supplier we have arranged for a refund in the amount of $total to Ms [redacted] credit card on fileThis refund will be processed within the next 3-business daysAdditionally, we were sorry to learn of Ms [redacted] disappointment with aspects of their stay at the [redacted] Hall BeachWe do value their feedback and have forwarded her comments to the Management of the [redacted] Hall BeachWe can assure you that they appreciate their comments and will take corrective action as neededHowever, we are unable to honor Ms [redacted] request for additional reimbursementWe appreciate your interest in this dispute Please do not hesitate to contact us if you have any questions in this matterSincerely, [redacted] Apple Vacations
March 30, Attn:Revdex.com of Chicago and Northern Illinois, Inc [redacted] Re: Complaint Case # [redacted] Apple Vacations # [redacted] Thank you for your interest in the above complaint We appreciate you forwarding a copy of Mr [redacted] complaint to our attention and your patience as we pursued this matter on his behalf Our records indicate that Mr [redacted] has been in contact with our Customer Care departmentThey reviewed his comments and responded directly to himWe have enclosed a copy of the March 2, correspondence that was sent directly to Mr [redacted] Additionally, we have checked with the management of the [redacted] to verify the room category that they were assigned to during their stayThe hotel confirms that the clients received the correct room category which was Junior Suite SuperiorThey have apologized for any disappointment that our mutual clients experienced We regret that we are unable to honor Mr [redacted] request for reimbursementWe hope that he will understand our position and accept the previously issued vacation certificates in the spirit in which they intended Sincerely, [redacted] Apple Vacations Enclosure March 2, [redacted] RE: [redacted] & [redacted] Dear Mr [redacted] Thank you for contacting Apple Vacations Apple Vacations was so sorry to learn of the flight delays and cancellation with [redacted] AirlinesPlease accept our most sincere apology as we regret the inconvenience that Ms [redacted] and you experiencedWe understand this was a disappointing way for your trip to Punta Cana to beginUnfortunately, flight delays are an inescapable part of air transportation despite the airlines’ best efforts to avoid them Aside from safety itself, we realize that nothing is more important to our passengers than maintaining a scheduleApple Vacations recognizes that waiting is never pleasantPlease be assured that Apple Vacations and the airlines do everything possible to advise of any changes in flight times and hope that you understand that the primary concern was to provide safe transportationWe also regret the lack of communication from the [redacted] representative, compared to your past experiences meeting with the representative to discuss tours and departure informationAs a gesture of our concern, we have enclosed vacation certificates in the total amount of $($per person)While the certificates must be applied to a new booking prior to expiration, actual travel may take place after the expiration date, which is noted on the certificatesThe original vacation certificates need to be submitted to our Accounting Department, by the expiration date, to apply toward final payment when you make the new travel arrangementsThe credit will then be applied to the new record Apple Vacations hopes to have more opportunities to serve you in the futureThank you again for sharing your feedback At your service! [redacted] Senior Customer Care Specialist Apple Vacations [redacted] enclosure
October 13, Attn: Revdex.com of Chicago and Northern Illinois, Inc [redacted] Re: Revdex.com Complaint # [redacted] Booking # [redacted] Thank you for your interest in the above complaint We appreciate you forwarding a copy of Ms [redacted] complaint to our attention and your patience as we pursued this matter on her behalf We were sorry to learn of Ms [redacted] disappointment with aspects of her stay in JamaicaWe have noted her comments regarding the issue at check in and have addressed this with hotel managementThe hotel apologized for the inconvenience they did indicate that their room was upgraded and the charges were waived The resort staff tries to offer a variety of quality excursions at reasonable rates Unfortunately, while we monitor these excursions for quality and value, we cannot control the content of the product provided by independent suppliers We do recognize that everyone has differing viewpoints and expectations regarding excursions We do value their concerns and have forwarded a copy of your correspondence to the Senior Resort Representative for reassessmentWe are in receipt of a response from the management team regarding Ms [redacted] and her traveling companions disappointment with their purchased Ultimate Thrill Seeker Tour which includes a rum tasting experience and not an actual visit to the Rum Factory as what clients' had thoughtDue to the misunderstanding they were refunded $pp which was accepted and signed for by Ms [redacted] ***While our records indicate Ms [redacted] signed and accepted this partial refund for their disappointment, As a gesture of goodwill, we have refunded additional $per person to their original forms of payment on fileThe refunds will be processed within the next three to five business days We appreciate your interest in this dispute Please do not hesitate to contact us if you have any questions in this matter Sincerely, [redacted] Apple Vacations
