Macoy Publishing & Masonic Supply

Revdex.com spoke with *** she stated that this has been resolved and the ring is being replaced

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

Review: I ordered a ring from Macoy. After nearly a month, it had not arrived. I called four times and emailed three times and when I finally received a response, I was told the ring was out of stock from a vendor. The Macoy website claims this ring is "individually crafted," thereby implying that it would be made to order. Macoy was only able to offer me a ring of the wrong size, which was scratched when I received it.

Macoy consistently fails to return phone calls even when they say they will return a call by a certain time. There is no return or refund policy listed on their web site and their page regarding "shipping options" explains how it could take up to 8 weeks to receive some items, all of which are shipped by [redacted] First Class unless they decide to charge you more, which they reserve the right to do.

The Macoy web site also displays a Revdex.com Accredited badge, which a search of the Revdex.com site reveals is false.Desired Settlement: I would like to return the ring I received and receive a refund immediately. I will gladly overnight the ring back to them.

Business

Response:

Revdex.com spoke with [redacted] she stated that this has been resolved and the ring is being replaced.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,