Sign in

Macy's

Sharing is caring! Have something to share about Macy's? Use RevDex to write a review
Reviews Macy's

Macy's Reviews (6111)

[redacted] November 27, [redacted] ** [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in [redacted] Dear [redacted] ***: I am in receipt of your reply to our original response to your Revdex.com complaint and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your additional concerns on behalf of Department Stores National Bank (DSNB) Thank you for the courtesy you extended during our telephone conversation on November 21, As we discussed, on November 10, 2017, I removed the $late fee charged to your account, as a goodwill gesture and this will lower your account balance only Unfortunately, we are unable to lower the current minimum now due by November 26, 2017, of $ Per the terms of the DSNB Credit Card Agreement, if the minimum monthly payment is not received by the due date as shown on your statement, a late fee is charged [redacted] ***, please understand that we are always happy to satisfy our customers in any way possible, however, in order for all our customers to receive fair and consistent treatment nationwide, we must adhere to specific policies and procedures in our credit practices If you have any further questions, do not hesitate to call me Sincerely, Rhea B [redacted] Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com The Macy's card is issued by Department Stores National Bank.This is an attempt to collect a debt and any information obtained will be used for that purpose

[redacted] *** [redacted] August 3, [redacted] Re: RevDex.com ID # [redacted] Macy’s account ending in [redacted] Dear [redacted] ***: I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any frustration you may have been caused in trying to resolve this issue Kindly note that while your account is closed, according to the Department Stores National Bank Credit Card Agreement (enclosed), if the minimum monthly payment is not received by the due date shown on your billing statement, which for your account is the 21st of every month, late fees are applied to the account Furthermore, for any month the balance-in-full is not paid, interest charges are assessed on the balance from the first day of the billing cycle until the date that your payment is received Macy's strives to assist our customers by offering payment plans that could lower your interest rate and set up reduced monthly payments I encourage you to contact our Collections Department at ###-###-#### to discuss possible options available to you [redacted] ***, we are sorry for disappointing you in this matter, but we are required to adhere to specific policies and procedures so that all of our customers are afforded fair and consistent treatment If you have questions on another matter, do not hesitate to contact me at the telephone number listed below Sincerely, Rhea B Macy's Executive Office ###-###-#### Extension [redacted] Enclosure /mailed August 3, cc: Tina Geers, Revdex.com

February 5, [redacted] ***Re: Revdex.com Complaint ID # [redacted] Macy’s account ending ***Dear [redacted] :I am in receipt of your additional complaint, which was forwarded to us by the Revdex.comAs a representative of Macy’s Executive Office and since I am familiar with this issue, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).As stated in my prior letter, late fees and interest charges were assessed to your account when you did not satisfy the Minimum Payment Due by the Payment Due Dates, in accordance with your DSNB Credit Card AgreementAlthough the fees were properly charged, on January 15, 2018, I removed $in accumulated fees as an additional courtesyThis lowered the balance on your account, but it did not decrease the required minimum Now Due payment amount.As of the date of this letter, your account has an $balance due with $minimum payment due (includes a $past due amount) due by February 20, Please understand that in order to lower your minimum payment amount due and to avoid any further fees assessed to your account, you will need to pay the full $minimum payment due by February 20, 2018.I am aware this is not the resolution you were seekingAlthough we like to respond favorably to every customer’s request, that is not always feasibleWe are required to maintain and adhere to specific policies and procedures to ensure our customers nationwide receive fair and consistent treatmentIf you have any questions on another matter, do not hesitate to contact me at the telephone number listed below.Sincerely,Regina M.Macy's Executive Office###-###-#### Extension ***cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint They finally paid me some of the money after an unnecessary and rude delay But it was not the $they originally promised me; instead it was $ That is $short Moreover, they wrongfully withheld money from me, collecting interest They should have paid interest Frankly, they also wasted approximately hours of my time They never compensated me for that either They were rude and the apologies were hollow I am not satisfied Regards, [redacted]

Ok I just email but yes Macys try to call me times when I was at work and left me phone number so I called them back right away times and it's customer service direct line they put me on hold for minutes and I'm sorry but I can be on hold this long and second they email me but with out any emails back just let me know it's too late to change something because all my items ship already and you know they didn't even try to help me anyway I did everything by myself one lady from customer service gave me wrong phone number where I have to call and check on my items so I have to figure out my self and call [redacted] and let them know my situation and they change my address and help me also Macy's never send me confirmation about my order so I didn't even know if my order went through and I still waiting for one item what I order on Thanksgiving day and still didn't get it sorry i'm so upset they have horrible customer service and nobody cares about their customer after this situation I don't think I will ever be back to Macys and let all my family and friends to know I don't need this negative people in my life Thank you, ***

