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Mac's Prop Saver Inc

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Mac's Prop Saver Inc Reviews (2)

Complaint: [redacted]I am rejecting this response because:Their website and very limited instructions with the prop saver give no indication of bolts that are designed to shear. The person responding accused me and "other men" of over tightening the bolts. If it is designed to shear what difference would that make? The motor went up upon hitting the obstruction and still the product was lost.below is their website description;River Runner™ - PATENTEDGo where no prop has dared!• Fits most motors including I/O's. • Water Dynamic - for Hi Speed use and abuse• Helps Prevent Prop & Skeg Damage • Feel confident going into shallow waters with the unique gravel deflector, skeg protector & bottom plate. • No cavitation Note: if a portion of the bottom of the skeg is missing, the River Runner can still be mounted.Made of High Impact Stainless SteelThe River Runner™ is and will be the best prop and skeg protection you will ever own.Pricing & SpecsClick Here To Ordersince 1995P.O. Box [redacted] Mount Vernon, WA 98273[redacted]HOMERIVER RUNNERPROPSAVERCONTACT USORDERLINKSc  Mac's Prop Savers, Inc , all rights reservedFactory Manufactured Prop Protection for Outboard & I/O Marine Motors!For the best in marine prop protection use the Mac's Prop Saver and River RunnersBe Environmentally Friendly!Prices Available for Dealers.I stand by my request for full replacement with no charge for shipping.Sincerely,[redacted]

RE:[redacted] Dear Sirs, This letter is in response to the complaint filed by Mr. [redacted]. Mr. [redacted] emailed me on August 14th to say that he was unhappy with our product. I asked him in a reply email if he had tightened the bolts too tight. He did not like this and came to you. Mac's Prop Savers...

produces and sells marine prop protection. We sells a product that protects the bottom of motors (Skeg) and the prop. When the product hits an obstacle (rocks, limbs, etc.) it deflects so no damage is done to the motor. If a hit is hard enough the bolts shear off and the river runner does come off the motor. This is how the product is designed to work. When Mr. [redacted] states that "they hit a rock and all 4 of the bolts on the river runner sheared off" that is exactly how the product is designed to work The bolts are designed as shear bolts (bolts that shear off when hit hard). We do not have a warranty or guarantee, but if we did the product worked as designed. We stand behind our product that it worked exactly as it was supposed to work. I would be happy to meet him half way and give a discount on a replace product. I will send him a new one if he wishes to call and give me a credit card number for the $67.50 cost plus $15 shipping fee. Sincerely, Deborah S[redacted] Bookkeeper

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Address: 1229 Memorial Hwy, Mount Vernon, Washington, United States, 98273-3268

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