Our records indicate that your travel agent contacted our office on April 21th to cancel your portion of the reservationYour cancellation incurred a non-refundable cancellation fee in the amount of $and your traveling companions price increased to $Your travel agent was informed that the price increase would be taken from the refund unless she made additional paymentUnfortunately, we did not receive additional payment so the refund minus the price increase for your traveling companion was processed in the amount of $to your credit card on fileWe are unable to honor your request for any additional refund
Complaint: [redacted] I am rejecting this response because: It is a nation wide travel warningI have tree kids and will not put my life in jeopardyFor them to tell me the family of the young girl who died is "just looking for someone to blame" shows me that they are a heartless company who does not stand by there Moro of "having the customers best interest" in mindRegardless of their decision I will make sure I never use them again and let everyone know what type of company they are Sincerely, [redacted]
Thank you for contacting us regarding Mr [redacted] complaint We were sorry to learn that he was disappointed with the service that he experienced when requesting to change his hotelPlease understand that as stated in our Fair Trade Contract, Apple Vacations neither owns nor operates any of the hotels within our program and there are applicable change fees involved with these requestsOur records indicate that he has been in contact with our reservations department and was assisted with a hotel champagne to [redacted] ***.We hope that his family enjoys their upcoming vacation to Puerto Vallarta
Complaint: [redacted] I am rejecting this response because:This is not the information that was relayed to me via telephone or via text conversationPhone calls should be recoded so the company should pull up the conversationI also have a copy of the text message wher I have stating that I was told my cancellation would only cost me and no convestion ever took place of me havingg to pay for a roommateIf an addition person didn't pay, why wasn't that persons credit card charged as their card was on file I was told by the party who booked this trip that they were just going to waive the fee for the girl in my room This was never discussed with me at allI was told that I was getting my refund and that it was accounting and it should take another 2-business days and then again it was Ana accounting error Sincerely, [redacted] ***
Thank you for contacting us regarding the above mentioned clients vacationour records indicate that Ms [redacted] has contacted our customer care department and we have responded directly to herWe have enclosed a copy of our correspondence
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
April 6, Attn: Revdex.com of Chicago and Northern Illinois, IncNWabash, Suite Chicago, IL Re: Complaint Case # [redacted] Apple Vacations # [redacted] Thank you for your continued interest in the above complaint We appreciate you forwarding a copy of Mr [redacted] complaint to our attention and your patience as we pursued this matter on his behalf We appreciate Mr [redacted] making us aware of his concerns regarding the local representative service We can assure you,, that these are not comments we frequently receive regarding this service We do appreciate your concerns and have forwarded your comments on to the Resort Representative Manager for review and corrective action as needed In regards to Mr [redacted] comments regarding the transfers, please note that we have contacted the transfer representatives, according to their records their desk at the Punta Cana was fully staffed and other clients arriving on the same flight were all met and provided with transfers [redacted] were listed as no showsAs the clients did not contact the representatives at the airport, they did receive their invite to the reps briefing, however the Leisure rep at the hotel, [redacted] confirms that he also adds an invite for all of his clients to the hotel information that is given to his clients when they check in to the hotelAdditionally, the representative is at the hotel during their scheduled desk hours and there is always an [redacted] binder at the Reps deskThe binder contains details such as telephone numbers for local representative office, emergency phone number, the representatives’ scheduled desk hours, tails of pick up times for departure flights, and other details about the Dominican Republic We regret that we are unable to honor Mr [redacted] ’ request for reimbursementWe hope that he will understand our position and accept the previously issued vacation certificates in the spirit in which they intended Sincerely, [redacted] Apple Vacations
