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Macy's Reviews (6111)

[redacted] *** [redacted] September 1, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in [redacted] Dear [redacted] ***: I am in receipt of your complaint forwarded to us by the Better Business Bureau As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank We sincerely regret any frustration you may have experienced regarding the interest applied to the above referenced Macy’s account According to the enclosed Department Stores National Bank Credit Card Agreement, interest is charged on the outstanding balance of your Revolving account until the day you pay the full balance owed For example, if you have been paying only the minimum payments on your Revolving balance or you miss a payment due date and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the date that your payment is received This interest charge will appear on your next statement The minimum interest charge is $ Applying this billing policy to your Macy’s account, the $interest charge was for interest accrued on your account balance between the last bill date of June 11, 2015, and the date (June 21, 2015) that your $payment was applied to your account As gesture of our goodwill, we have requested the removal of this $fee to bring your account to a zero balance We closed your account on August 21, 2015, as you requested I am sorry that the credit representative was unable to remove this fee on August 21, 2015, when you first called about the account balance As the representative explained, we updated our credit system and were not able to successfully access all of the system’s functions at the time of your call It certainly was not our intention to inconvenience you and I apologize for the delay in processing your request Your continued loyalty is important to us and we are sorry we have disappointed you We understand that you have a choice in where to shop and I hope you will reconsider the use of your account in the future If I can be of assistance on another matter, please do not hesitate to contact me Sincerely, MsRandi P Macy's Executive Office ###-###-#### Extension [redacted] Enclosures cc: [redacted] ***, Revdex.com

August 19, [redacted] ** [redacted] Re: [redacted] – Case # [redacted] Revdex.com Complaint ID [redacted] Macy’s store account ending in [redacted] Dear [redacted] ***: I am in receipt of your complaints filed with both the [redacted] (***) and the Revdex.com that were forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank We regret any frustration you may have been caused regarding the $payments that were returned by your bank as unpaid and for the delinquency reported on your Macy’s account Enclosed are the billing statements for March through July Although payments were received in April and May 2015, both of these payments in the amount of $were returned to us unpaid by your bank and subsequently, return check fees, late charges and interest charges were applied to the account On May 15, 2015, the account was reported to the credit reporting agencies with a 30-day delinquent status When no payment was received by the June 18, 2015, due date, the reported status was modified to show a 60-day delinquent status The telephone conversation you had with a member of our collections department on June 28, 2015, was after the account was already reported as a 60-day delinquent status Further, I understand that you are now claiming that during the conversation, the collections representative agreed to remove additional fees from your account While I regret any miscommunication you feel may have occurred, our records show that the representative you spoke with declined this request Our records further show that the call was placed on hold while the representative called our return check department to discuss your request to remove additional fees Our representative then resumed speaking with you and advised you that your request was declined since we had previously removed return check fees as a courtesy to you in July and April Additionally, three late charges applied to the account in (June, August and September 2014) were also removed for you during the billing periods of July and October Our policy is to limit any removal of return check fees to a maximum of two (2) during any twelve (12) month period, and a maximum of three (3) late charges removed during any twelve (12) month period You were advised on June 28, 2015, by our representative that we would be unable to remove additional fees for you However, as an additional courtesy to you, a $late fee and $in interest charges were removed on August 1, I regret that we are unable to remove additional fees for you These fees and charges were appropriately applied to the account per the Department Stores National Bank Credit Card Agreement which also discloses that late payments, missed payments or other defaults may appear on your credit report Since the information we are reporting is accurate, we are unable to remove the sixty (60) day delinquency for July from your credit report On August 18, 2015, we requested that the credit reporting agencies update their records and report your account as ‘customer disputes reporting.’ In your complaint to the ***, you reference that the return checks in April and May were the result of an error on the part of your bank If that is the case, please have your bank send a letter to my attention at the address noted above, confirming the nature of the problem that resulted in the error and confirming it occurred on the dates the checks were returned to us as unpaid, and I will review the matter for you Thank you for bringing this matter to our attention and giving me the opportunity to respondPlease do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Carrie W Macy’s Executive Liaison [redacted] Extension [redacted] Enclosures /mailed August 19, cc: [redacted] [redacted] ***, Revdex.com

