Macy's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Macy's once promised me to exchange the item on the first response, but they did not reply me after that day (April 7th) on which I asked for the exchange instruction until April 21th, it lasted daysThen they told me there was no way to excange, the option for me is to return the item or take the 20% price adjustmentAlso, they said NOT ALL [redacted] handbag come with a hangtag to Macy's, If it is true, I think Macy's should ask [redacted] company for why? or hangtag is meaningless in USA?And, I asked another friend which bought the same handbag in Macy's if she received this item with a hangtag, her answer is YES.As a consumer, I want to exchange the item which has no hangtag and is worn for a complete new one , but as Macy's reason I can'tSo I asked for 50% price adjustment for the service Macy's providedMacy's replied they can only accept the 20% price adjustment I respect Macy's decision and attitude, but I DO NOT accept their option to solve this complaintI think Macy's should learn form Amazon which takes customer's thought as the firstI think this is my last response for this complaint although it is not solved in my opinion, as Macy's said they would close this complaint.Thanks for Revdex.com, you give me the chance to let Macy's know my thought as a customerI think it is a very very good platform, thanks for Tina's help! Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as I receive the check and the other things promised, I will be satisfied with the resolution of this complaintI'm still waiting for all the things Macy said they would do Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Just a update since our last communication5/10/16: I contacted Macys in [redacted] ***, [redacted] and spoke to VP-Store Manager, Eva B Ph###-###-#### and at her suggestion went down in person to the store and paid the $ for the shortsShe subsequently let me know the matter due my complaint had been referred to the Macys Executive Office and to update her on any developmentsShe seems to be a v ery efficent representative of the Macys who geniunely wants to help the customer and represent the company well.5/24/16: Contacted Nancy M., Macys Executive Office who indicted she understood that the who complaint began from a single purchase of $ for a pair of shorts in 9/and now the owed amount is $and that I had received form letters and harassing telephone calls from collection agencies that I assumed were people trying to fraudulently solicit monies since there was no official Macys letterhead or bill.She said she couldn't anything and simply told me to call the [redacted] Collection Agency and take it up with themI advised her this was not satisfactory and would pursue my complaint with the appropriate parties Following you notification attachment of Macys response, I made telephonic contact with Nancy Mobley, Macys Executive Office, Ph.###-###-####She indicated she understood the details of the complaint Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The recommendation by Macy's Corporation is unacceptable, as they (and their agents) made the error that resulted in damages When this error was disclosed to their customer service department, I was told incorrect information and my concerns were dismissed The resolution offered by the executive office does not address the damages that I was subjected to due to their error I was repeatedly told incorrect information, and but for my complaint to Revdex.com, I would not have any response from Macys Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This is was NEVER resolved by Macy's, but more to me just not wanting to continue the communication as it was evident they just wanted this issue to go away I understand that Macy's is a massive company and dealing with this individual complaint was more of an annoyance than truly a learning opportunity to address a dedicated Macy's customer issue that is a reflection of how they truly do business The response from Macy's on the resolution just seemed a bit insincere and was "resolved" in their eyes only because I didn't want to continue to wait for true resolution or even sincerely addressing my concerns and just decided to purchase new items that I needed The ultimate insult in this issue is the fact I had to pay to return the invalid listed shirts, and no don't want anything for that as I will never forget how they addressed this issue right from the start.If you need to close this then fine, but I feel this complaint should remain on their record given the lack of effort in truly resolving my issues I would hope Macy's doesn't look upon the event and supposed resolution as a success in any sense of the word Regards, [redacted]

April 12, [redacted] ** [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s Reservation # [redacted] Dear [redacted] : I am in receipt of your most recent inquiry filed with the Revdex.com, and forwarded to Macy’s Executive Office on March 22, As a liaison of this office, I was asked to review and respond to your additional concerns I am sorry for any continued frustration regarding your order, and that some remaining issues were left unresolved As stated in our first response, Macy’s does not participate in unethical or fraudulent business practices of any kind Our records indicate you e-mailed on March 6, 2017, and requested to remove the authorization hold for macys.com Reservation # [redacted] from your [redacted] On March 7, 2017, a macys.com Supervisor obtained the fax number for your bank on a three way conference call, and faxed a request to release the authorization holdOn March 13, 2017, we received another e-mail from you requesting to cancel the [redacted] Full Comforter set because you were not willing to wait until the expected ship date of March 29, This portion of your order was immediately voided, and if the $authorization hold had not yet been removed by your bank, the request to release the authorization hold would automatically be submitted to your bank when the order was cancelled Please note that each bank varies in its timeframe to release authorization holds When you called on March 20, 2017, and spoke with a macys.com Supervisor, it had only been five (5) business days since you requested to cancel your order The Supervisor advised that we do not collect on cancelled shipments, and they were unable to see that any refund was due They also informed you would need to contact your bank to inquire about the posting time once an authorization hold is releasedFor clarification, since the order was cancelled and the item was not shipped, on April 3, 2017, I confirmed that you were never charged for the second shipment totaling $If you still do not see the authorization hold removed from your bank card, I would be happy to partner with you and your bank to ensure that they remove the pending authorization hold [redacted] , thank you for allowing me the opportunity to further respond to your concerns If I may be of further assistance to you in the future, please do not hesitate to contact me at the phone number listed below Sincerely, Alison GMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