Apple Vacations neither owns nor operates the independent travel agents that our clients chose to do business withThe clients will need to contact their travel agent directly to resolve their concernsPlease note that [redacted] vouchers are only valid for year from the date they are issuedOur records indicate that [redacted] Vouchers were issued issued on july for their cancellation in the amount of per personThe agency applied them towards a booking for travel in but the clients cancelled that reservation as well,the [redacted] vouchers do not have any value
We are sorry to learn of Ms [redacted] disappointment with an excursion she booked during her recent vacation to JamaicaUnfortunately, we are unable to locate her Apple Vacation booking number with the information she providedIf she booked her vacation to Jamaica with Apple Vacations, she can email [redacted] with her booking number and one of our representatives will be happy to research her concerns on her behalf
Complaint: [redacted] I am rejecting this response because:There was a refund given for (3) of the (6) people that participated in this excursionWhile I do appreciate and am partially content with knowing half of the money was given back, the other half was notThe other excursion participants names and CC information I am able to give if Apple Vacations does not have them on fileThey should be attached to the [redacted] ReservationWe had roomsPlease advise if I need to provide this information Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:We paid for a direct flight back to StLouis and never received one We were taken through Miami which was not what we paid for I feel Apple should have made other arrangements to fly us out the next day! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me If you could please verify the last digits of the CC you have on file, it would be greatly appreciatedThank you very much for your response and resolution Sincerely, [redacted]
Complaint: I am rejecting this response because:Please see attached original complaint to Apple Vacations as well as my response to this Revdex.com ComplaintI am standing by my original complaintWe were not given the accommodations we had paid forTheir resolution is unacceptable Sincerely, Kathleen ***
We are sorry to learn of Ms [redacted] disappointment with her vacation Our Customer Care department is working to investigate Ms [redacted] concerns and will be responding directly to herPlease allow me to highlight that we neither own nor operate the independent suppliers with whom we contract for servicesWe do not accept and expressly disclaim liability for their actions or omissionsWe appreciate Ms [redacted] pateicne as we attempt to work on her behalf to attempt to resolve her concerns and will respond directly to her once our investigation is complete
May 4, Attn: Revdex.com of Chicago and Northern Illinois, Inc [redacted] Chicago, IL Re: Complaint Case : [redacted] Thank you for your interest in the above complaint We appreciate you forwarding a copy of Ms [redacted] complaint to our attention and your patience as we pursued this matter on her behalfThe resort staff tries to offer a variety of quality excursions at reasonable rates Unfortunately, while we monitor these excursions for quality and value, we cannot control the content of the product provided by independent suppliers We do recognize that everyone has differing viewpoints and expectations regarding excursions We do value Ms [redacted] concerns and have forwarded a copy of your correspondence to the Jamaica Resort Representative Management office for reassessment and considerationWe are in receipt of a response from the Representative Manager in which they have indicated that they shared Ms [redacted] concerns with the supplier for the Ultimate Thrill ExcursionIn cooperation with the supplier we have arranged for a refund in the amount of $total to Ms [redacted] credit card on fileThis refund will be processed within the next 3-business daysWe appreciate your interest in this dispute Please do not hesitate to contact us if you have any questions in this matter
November 30, Attn: Revdex.com of Chicago and Northern Illinois, Inc [redacted] Chicago, IL Re: Revdex.com Case # [redacted] Thank you for your interest in the above complaint We appreciate you forwarding a copy of Ms [redacted] ’s complaint to our attention and your patience as we pursued this matter on her behalf We were sorry to learn of her disappointment regarding her May Square Deal vacation to the Riviera MayaWe regret that it did not completely live up to her expectations Please understand that Square Deals are discounted air and hotel packages, which Apple offers from time to time in order to utilize last minute air and hotel availabilityThe client chooses the departure date, destination and hotel Apple ratingApple will inform clients or their travel agent of their hotel just prior to departureBecause of the nature of Square Deals, no special requests