Dear [redacted] ***, We are in receipt of Revdex.com Complaint ID [redacted] After numerous attempts by phone and e-mail, we have not had any contact with [redacted] We have reviewed the complaint, and we would need to gather additional information before resolving the issue Due to lack of response, we are considering the matter closed, but I have let [redacted] know that we remain available and will be happy to assist once we hear from her Thank youSincerely,Julie R.Liaison, Omnichannel Executive Office | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Dear [redacted] ***,We are in receipt of Revdex.com complaint number [redacted] After speaking to the customer we agreed on the amount that was still owed and I have processed the creditWe do need to allow the 3-business days to post to her accountBased on this information we are considering this matter closed satisfactorilyThank youTheresa S.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Customer called Revdex.com stating the considers the matter resolved

Dear ***:I am in receipt of complaint number [redacted] I offered to exchange or return and re-select the merchandiseThe customer accepted the offer and is satisfied Macy's considers this matter resolved.Thank You,Macy's Executive Office

Dear [redacted] : I am in receipt of your complaint # [redacted] forwarded to us by the Revdex.comAs a representative of Macy's Executive Office, I was asked to review and respond to your concernsYour continued loyalty is important to us and we are sorry we have disappointed youI have applied the promotion code to your order as this purchase did qualify for the promotion JOY The total amount credited to you is $to the [redacted] purchased originally, please allow 3-business days to process back to the cardI apologize for the inconvenience and hope this won't keep you from shopping with us in the futureIf I may be of further assistance, please feel free to contact me at the telephone number listed belowSincerely, Tara B.Liaison, Omnichannel Executive Office | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

*** [redacted] brought to our attention that she had a problem with her car We both agreed to have the vehicle fixed at no charge to her Shortly after that she came into the dealership and said she still wasn't satisfied We agreed to let her out of the contract which we didn't have to do Her down payment was refunded the next day [redacted] went out of his way to satisfy *** [redacted] his customer satisfaction is excellent

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The customer service rep who gave me the wrong information still needs to be terminated She is terrible at her jobI've been in customet service for over 12yrs and was in retail for yrsas a manager Inept employees do need to be retrained but sometimes it's best to purge Regards, [redacted]

June 18, [redacted] Re: Revdex.com Complaint # [redacted] Macy's account ending in [redacted] Dear [redacted] : I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank After reading your complaint, I can certainly understand your inconvenience given the events that occurred with the return of your [redacted] watch We expect all customers to be treated with the highest level of courtesy and professionalism possible and are disappointed when that does not happen However, Macy’s has a very liberal return policy With a receipt, we will accept for exchange or return merchandise that does not completely satisfy you Some exceptions and restrictions on selected merchandise do apply and are posted in these specific departments Macy’s uses a return verification system and all returns or exchanges are subject to validation and approval In review of your above referenced Macy’s account, it was a pleasure to learn that a return of $was credited on June 3, 2015, for the fine watch you pre-sale purchased on November 22, My research found that the billing statement for the period ending February 22, 2015, had a $balance with a $minimum payment due by March 22, When no payment was received by this date, you were charged a late fee and interest in accordance with the terms of the enclosed Department Stores National Bank Credit Card Agreement When no further payments were received, your account continued to accrue late fees and interest and was reported as thirty (30) days past due to the credit reporting agencies Your payment of $was received on April 27, As a courtesy to you, late fee adjustments, in the amount of $on May 27, 2015, and $on June 3, 2015, were credited to your account As an additional gesture of goodwill, I have removed $in accumulated late fees from your account, which resulted in a credit of $2.61, which can be used toward a future purchase using your Macy’s account I have enclosed a copy of your statements for the billing periods ending February 22, 2015, through May 22, 2015, as reference With respect to your claim of non-receipt of billing statements, our records show that monthly billing statements were mailed to you at the address you provided as your billing address We have no record that your statements were returned to us as undeliverable by the post office, which suggests you received them It is our policy not to remove a delinquency from a customer’s credit report, unless a billing or bank error has occurred As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumer Because the information we are reporting is correct, we are unable to accommodate your request to remove the delinquency from your credit report for April However, on June 12, 2015, we instructed the credit reporting agencies to update their records and report your account as “customer disputes reporting” [redacted] , while I understand this is not the resolution you were seeking, we are required to maintain and adhere to specific policies and procedures so that all of our customers nationwide receive fair and consistent treatment If you have any further questions, please do not hesitate to contact me directly at the telephone number listed below Sincerely, [redacted] Macy's Executive Office ###-###-#### Extension [redacted] Enclosures (TO BE MAILED SEPARATELY TO YOUR ADDRESS ABOVE) cc: [redacted] ***, Revdex.com