August 15, 2017Dear [redacted] ***: I am in receipt of your rebuttal forwarded to us by the Revdex.comAs a representative of Macys Executive Office, I was asked to review and respond to your concerns.Unfortunately, I have assisted as far as I can in regards to this matterIf you are having trouble with your credit account with us then you would need to file a separate complaint with the Revdex.comI am not able to assist with anything but your online complaintThank you for allowing me to resolve your primary concernShould you have any further questions or concerns regarding online please do not hesitate to contact my officeTara B.Liaison, Omnichannel Executive Office | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

July 06, [redacted] ***Marketplace Resource ConsultantCincinnati Revdex.com Re: Revdex.com Compliant ID: [redacted] Dear [redacted] ***: I am in receipt of complaint ID: [redacted] I have spoken to [redacted] and we have addressed all issues to his satisfactionBased on this information, Macy's considers this matter closed and resolvedSincerely, Steven A.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-####

It's been days and I still have not received my refund since returning purchased items on September 23rd I did not request a Macy's Merchandise Certificate as a preferred refund and I do not want it Your policy is to refund proof of purchased items to the original form of payments You all have copies of my receipts If need be, I will get an attorney involved to rectify this matter.Macy's Store Return PolicyDon't love it? You've got a whole year to bring it backWe’ll gladly accept returns or exchanges as long as your item is in saleable condition and within one year of purchase — that’s days to make sure you’re completely satisfiedSome restrictions apply and are posted in certain departments.†We’re here to help make your return as easy as possible:You have proof of purchase: With either your original receipt, the credit card you used to purchase, your return label or packing slip, you'll get a complete refund in the original form of payment [redacted]

[redacted] *** [redacted] July 13, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in [redacted] Dear *** [redacted] : I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank We sincerely regret any frustration you may have been caused when attempting to process an online payment, and when calling to resolve the returned payment issue As a company committed to outstanding customer service, Macy’s goal is to have professional and courteous associates available within every department so that all of our customers may have a positive and rewarding experience Although it is disheartening to hear that we did not meet your expectations, your feedback is valuable to us, as it gives us the opportunity to follow up with the appropriate action Upon review of your account, I found that the payment you made by phone on April 25, 2016, was returned as “unable to locate” (which usually happens when the checking account number is incorrect) I apologize for any miscommunication that may have caused this matter to occur On July 7, 2016, a credit for a partial late fee of $was posted to your account as a courtesy to you during your telephone conversation with a representative As a further gesture of our goodwill, on July 11, 2016, I removed the remaining $late fee from your account As of the date of this letter, your balance is $ [redacted] , thank you for bringing this matter to our attention and allowing us the opportunity to respond If I may be of any further assistance, please do not hesitate to contact me at the telephone number listed below Sincerely, Stephanie CMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

[redacted] *** [redacted] July 25, [redacted] Re: Revdex.com Complaint ID [redacted] Macy's account ending in [redacted] Dear *** [redacted] : I am in receipt of your complaint forwarded to Macy's Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) Please accept my apology for any inconvenience you may have experienced The billing statement for the period ending June 3, 2016, had a $balance, with a $minimum payment due by July 1, When no payment was received by this date, your account was charged a $late fee and an $interest charge in accordance with the terms of the DSNB Credit Card Agreement We received your initial payment of $on July 4, 2016, however, the account that you made the payment from rejected it on July 6, 2016, stating the bank account was closed and your account was charged a $returned check fee On July 7, 2016, our records indicate that you updated your payment source in our online servicing center and we sent an email confirmation to [email protected] On that same day, you submitted a new $payment On July 10, 2016, your store purchase was declined because the replacement payment had not been processed yet and you were advised it may take three (3) to five (5) days for the payment to be processed I was disappointed to learn about the poor experience you had with our Customer Service Representatives Be assured that the service you describe receiving is not the level of service we expect to be provided Accordingly, I have forwarded your complaint and this letter to our Customer Service Management Team so this matter will be addressed with the involved parties In addition, as a gesture of goodwill, we have removed the $late fee, $return check fee, and $in interest charges as a courtesy to you I have also added 5,Plenti Points to your accountAs of the date of this letter, your account has a zero ($0.00) balance [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please contact me at the number listed below Sincerely, Janice DMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com Customer Service Management Team