may be made including a preferred hotel, location bedding or room typeAs indicated in Ms [redacted] correspondence, they were assigned to the Luxury [redacted] Sian Kaan We have noted that Ms [redacted] was displeased with various aspects of her stay at the adults only Luxury [redacted] Sian KaanWe can assure you that these types of comments are not reflective of those we usually receive regarding this hotelWhile we empathize with their disappointment, in fact, based on the results of our Vacation Satisfaction Questionnaires for the same travel period, the majority of our clients find that this hotel property has merited the Golden Apple Adults Only rating which it has receivedUpon receipt of the hotel comments in Ms [redacted] letter, we forwarded it to the management of the hotelWe are confident that the hotel management appreciates client feedback so that they can take corrective action where neededLike all service industries they are constantly working to improve the services provided to guests Please understand that the price of a vacation package is based on actual costs involved; i.eall inclusuive hotel accommodations, hotel taxes and gratuities, roundtrip transfers etcAs all components of your Ms [redacted] package were fully utilized, we are unable to offer any reimbursement as requested We appreciate your interest in this dispute Please do not hesitate to contact us if you have any questions in this matter Sincerely, [redacted] Apple Vacations
October 19, 2016Attn: Revdex.com of Chicago and Northern Illinois, Inc [redacted] Chicago, IL Re: Revdex.com Complaint [redacted] / Booking [redacted] / Chase Thank you for your interest in the above complaint We appreciate you forwarding a copy of Ms [redacted] complaint to our attention and your patience as we pursued this matter on her behalfWe hope that they enjoy their upcoming vacation to Cancun Please note that we do offer and recommend the AVOK Best Price Guarantee, if we subsequently offer the same exact vacation that your clients booked for a lower price, the client can claim the savings prior to their travel date Please note that promo codes do have restrictions for the 72hourpromotion it must be booked October 18-20, and must be utilized at the time of bookingMs [redacted] reservation was booked on September 11, for travel December 29th, thru January 4th, As a gesture of goodwill and a onetime exception, we have applied a refund in the amount of $total to their credit card on filePlease note that this refund will be processed within 3-business days We appreciate your interest in this dispute Please do not hesitate to contact us if you have any questions in this matter Sincerely, [redacted] Apple Vacations
May 12, Attn: Revdex.com of Chicago and Northern Illinois, Inc [redacted] Chicago, IL Re: Revdex.com Case # [redacted] - Apple Vacations# [redacted] Thank you for your interest in the above complaint We appreciate you forwarding a copy of Ms [redacted] complaint to our attention and your patience as we pursued this matter on her behalfOur records indicate that we have already been in contact with Ms [redacted] traveling companion regarding their concernsTheir concerns have been forwarded to the Jamaica Resort Representative Management office for reassessment and considerationWe are in receipt of a response from the Representative Manager in which they have indicated that they shared the concerns with the supplier for the Ultimate Thrill ExcursionIn cooperation with the supplier we have arranged for a refund in the amount of $total to Ms [redacted] credit card on fileThis refund will be processed within the next 3-business daysAdditionally, we were sorry to learn of Ms [redacted] disappointment with aspects of their stay at the [redacted] Hall BeachWe do value their feedback and have forwarded her comments to the Management of the [redacted] Hall BeachWe can assure you that they appreciate their comments and will take corrective action as neededHowever, we are unable to honor Ms [redacted] request for additional reimbursementWe appreciate your interest in this dispute Please do not hesitate to contact us if you have any questions in this matterSincerely, [redacted] Apple Vacations
March 30, Attn:Revdex.com of Chicago and Northern Illinois, Inc [redacted] Re: Complaint Case # [redacted] Apple Vacations # [redacted] Thank you for your interest in the above complaint We appreciate you forwarding a copy of Mr [redacted] complaint to our attention and your patience as we pursued this matter on his behalf Our records indicate that Mr [redacted] has been in contact with our Customer Care departmentThey reviewed his comments and responded directly to himWe have enclosed a copy of the March 2, correspondence that was sent directly to Mr [redacted] Additionally, we have checked with the management of the [redacted] to verify the room category that they were assigned to during their stayThe hotel confirms that the clients received the correct room category which was Junior Suite SuperiorThey have apologized for any disappointment that our mutual clients experienced We regret that we are unable to