Mac's Tavern Reviews (2)
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Mac's Tavern Rating
Address: 1113 Estero Blvd Ste 13, Fort Myers Beach, Florida, United States, 33931-2625
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We received the letter regarding the complaint about our establishment from 6/19/16. The complaint Was Submitted on 7/6/16, ID [redacted]. The customer complaint was regarding having been overcharged $10 to her debit card.We looked into the matter immediately and found where the mistake had been made....
We acknowledge that she was indeed overcharged by $10 and rectified the mistake through our credit card processor.We also reached out directly to the customer via phone and email. A voicemail was left on Wednesday 7/23/16, and an email was sent as well. A copy of the refund receipt was forwarded to the customer.If there are any more steps that need to be completed on our end, please don't hesitate to contact us.Thank you,Maureen T[redacted]General Manager Mac's Tavern