MacPherson's Property Management

Complaint: [redacted] I am rejecting this response because: The notice was not "In Process of being Prepared", it was a simple letter taped to the mailboxes by the contractor the day the work was being doneThat is not acceptable notice to the homeowners My husband was not told that the issue would be brought up to the Community Manager and her supervisor, he was flat out told to contact someone on the board Also, no apology was given to my husband or myself Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: this company obviously does not understand our complaint nor do they care as they have made that apparentThey are full of excuses and blaming the contractor instead of themselvesThe next time somebody comes to work on my unit with no notice they will be sent off of my property until I get reasonable notice This is my final response on this issue Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am still owed $according to the last receipt that showed repairs of $for miscellaneous repairs but in the checkout sheet I was charged $ Please submit payment of $to equal amount that is displayed on the receipt to match the checkout listSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Received key on 5/21/Sincerely, [redacted]

The Tenant has received the preliminary move out inspection The $cost they complain of is only an "estimate" pending the final bills When the work is complete and the vendors have submitted their invoices the "final" charges will be calculated, and the tenant will receive the documentation of whether they will get some of their deposit back, or the amount they owe the Owner The Tenant did not request to be present when the Property Manager did the move out inspection All items charged the Tenant will be actual costs we pay to have the property cleaned and repaired, and they will be sent to the Tenant

All money has been dispersed, and the account closed. The math is correct, Mr*** just keeps changing his story. There is nothing further to respond too

Sorry for the delay, we somehow lost your first message. We agree with Mrs *** that if work is going to be performed there should be notification. In speaking with Mr*** we apologized for the situation and advised him to document the incident to the
Board. We also said we would bring the issue Community Manager and her supervisor. Which we did. Apparently the contractor started work earlier than was anticipated so the notice was in the process of being prepared. It certainly wasn't intentional, and we again apologize to the ***

Complaint: ***I am rejecting this response because:
this company obviously does not understand our complaint nor do they care as they have made that apparentThey are full of excuses and blaming the contractor instead of themselvesThe next time somebody comes to work on my unit with no notice they will be sent off of my property until I get reasonable notice
This is my final response on this issue
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Received key on 5/21/2016. Sincerely, *** ***

The Tenant has received the preliminary move out inspection. The $cost they complain of is only an "estimate" pending the final bills. When the work is complete and the vendors have submitted their invoices the "final" charges will be calculated, and the tenant will receive the
documentation of whether they will get some of their deposit back, or the amount they owe the Owner. The Tenant did not request to be present when the Property Manager did the move out inspection. All items charged the Tenant will be actual costs we pay to have the property cleaned and repaired, and they will be sent to the Tenant

She has key now. We had requested in email she mail check to Bellevue office and we would issue key to her as soon as received
She emailed over weekend of May7-stating she had sent check but still no key - she mailed check to ***We confirmed with accounting on May receipt of
the check and put key in mail same day and confirmed to her via email on same day key was in the mail. We sent key to address in her email - cut and pasted. She said in email first of the week that she did not get the keyWe put another key in mail on Monday and also offered one for her to pickup at officeAgain, cut and pasted address in her emailShe confirmed that was correct address
We again apologize for the delay

Complaint: ***I am rejecting this response because: there are still no receipts for the miscellaneous items that somehow cost $and a check has already been issued for roughly $which would make me think that this is a final resolution I don't accept the repairs of the blinds and the screen door as our responsibility considering they were on the original inspection form upon move in which I am surprised the property manager did not include with the documents they provided in the attachments It seems a little strange to respond after a complaint via the Revdex.com site but not to the original emails I have sent multiple times to the property manager Also on another note I would like to verify that the person that cleaned out home and charged $is licensed and bonded with WA state laws considering I never found this person when I was searching for a housekeeper Please confirm & also include initial inspection form for Revdex.com to show blinds & screen door were not our responsibility Sincerely,*** ***

Complaint: ***I am rejecting this response because:
The notice was not "In Process of being Prepared", it was a simple letter taped to the mailboxes by the contractor the day the work was being doneThat is not acceptable notice to the homeowners.
My husband was not told that the issue would be brought up to the Community Manager and her supervisor, he was flat out told to contact someone on the board
Also, no apology was given to my husband or myself
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I am still owed $according to the last receipt that showed repairs of $for miscellaneous repairs but in the checkout sheet I was charged $
Please submit payment of $to equal amount that is displayed on the receipt to match the checkout list. Sincerely,*** ***

We are sorry they were inconvenienced, but saying the same thing over and over, does not make a new point. Again the contractor started the job earlier than anticipated, and while they may have posted a notice, we didn't have time to. Mr*** was abusive and threatening during the phone call, and his understanding of the conversation is different than our. Really, this is a misuse of the Revdex.com