honor Mr [redacted] request for reimbursementWe hope that he will understand our position and accept the previously issued vacation certificates in the spirit in which they intended Sincerely, [redacted] Apple Vacations Enclosure March 2, [redacted] RE: [redacted] & [redacted] Dear Mr [redacted] Thank you for contacting Apple Vacations Apple Vacations was so sorry to learn of the flight delays and cancellation with [redacted] AirlinesPlease accept our most sincere apology as we regret the inconvenience that Ms [redacted] and you experiencedWe understand this was a disappointing way for your trip to Punta Cana to beginUnfortunately, flight delays are an inescapable part of air transportation despite the airlines’ best efforts to avoid them Aside from safety itself, we realize that nothing is more important to our passengers than maintaining a scheduleApple Vacations recognizes that waiting is never pleasantPlease be assured that Apple Vacations and the airlines do everything possible to advise of any changes in flight times and hope that you understand that the primary concern was to provide safe transportationWe also regret the lack of communication from the [redacted] representative, compared to your past experiences meeting with the representative to discuss tours and departure informationAs a gesture of our concern, we have enclosed vacation certificates in the total amount of $($per person)While the certificates must be applied to a new booking prior to expiration, actual travel may take place after the expiration date, which is noted on the certificatesThe original vacation certificates need to be submitted to our Accounting Department, by the expiration date, to apply toward final payment when you make the new travel arrangementsThe credit will then be applied to the new record Apple Vacations hopes to have more opportunities to serve you in the futureThank you again for sharing your feedback At your service! [redacted] Senior Customer Care Specialist Apple Vacations [redacted] enclosure
October 13, Attn: Revdex.com of Chicago and Northern Illinois, Inc [redacted] Re: Revdex.com Complaint # [redacted] Booking # [redacted] Thank you for your interest in the above complaint We appreciate you forwarding a copy of Ms [redacted] complaint to our attention and your patience as we pursued this matter on her behalf We were sorry to learn of Ms [redacted] disappointment with aspects of her stay in JamaicaWe have noted her comments regarding the issue at check in and have addressed this with hotel managementThe hotel apologized for the inconvenience they did indicate that their room was upgraded and the charges were waived The resort staff tries to offer a variety of quality excursions at reasonable rates Unfortunately, while we monitor these excursions for quality and value, we cannot control the content of the product provided by independent suppliers We do recognize that everyone has differing viewpoints and expectations regarding excursions We do value their concerns and have forwarded a copy of your correspondence to the Senior Resort Representative for reassessmentWe are in receipt of a response from the management team regarding Ms [redacted] and her traveling companions disappointment with their purchased Ultimate Thrill Seeker Tour which includes a rum tasting experience and not an actual visit to the Rum Factory as what clients' had thoughtDue to the misunderstanding they were refunded $pp which was accepted and signed for by Ms [redacted] ***While our records indicate Ms [redacted] signed and accepted this partial refund for their disappointment, As a gesture of goodwill, we have refunded additional $per person to their original forms of payment on fileThe refunds will be processed within the next three to five business days We appreciate your interest in this dispute Please do not hesitate to contact us if you have any questions in this matter Sincerely, [redacted] Apple Vacations
Our records indicate that your travel agent contacted our office on April 21th to cancel your portion of the reservationYour cancellation incurred a non-refundable cancellation fee in the amount of $and your traveling companions price increased to $Your travel agent was informed that the price increase would be taken from the refund unless she made additional paymentUnfortunately, we did not receive additional payment so the refund minus the price increase for your traveling companion was processed in the amount of $to your credit card on fileWe are unable to honor your request for any additional refund
Complaint: [redacted] I am rejecting this response because: It is a nation wide travel warningI have tree kids and will not put my life in jeopardyFor them to tell me the family of the young girl who died is "just looking for someone to blame" shows me that they are a heartless company who does not stand by there Moro of "having the customers best interest" in mindRegardless of their decision I will make sure I never use them again and let everyone know what type of company they are Sincerely, [redacted]