P.OBox Phoenix, AZ 85072-April 4, [redacted] *** Re: Revdex.com ID [redacted] Macy's account ending in *** Dear [redacted] ***: I am in receipt of your complaint forwarded to Macy's Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank I apologize for any inconvenience you may have experiencedMacy’s goal is to have professional and knowledgeable sales associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently From the comments in your letter, it appears we have fallen short of this goal I would like to thank you for taking the time to share this situation with us, as it provides us an opportunity to follow up with the appropriate action I am copying the [redacted] store manager to ensure that the associates verify they are ordering the right sizesIn reviewing your account, our records indicate that on March 2, 2016, when you returned the jumpsuit, that a refund for the shipping fee in the amount of $was applied to your Macy’s account This credit is shown on your billing statement for the period ending March 24, Attached is a copy for your reference [redacted] ***, it is not Macy’s practice to compensate for a situation such as this; therefore, I must decline your request for additional compensation As a patron of Macy’s since 1999, I hope you will view this as an isolated incident As a gesture of goodwill I am sending you $in Macy’s Money that can be used in any of our store locations Thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please contact me at the number listed belowSincerely, Janice D.Macy's Executive Office###-###-#### Extension *** Enclosures / mailed April 4, cc: [redacted] ***, Revdex.com Manager, [redacted] ***

July 18, [redacted] Re: Revdex.com Complaint ID [redacted] Dear [redacted] ***: We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your inquiry Please accept my apology for any concern this situation may have caused I would have liked to speak with you personally about this matter, but my attempts to reach you were unsuccessful Please be assured that the service you received is not typical of the high level of quality customer service that we strive to provide Macy’s goal is to have professional and knowledgeable Customer Service associates in each department, so that our customers’ questions and needs are addressed and resolved efficiently From the comments in your letter, it appears we may have fallen short of our goal in this instance I thank you for the time you took to share this situation with us, as it provides us an opportunity to follow up with the appropriate action To that end I shared your complaint, as well as my response, with the [redacted] store manager and the management of our social media area for further review [redacted] ***, thank you again for contacting Macy’s and allowing me to respond If you need assistance on another matter, feel free to call me at the telephone number noted below Sincerely, Michael JMacy’s Executive Office ###-###-#### Extension *** cc: [redacted] ***, Revdex.com Store Manager, [redacted] Manager, Macy's Social Media

[redacted] *** [redacted] March 14, [redacted] Re: Macy's Account Ending in [redacted] Complaint ID: [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank I regret any inconvenience or disappointment you may have experienced with your Macy's account ending in *** A review of your account shows you contacted our Customer Service Department on October 29, 2014, and your address was updated from [redacted] to [redacted] *** On July 11, 2015, new purchases were made totaling $ A statement was mailed to [redacted] ***, showing a $minimum payment due by August 21, The statement was returned to us by the United States Post Office as undeliverable We do not continue to send mail once an address is deemed undeliverable Your account charged off on February 24, 2016, with a balance of $157.65, and we received your payment for $on March 1, 2016, for the merchandise purchased on July 11, After reviewing your account, we determined an error was made when updating your address; therefore, we will clear our internal records of any delinquency associated with this issue, and will request the credit reporting agencies update their records and delete any history of delinquency from the time period of August 2015, to February Please allow the agencies approximately thirty (30) business days to make the necessary corrections to update their files This letter will serve as confirmation of this request Although this account cannot be reopened, we hope you will apply for a new Macy's account in any Macy's store or online at macys.com [redacted] , thank you for bringing this matter to my attention, and allowing me to respond Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Nancy M Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] The Revdex.com