Dear Tina Geers: We are in receipt of Revdex.com Complaint Rebuttal # [redacted] for [redacted] .We have spoken with Mr [redacted] and he advises the issue has been resolved for him.Further, I have provided my direct contact information if the issue arises in the futureWe apologize for all the trouble and inconvenience.Based on the above, we consider this issue resolvedMichele S [redacted] Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office

October Hi ***, Please note that on October 3, 2017, we requested again that the credit reporting agencies update [redacted] ’ credit report and remove any delinquencies reported from December through September 2017, and have confirmed the request to do so was submitted At this point, it is up to the credit reporting agencies ( [redacted] , [redacted] and [redacted] ) to make the appropriate changes to their records – this is out of our control and we consider this matter closed Regards,Jan D [redacted] Janice D [redacted] Executive Liaison | Macy's, IncS52nd St| Tempe, AZ 85281Office: ###-###-#### Ext***

December 13, [redacted] ***Revdex.com CincinnatiE 4th StSuite 600Cincinnati, OH 45202Re: Revdex.com Complaint ID: # [redacted] Dear [redacted] ***: We are in receipt of Revdex.com complaint [redacted] Despite several attempts to reach this customer, we were not able to make contactWe would be happy to discuss this matter and remain available at the number listed belowWe certainly apologize for any inconvenience surrounding this orderUpon review, it appears that the payment method used was a [redacted] ; not [redacted] as indicated in the complaintWe were not able to locate any other recent orders for this customer with [redacted] used as the payment methodThank you for bringing this matter to my attention and giving me the opportunity to respondPlease do not hesitate to call me at the telephone number listed below if I can be of further assistanceSincerely,Carrie R.Macy's Executive Office###-###-#### Extension ***CC: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Providing that at this time the damage to my cr fit reports has been removed Macy's rep said, it would take up to days to see their removal of the credit damage It is now days and my credit should be restored Regards, [redacted]

Hi ***, I was unable to provide a final response on this complaintWe offered the customer a return / reselection at no additional costHe agreed and has made his selection of a replacement mattressDelivery will be completed next weekWe now consider this matter closedThanks, Macy’s Executive Office

Dear [redacted] ***,We are in receipt of Revdex.com complaint number [redacted] I have reached out to the customer and have carefully reviewed all issues that were mentioned in his complaintI have credited the mattress and advised [redacted] to either donate or destroy as this is our standard protocolI am transferring the merchandise return vouchers back to his original form of payment for the sport coats which was his additional concernBased on this information and speaking with the customer we are considering this matter closed satisfactorilyThank youTheresa S.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

September 26, [redacted] Re: Revdex.com, Complaint ID [redacted] Dear [redacted] : I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns On behalf of the staff at Macy’s [redacted] , please accept our sincere apologies for any frustration this matter may have caused you In researching your concerns, I connected with MrAndy M., the Regional Manager for Macy’s [redacted] Fur Vault MrMexplained that he spoke with you last week, and during that conversation, he clarified that an unfortunate moccurred during the fur cleaning process where your garment was mistakenly mislabeled with another customer’s name I was pleased to learn that your garment has been sent back to the Macy’s [redacted] store, and that you have an appointment with the Fur Specialist on October 9, at 1:30pm to pick up the vest I regret learning of the unfortunate mistake that was made, but I am pleased that this has now been resolved Thank you for bringing this to our attention and for allowing me the opportunity to respond to your concernsIf I may be of further assistance to you, please feel free to contact me directly at the telephone number listed below Sincerely, Stephen CMacy’s Executive Office ###-###-#### Extension [redacted] cc: MrAndy M., Macy’s Fur Vault [redacted] ***, Revdex.com