Thank you for contacting us regarding Mr [redacted] complaint We were sorry to learn that he was disappointed with the service that he experienced when requesting to change his hotelPlease understand that as stated in our Fair Trade Contract, Apple Vacations neither owns nor operates any of the hotels within our program and there are applicable change fees involved with these requestsOur records indicate that he has been in contact with our reservations department and was assisted with a hotel champagne to [redacted] ***.We hope that his family enjoys their upcoming vacation to Puerto Vallarta
Complaint: [redacted] I am rejecting this response because:This is not the information that was relayed to me via telephone or via text conversationPhone calls should be recoded so the company should pull up the conversationI also have a copy of the text message wher I have stating that I was told my cancellation would only cost me and no convestion ever took place of me havingg to pay for a roommateIf an addition person didn't pay, why wasn't that persons credit card charged as their card was on file I was told by the party who booked this trip that they were just going to waive the fee for the girl in my room This was never discussed with me at allI was told that I was getting my refund and that it was accounting and it should take another 2-business days and then again it was Ana accounting error Sincerely, [redacted] ***
Thank you for contacting us regarding the above mentioned clients vacationour records indicate that Ms [redacted] has contacted our customer care department and we have responded directly to herWe have enclosed a copy of our correspondence
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
April 6, Attn: Revdex.com of Chicago and Northern Illinois, IncNWabash, Suite Chicago, IL Re: Complaint Case # [redacted] Apple Vacations # [redacted] Thank you for your continued interest in the above complaint We appreciate you forwarding a copy of Mr [redacted] complaint to our attention and your patience as we pursued this matter on his behalf We appreciate Mr [redacted] making us aware of his concerns regarding the local representative service We can assure you,, that these are not comments we frequently receive regarding this service We do appreciate your concerns and have forwarded your comments on to the Resort Representative Manager for review and corrective action as needed In regards to Mr [redacted] comments regarding the transfers, please note that we have contacted the transfer representatives, according to their records their desk at the Punta Cana was fully staffed and other clients arriving on the same flight were all met and provided with transfers [redacted] were listed as no showsAs the clients did not contact the representatives at the airport, they did receive their invite to the reps briefing, however the Leisure rep at the hotel, [redacted] confirms that he also adds an invite for all of his clients to the hotel information that is given to his clients when they check in to the hotelAdditionally, the representative is at the hotel during their scheduled desk hours and there is always an [redacted] binder at the Reps deskThe binder contains details such as telephone numbers for local representative office, emergency phone number, the representatives’ scheduled desk hours, tails of pick up times for departure flights, and other details about the Dominican Republic We regret that we are unable to honor Mr [redacted] ’ request for reimbursementWe hope that he will understand our position and accept the previously issued vacation certificates in the spirit in which they intended Sincerely, [redacted] Apple Vacations
Apple Vacations neither owns nor operates the independent travel agents that our clients chose to do business withThe clients will need to contact their travel agent directly to resolve their concernsPlease note that [redacted] vouchers are only valid for year from the date they are issuedOur records indicate that [redacted] Vouchers were issued issued on july for their cancellation in the amount of per personThe agency applied them towards a booking for travel in but the clients cancelled that reservation as well,the [redacted] vouchers do not have any value
We are sorry to learn of Ms [redacted] disappointment with an excursion she booked during her recent vacation to JamaicaUnfortunately, we are unable to locate her Apple Vacation booking number with the information she providedIf she booked her vacation to Jamaica with Apple Vacations, she can email [redacted] with her booking number and one of our representatives will be happy to research her concerns on her behalf
Complaint: [redacted] I am rejecting this response because:There was a refund given for (3) of the (6) people that participated in this excursionWhile I do appreciate and am partially content with knowing half of the money was given back, the other half was notThe other excursion participants names and CC information I am able to give if Apple Vacations does not have them on fileThey should be attached to the [redacted] ReservationWe had roomsPlease advise if I need to provide this information Sincerely, [redacted] ***