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Macy's Furniture Gallery

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Macy's Furniture Gallery Reviews (2)

My Name is Jack *** and I am the store manager at the Macy' Rosedale Furniture Gallery. We spoke briefly on Friday 04/21/17. After reading the complaint I contacted a member of the Macy's Presidential Operational team in Mason Ohio. I received a response back telling me that
they were aware of this situation and the proper paper work has been sent to clear up the issue. I left a message for Mr*** this morning as he did not answer the phoneI will be monitoring the return and said I would inform him as soon as I see the return is completedIf you have any questions don't hesitate to contact me by phone or emailSincerely Jack *** Furniture Gallery Store Manager / Macy's Inc

I am rejecting this response because: he did nothing for me to help solve this issue I absolutely have to call every single day to the customer service line being insulted by their representatives which lied to me every time I calledI also called the macys credit card fraud department and they still were not help, they disconnected the calls every time and finally when we reached the recovery department someone there told me that they have taken this money to pay back balance due that was on the macys credit card that was closed on and that they will not refund anythingAs per this confirmation I contacted my attorney who said macys can not do that and he will mail over the corporate office a letter so they know the consequences if they don't refund the money as agreed in the contractDoing business with macys was a horrible experience and I will never buy anything from them ever again, macys won't care for the customers and their satisfaction by any meanThere is not customer service at any level not management department to escalate customer complaints

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Address: 1375 Commerce St, Saint Paul, Minnesota, United States, 55113-4209

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