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MacSolutions Plus Reviews (4)

I can confirm that we have possession of the laptop and are currently running diagnostic and looking at it She asked that we mail it back to her once finished and we would honor that Let me know if you need anymore informationThank you Shawna

We received and reviewed the complaint stated above [redacted] did have a lengthy repair and it was discounted $based on the extended time to repairWe actually had to send her board out twice to the depot and unfortunately we do not have control of repair timeHowever with the attached SRO's you can see the steps that were taken, the many times she was contacted throughout the repair.We even offered a free loaner laptop which she declinedThe second time she returned in June, you can see from our notes that we did additional work for no charge and the laptop was running fine for daysWe were able to reinstall the system, move her data back etcand the laptop ran for days straightIn December we received an email that it 'never worked right' and she no longer lives in town to bring in the laptop which we again would've worked on again free of charge even though it was out of warrantyThe repair had a day warranty and we received no communication for months after the last time it was in our storeThe last communication from her was that it doesn't work and I want my money backWe would be happy to work something out but we can't give a refund without seeing the laptop outside the repairwarrantyA full refund which is what she's requesting without her laptop here is just unfeasible months after last communicationShe would pay nothing for a repair and battery she's had for over monthsWe'd be happy to look at it again if she'd be willing to ship it in since she's no longer local but just giving back money on a repair that's out of it's warranty sight unseen just isn't good businessAs I said above we are willing to work something out, but didn't respond to her ticket once we received the notice via Revdex.comSincerely, Garret C [redacted] President/Owner

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