February 3, [redacted] Re: Revdex.com, Complaint ID [redacted] Macy’s account ending [redacted] Dear [redacted] : I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) In reviewing our records, I found that you opened your Macy’s account on July 24, and immediately made purchases totaling $227.90, and you were provided a New Account Discount totaling $ The first billing cycle closed on August 9, 2016, with a total new balance of $182.32, and a minimum payment of $due by September 5, When we did not receive any payment by the due date, your account was charged a late fee of $27.00, and interest of $3.93, in accordance with the DSNB Credit Card Agreement Your billing cycle closed on September 8, 2016, with a new balance of $213.25, and a minimum payment of $due by October 5, When you spoke with a Customer Service Representative on September 10, 2016, the representative agreed to remove the $late fee as a courtesy to you, and your payment of $was received Your payment did not include the interest totaling $3.93, therefore, this balance remained on your account and interest accrued each month that it remained unpaid We received your payment of $3.93, on January 10, 2017, and the representative removed a total of $in interest from your account These adjustments resulted in a $credit balance on your account because the representatives mistakenly over credited $in interest that was never charged to your account A credit balance refund of the same amount was sent to you on January 17, 2017, and you are welcome to keep this check as a gesture of our goodwill In reviewing your complaint, I was disappointed to learn of your experience with a representative you spoke with on January 10, My research confirmed that the information she was relaying to you may have been inaccurate; however, I did not find any evidence suggesting that she was being dishonest about the balance or any aspects of your account It appears that the representative may have provided inaccurate information to you based on her own error in interpreting your account information and I regret that you may feel otherwiseYour concerns have been forwarded to the appropriate management for further agent training and development purposes Be assured that the Bank does not participate in unethical or illegal practices including harassment We comply with all regulations with regard to credit servicingOur calls are intended as a courtesy to remind customers of a recently missed payment, and assist our customers in maintaining a positive payment history with us Please accept my apologies for any frustration you may have experienced After reviewing your account information, I confirmed that all interest charged to your account has been removed, and your account was closed on January 10, 2017, with a zero ($0.00) balanceYour account cannot be re-opened, and you would need to re-apply for any future credit needs Because your principal merchandise balance was paid in full on September 10, 2016, and remaining balance on your account consisted of fees only, we have requested the credit reporting agencies to clear any delinquent reporting that may have been provided regarding your account Your credit limit of $1,was lowered to $on January 9, 2017, as a result of the delinquency on your account from the balance consisting of fees only Therefore, we have also requested the credit reporting agencies to update their records to reflect the original credit limit of $1,for your account I sincerely regret this matter was not handled to your satisfaction and that you decided to close your Macy’s account as a result We appreciate your loyalty to Macy’s and regret this situation may have jeopardized our relationship Thank you for bringing this matter to our attention and allowing me another opportunity to resolve this amicably Enclosed, please find $in Macy’s Money Certificates as a gesture of our goodwill for this unfortunate situation, and an invitation to return to Macy’s as our guest We look forward to the opportunity to serve you again If I may be of further assistance to you, please contact me at the telephone number listed below Sincerely, Stephen CMacy’s Executive Office ###-###-#### Extension [redacted] Enclosures cc: [redacted] ***, Revdex.com Macy’s Customer Service Management

[redacted] *** [redacted] February 18, [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in Dear [redacted] : I am in receipt of your complaint forwarded to us by the Better Business Bureau As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank We recently underwent a system conversion for the Macy's credit card accounts as well as the credit servicing pages accessed through the macys.com website Unfortunately, the implementation of this upgrade may have caused challenges when accessing the credit servicing site for the first time after the conversion If you continue to experience difficulty viewing your billing statements online, or accessing your account information, please contact our Technical Assistance team at ###-###-####, option 6, and a representative will be happy to assist you I am sorry that you were unable to access your electronic bills and your account went delinquent, and subsequently you closed your account on October 2, According to the Department Stores National Bank Credit Card Agreement, a late fee is added for each billing cycle you fail to pay the Minimum Payment Due by the payment due date The fee will be $27.00; or $for any additional past due payments during the next six billing cycles after a past due payment occurred Interest is charged each month the account carries a balance The minimum interest charge is $ Upon review, I found that you attempted to register your Macy’s account and update your profile at macys.com Your billing statement for the period ending July 26, 2015, had a $balance with a $minimum payment due by August 26, When no payment was received by this due date, your account was charged the applicable late fee in accordance with the terms of the Credit Card Agreement The billing statement for the period ending August 30, 2015, had a $balance (including a $return credit) with a $minimum payment due by September 26, When we did not receive a payment by this due date, your account was charged additional fees bringing your account balance to $with an $minimum payment due by October 26, On October 1, 2015, we received a $payment However, this payment was less than the minimum payment ($86.99) and your account continued to be charged additional late fees When we did not receive a payment by November 26, 2015, we again charged additional late feesAlthough the fees were properly charged, on November 30, 2015, we removed a $late fee and $interest charge We received a $payment on December 3, 2015; however, it was less than the minimum payment ($118.00), and your account was again charged the applicable fees The billing statement for the period ending on December 30, 2015, had a $balance with a $minimum payment due by January 26, On December 31, 2015, we removed a total of $in accumulated fees, which brought your account to a $credit balance I have refunded this amount in the form of a check, which you should receive under separate cover within to business days You should not be receiving any further calls I have enclosed copies of your billing statements for the time period July through January 2016, as reference [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please do not hesitate to contact me Sincerely, Regina M Macy's Executive Office ###-###-#### Extension [redacted] Enclosures /mailed February 18, cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will contact Revdex.com if the action by MACY's id not done and credit report is not corrected Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I resolved my issue with Macy's but they didn't fully follow throughI received a refund check but the amount wasn't correctI was suppose to receive $1,but they sent me a check for $1,(see attached), a difference of $ I would like them to send me another check for that amount.Thank you, [redacted]