[redacted] *** [redacted] June 6, [redacted] Re: Revdex.com Complaint [redacted] Macy’s account ending in *** On behalf of Department Stores National Bank: Contact Date(s) With Customer: June 2, Complaint Summary: [redacted] started receiving phone calls from Macy’s regarding a missing payment He usually receives his statements by mail; however, he did not receive his most recent statements and proceeded to make a payment by phone [redacted] advised that he is in the process of purchasing a home and is requesting for the delinquency to be removed from his credit report Resolution: I contacted [redacted] and advised the delinquency was removed on May 23, 2016, by our credit customer service team and to allow thirty (30) days for the credit reporting agencies to update their records He proceeded to inform me that his credit report had already been updated [redacted] also questioned the credit limit decrease, to which I was advised we do not automatically reinstate the limit after it has been decreased due to late payments I stated we could research into the issue to see if we may restore the limit; however, [redacted] advised his issue was taken care of and there was no need to worry about reestablishing the limit This resolved his concerns Stephanie CMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

[redacted] *** [redacted] June 23, [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s [redacted] account ending in *** Macy’s account ending in [redacted] (closed) Dear [redacted] ***: I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any inconvenience or frustration you may have experienced and for the problems you encountered while attempting to resolve this matter Upon researching this matter, I found that we previously addressed your concerns when you filed a [redacted] complaint (Case [redacted] ), which was handled by my colleague MsLisa B For reference, I am enclosing our letter dated June 15, MsBalso informed me that when she spoke with you on June 21, 2017, she transferred your $payment from the closed Macy’s account ending in [redacted] to your Macy’s [redacted] account ending in *** [redacted] ***, thank you for taking the time to bring this matter to our attention and allowing me the opportunity to respond If you have any additional questions, do not hesitate to contact me at the telephone number listed below Sincerely, Regina MMacy's Executive Office [redacted] Enclosure cc: [redacted] ***, Revdex.com

Revdex.com:I would have expected macys to honor their word over their policy but that's the last time me or any of y friends will ever shop there I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]

June 14, [redacted] *** Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in [redacted] - closed Dear [redacted] : I am in receipt of your complaint filed with the Better Business Bureau, which was forwarded to Macy's Executive Office As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) We sincerely regret any frustration you may have experienced while attempting to resolve this matter Please be assured that the Bank is in compliance with all applicable credit laws and does not participate in fraudulent credit practices of any kindMy review of your account found that we had issued a $Credit Balance Refund check on December 9, On January 6, 2016, you called and reported that you had not received the check As a result, we conducted an investigation and concluded that the check had been lost in transit We stopped payment on the check that was issued and a referral request was submitted to issue a replacement check Please note that the stop payment process can take approximately twenty-one business days to complete before a replacement check can be issued I apologize if this was not explained to you during your January 6, 2016, conversation with our representative On January 25, 2016, you called and requested that the funds be transferred directly to your bank account On February 5, 2016, the stop payment process was completed and on February 8, 2016, the funds were electronically transferred to your bank accountOur records indicate that on February 10, 2016, you contacted us by telephone and requested your account be closed A confirmation letter to confirm your account was closed was sent on February 11, In reviewing the actions taken on that day, the associate you spoke with did not close the account as you had requested Macy’s goal is to have professional and knowledgeable associates available, so that all of our customers’ needs are addressed and resolved efficiently It appears we have fallen short of this goal and I apologize that your request was not executed However, I would like to thank you for the time you took to share this situation with us, as it directs our attention to areas in which we can improve our service quality Please know that we have made management aware of this oversight so that it can be addressed and avoided in the future Because the account was still open, on June 4, 2017, a change in terms notice was sent, a zero balance statement was generated for the account, and a “your statement is ready for viewing” notice was sent on June 5, When you called on June 7, 2017, the account was closed with a zero ($0.00) balance In addition, I confirmed that your account was reporting as current to the credit reporting agencies from February until June and no derogatory information was sent Now that your account has been closed, we will report your closed account status to the credit reporting agencies moving forward [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please contact me at the number listed belowSincerely,Janice D.Macy's Executive Office###-###-#### Extension *** cc: [redacted] ***, Revdex.com

Check fields!

Write a review of Macy's

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Macy's Rating

Overall satisfaction rating

Address: Cincinnati, Ohio, United States, 45202

Phone:

Show more...

Web:

This website was reported to be associated with Macy's.



Add contact information for Macy's

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated