Mac's Furniture

Complaint: [redacted]
I am rejecting this response...

because:[redacted] the saleswoman never mentioned that this item was discounted nor did she mention that it was in as in condition. The receipt does not say as is condition, in fact the receipt states the price of $649.00 paid in full for a brand new couch. I can provide proof of this receipt. When purchasing the couch I found the tear and brought it to [redacted]’s attention and told her that I would not be purchasing if it could not be replaced. To make a sale [redacted] told me not to worry because of the location of the tear, is an indication of a manufacturer defect and it would be replaced at no charge. She indicated to me that she would be ordering the replacement cushion that day and would have it in next week. When I called next week I could only get a hold of [redacted] and he told me to call back. I have been calling every week and only [redacted] would answer and tell me the exact same thing. [redacted] would then go on to tell me that the replacement cushion was never ordered. So since [redacted] indicated that this would be replaced at no charge due to a manufacturer defect that agreement needs to be honored.
Regards,
[redacted]

We are very sorry the customer is not happy with their purchase. The furniture purchased is displayed in our showroom for the customer to come and measure, sit on, touch and feel. It is their responsibility to determine if they want the furniture before we set it up in their home. Unfortunately, the...

customer is unable to meet the requirements on our return policy. We offered to switch it out for a better model but the customer was unwilling to pay the higher price. We have done all we can do to solve this matter.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The furniture was ready to ship. The customer decided that they did not want the furniture so we refunded the customer and canceled the order.

Complaint: [redacted]
I am rejecting this response because:
There are a number of reasons to reject this response. First being that there still has been no acknowledgement of the fact that I was personally aggressed by [redacted], the owners wife. She spoke to me in a loud and crass manner that was BEYOND unprofessional and uncalled for. She implied that the furniture was 'trash' because it was touched by myself and my children. And also implied that we didnt have the financial means to get something more expensive. Secondly I couldn't meet their requirements because the driver WOULD NOT leave the packing material even though I had asked him to twice. Also the fact that your website says that returns are acceptable within certain regulations BUT your receipts say that there will ONLY be in store credit is just further proof that this company is somewhat conniving and deceiving. Thirdly, I was hung up on after being told in a very rude manner that I 'need to have th rules explained to me a bunch of times'. When it was HER very own assistant who signed off on a refund and even had pick up for the furniture lined up for me like it was no problem and reassured me that [redacted]'s attitude would calm down and she just needed some time to cool off. Everything about this experience was unacceptable and abhorrent.
Regards
[redacted]

Revdex.com:After another call on Tuesday, 22 September, there was no refund that had been given. However, as of yesterday, 23 September, this refund has finally been applied to my credit card.
Regards,
[redacted]