Dear [redacted] ***, We are in receipt of Revdex.com complaint number [redacted] I have reached out to the customer with no responseI have requested images of the gift cards to investigate and hopefully resolveWith no response I will be unable to resolve the matter as I need the gift cards emailed to me for verificationIf a response is received I will follow-upBased on this information we are considering this matter closedThank you Theresa S.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###.###.#### Fax: ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do not accept because yet again Macy's has failed their promised to refund meThey said it would be sent within business days, but it is now 1/11/and I have not received it.This is unbelievable and simply the worst customer service I have ever even heard of Regards, [redacted]

July 25, [redacted] *** Re: Revdex.com Complaint ID [redacted] Macy’s account ending in ***, ***, [redacted] (closed) & [redacted] (fraudulent) Dear [redacted] : Your most recent comments regarding the complaint you filed with the Revdex.com have been forwarded to me for additional review and response As a representative of Macy’s Executive Office, and on behalf of Department Stores National Bank, I was asked to further address this issue All accounts in your name, referenced above, are closed, as stated in my previous letter, dated July 18, At this time, the only account reported by you as fraudulent was your account ending in ***Without speaking with you, I am unable to determine which other accounts you believe were subject to fraudulent activityI hoped to discuss this matter with you personally; however, my attempts to reach you were unsuccessful I have listed my telephone contact information below and would welcome the chance to speak with you Respectfully I must decline your request for compensation We apply our credit policies uniformly to all of our customers and cannot make an exception to provide a full refund of any payments towards your account(s) or for any expenses paid to protect your identityAs stated in my previous letter, I have not located any payments on your account that require a credit or refund be issued, and you have not provided any additional information needed to evaluate this request further If you believe you have made payments toward charges that were incurred fraudulently, please contact me and provide additional information regarding the relevant payment(s) so that I can further evaluate your request [redacted] , thank you for taking the time to reach out to us Please contact me directly to discuss all of the accounts referenced aboveSincerely, Monique M.Macy’s Executive Office ###-###-#### Extension *** cc: [redacted] ***, Revdex.com

June 6, [redacted] ***Re: Revdex.com Complaint [redacted] Macy’s [redacted] account ending in ***Dear [redacted] : Your most recent comments regarding the complaint you filed with the Revdex.com have been forwarded to me for additional review and response As a representative of Macy’s Executive Office, and on behalf of Department Stores National Bank, I was asked to further address this issue Please accept my sincere apology for any frustration this matter may have caused you Upon review, I found that MsPrequested that the delinquencies on your Macy’s [redacted] account noted above to be deleted from November through March I have requested for April to be deleted as well Please allow thirty (30) days for the credit reporting agencies to make the necessary corrections to their files Until then, this letter will serve as confirmation of this request [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please do not hesitate to contact me Sincerely,Stephanie C.Macy's Executive Office###-###-#### Extension ***cc: [redacted] ***, Revdex.com

October 19, [redacted] [redacted] *** [redacted] *** Re: Better Business Bureau Complaint ID [redacted] Macy’s account ending in *** On behalf of Department Stores National Bank: Contact Date with Customer: September 30, and October 5, Complaint Summary: [redacted] was unable to access account onlineResolution: I first called [redacted] and apologized to him for problems he encountered with our website At that time, I learned that he could access macys.com, but was unable to transfer to the credit website I contacted Macy’s technical assistance department and arranged for a member of their management team to call [redacted] personally to assist him with accessing the account online After he was contacted and able to navigate the credit website, I called him back to be sure he was satisfied with the resolution MsRandi PMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Better Business Bureau