[redacted] RE: Revdex.com Complaint IDs [redacted] & [redacted] Macy's Account Ending in ***Dear [redacted] :I am in receipt of your recent correspondence forwarded to us by the Revdex.comAs a liaison in Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB)I apologize for any inconvenience that you may have experienced regarding fraudulent transactions on your Macy's account.Upon receipt of your inquiry, I contacted our Fraud Department to investigate your claimAfter reviewing the above-referenced account, our Fraud Department determined that when the card was reported lost on November 12, 2017, no transactions were identified as being fraudulent at that timeOur account notes and call recording indicate that you had requested a copy of your billing statements on November 27, to assist in completing the Statement of Fraud formHowever, a Statement of Fraud was never completed and submitted to specifically identify which activity was fraudulentOur Fraud Department has advised that there are multiple transactions making up the balance, and in order for them to review your fraud claim, you will need to complete the enclosed Statement of Fraud form identifying the specific fraud transactionsI am enclosing a copy of our Statement of Fraud form for you to complete.Further, in an attempt to assist you in identifying which transactions are fraudulent and should therefore be included in the Statement of Fraud, I have enclosed a copy of all billing statements that are available since your account was opened on September The billing statements enclosed are for the cycles ending on September 13, October 13, November 13, and December 14, 2017, as well as January 14, and February 11, Upon receipt of the completed Statement of Fraud, our Fraud Department will investigate your fraud claim and will contact you following their reviewPlease know our Fraud Department has up to ninety (90) days to complete their review of all fraud claim investigationsUnfortunately, we cannot process your fraud claim without you first completing and returning the enclosed Statement of Fraud [redacted] , thank you again for bringing these matters to our attention and giving me the opportunity to respondI assure you your loyalty is not only important, but also very much appreciatedPlease do not hesitate to call me at the telephone number listed below, if I may be of further assistance.Sincerely, Justin B.Macy's Executive Office ###-###-#### Extension ***Enclosurescc: [redacted] ***The Betier Business Bureau

January 31, [redacted] E Fourth St.Suite Cincinnati, Ohio Dear [redacted] ***: We are in receipt of Revdex.com Complaint # [redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank you Sincerely, Jan B Macy's Executive Office ###-###-#### Extension ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Macy's does not process the credit (I have not seen any credit from Macy's) and make statements to customers repeatedlyTheir strategy: do not deal with it until later, since there is no penalty.Whether this is an honest business practice, customers are the ones who sufferedSo-called compensation is a $gift card, which requires customers to shop againCustomers havespent numerous hours, many phones calls including hold time on the matterCustomers will only accept this if they think their time has no value Regards, [redacted] ***

Dear [redacted] We are in receipt of Revdex.com Complaint # [redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank youSincerely, Tranesse S.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-#### ext:Fax: ###-###-####

October 8, [redacted] Re: [redacted] Case # [redacted] Revdex.com ID [redacted] Macy’s account ending in [redacted] Dear [redacted] : I am in receipt of your complaints filed with the [redacted] and the Revdex.com, which were forwarded to Macy’s Executive Office As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank We sincerely regret any frustration you may have experienced with your Macy’s account referenced above In researching your account, I found that you applied and were approved for a Macy’s account on June 18, As you are aware, Macy’s offers a New Account Discount to individuals who apply for and are approved for a new Macy’s account In that case, customers receive a 20% discount up to $off the purchases charged to the new Macy’s account the day it is opened and the next day Our records show that you placed a furniture order totaling $on June 24, 2015, which was delivered on July 20, Unfortunately, because your bedding order was placed outside of the day discount period, the New Account Discount was not automatically applied when the purchase was charged to your account at the time of delivery As a gesture of our goodwill, a credit to your Macy’s account for $for the New Account Discount was submitted during your recent telephone conversation with a representative You will see this credit on your next billing statement [redacted] , thank you for bringing this matter to our attention and allowing me an opportunity to respond If you have any questions, please do not hesitate to contact me at the telephone number listed below Sincerely, Randi P Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] [redacted] ***, Revdex.com

***: We received a second rebuttal (third inquiry) from [redacted] *** Her issues have been resolved (speak with someone regarding the service she received, and receive the gift card she was promised) She adds in the most recent rebuttal that her husband’s credit score is impacted (a new issue) [redacted] would need to have her husband contact us at the phone number on the back of his credit card, or file a Revdex.com Complaint himself, as we would not be able to discuss his account with her We will not be responding to any further inquiries from [redacted] regarding this matter Thank you, Jay S.Executive Coordinator, Executive Liaison Team | Macy's, Inc.P.OBox | Mason, OH 45040Office: ###-###-####, extension [redacted]

January 05, [redacted] Dear [redacted] ***: I am in receipt of your complaint # [redacted] forwarded to us by the Revdex.comAs a representative of Macy's Executive Office, I was asked to review and respond to your concerns.I have researched this issue and would like to resolve your concern, however, I have not received any responsePlease contact our office if this is still of concern, we are closing this as non-responseThe phone number to reach me is listed belowThank you for your timeSincerely, Tara B.Liaison, Omnichannel Executive Office | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted] *** [redacted] April 1, [redacted] Re: Revdex.com complaint # [redacted] Macy’s account ending in [redacted] On behalf of Department Stores National Bank: Contact Date(s) With Customer: March 25, Complaint Summary: MsFaulkner has had a Macy’s account for many years and was surprised to find she had a past-due balance when shopping just before Christmas Customer did not receive her mailed billing statements, and since only uses account occasionally, had forgot she charged a purchase to her account The telephone associate was rude about the past due amount and customer decided to use another form of tender to make her purchase Customer thinks the charge was made seven months ago and can’t figure out why she did not get a notice from us about her account balance being due Resolution: I apologized to [redacted] and confirmed that we have the correct mailing address on file I also assured her that we send statements whenever there is any balance on an account I reviewed the account billing with her and verified that the purchases she made on October and 25, 2015, appeared on her Macy’s statement for the billing period ending November 6, The account became past due when we did not receive any payment for the December 4, 2015, due date Additionally, we did not have any mail returned by the post office undelivered I advised her that the $late fee applied on December 4, 2015, was removed on December 23, 2015, when she called and spoke with our telephone representative I assured her that the service she described receiving from our staff is not typical of the level of service we strive to provide and thanked her for her feedback I apologized for any miscommunication she may have received and assured her that the account now reflects a current status MsFaulkner was satisfied with our conversation, which resolved her concerns MsRandi P Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I was not in [redacted] or or near a Macy's on 12/ Can you tell me what the charge is? I am not able to access that information Regards, [redacted]

[redacted] *** [redacted] March 28, [redacted] Re: RevDex.com ID [redacted] Macy's [redacted] ending in [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to Macy's Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank I apologize for any inconvenience you may have experienced Our records indicate that you called us on October 13, 2015, advising of a $fraudulent Starbuck’s charge on September 22, We closed the Macy’s [redacted] ending in ***, and opened a new account ending in [redacted] to prevent additional charges on the account On November 12, 2015, when speaking to one of our representatives, you advised that had not received your replacement card We closed the account ending in [redacted] and opened the account ending in [redacted] and a new card was sent On February 13, 2016, our Fraud Department removed the $ fraudulent charge from the account along with $in late fees and $in interest charges from the account On March 11, 2016, an additional $interest charge was removed resulting in a zero ($0.00) balance on the account In addition, we cleared our internal records of any delinquency associated with this issue and requested that [redacted] , [redacted] , and [redacted] delete the delinquency for November through March Please allow the agencies approximately seven to ten business days to make the necessary corrections to their files Until then, this letter will also serve as confirmation [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please contact me at the number listed below Sincerely, Janice D Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

[redacted] *** [redacted] April 18, [redacted] Re: Revdex.com complaint [redacted] Macy’s [redacted] account ending in [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any frustration this matter may have caused you Upon researching your account, we were unable to confirm that you had received your billing alert via email Therefore, we have cleared our internal records of any delinquency associated with this issue, and have requested the credit reporting agencies update their records and delete any history of delinquency from the time period of December through January Please allow the agencies approximately seven (7) to ten (10) business days to make the necessary corrections to update their files This letter will serve as confirmation of this request Our records indicate that on February 14, 2016, a credit balance refund check was issued to you in the amount of $ We also removed another $in interest charges, which I have taken the liberty of requesting a credit balance refund check for this amount You should receive the check under a separate cover at the address listed above in to business days Thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please contact me at the number listed below Sincerely, Stephanie C Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

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Address: Cincinnati, Ohio, United States, 45202

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