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Macy's Reviews (6111)

October 26, Dear [redacted] : We are writing in regards to rebuttal ID # [redacted] I spoke to the customer regarding the poor customer service she had received when attempting to place her mattress orderAs an accommodation, I have processed a 15% adjustment off the merchandise totalMacy's finds this matter resolvedSincerely, Macy's Executive Office ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintI have tried to work with Macy's but the problems continuePlease re-contact them and help me straighten this outThank you Regards, [redacted]

[redacted] *** [redacted] December 4, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank It was a pleasure speaking with you, and I appreciate the courtesy you extended to me during our conversation This letter is a follow up to our discussion We sincerely regret that the $1,payment sent by your bank was not applied to your account, and you had to send us a copy of the cancelled check for our Billing Adjustments Department to research the missing payment Please accept my personal apology for any inconvenience or frustration you may have experienced and for the length of time it took to resolve this situation Upon review, I found that we were able to locate your payment with the information you provided Although we received the $1,check on September 23, 2015, the remittance did not reference your Macy’s account number and we were unable to post the payment in a timely manner However, we applied the $1,check payment to your account on November 5, 2015, and removed $in interest charges, leaving your account with a $credit balance These adjustments appeared on your November 11, 2015, billing statement On December 2, 2015, we mailed you a $refund check that you should receive within seven (7) to ten (10) days under separate cover As of today’s date, your account reflects a zero ($0.00) balance In regards to your credit score, when we received your initial billing dispute we placed a payment dispute on your account so that this situation would not negatively impact your credit standing Credit reports are completely managed by the credit reporting agencies and we have no control over how your credit score is calculated I assure you that no derogatory account information was reported during the time period of our investigation into your missing payment [redacted] , thank you again for bringing this matter to our attention and giving me the opportunity to reply Your business is important to us, as well as appreciated, and we hope to better meet your needs in the future Do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, [redacted] Randi P Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Hello Tina, We are in receipt of Revdex.com Complaint ID # [redacted] for [redacted] After further review the customer's item arrived at our fulfillment center, therefore, as of 6/30/2016, [redacted] refund has been processed back to her original method of paymentBased on the above, we consider this issue resolvedBest regards, Michele S.| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office

June 03, [redacted] ***Cincinnati Revdex.comE Fourth StreetSuite 600Cincinnati, Oh Revdex.com CASE NO [redacted] Dear [redacted] ***: We are in receipt of Revdex.com Complaint # [redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closedThank youSincerely, Lori L.Macy's Executive Office###-###-####, ext*** cc: [redacted]

[redacted] *** [redacted] January 17, [redacted] *** Re: Revdex.com complaint ID # [redacted] Macy’s account ending in [redacted] On behalf of Department Stores National Bank: Contact Date with Customer: January 13, Complaint Summary: [redacted] requested that Macy’s remove fees of $from his accountHe previously paid the account in full Resolution: I called [redacted] and apologized for any inconvenience he may have experienced I confirmed for him that all fees had been removed on December 11, from his account as he had asked Also verified for him that his account balance is now zero (0) and that account was closed at his request on August 17, This resolved his complaint Michael J Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Deer [redacted] ***, We are in receipt of complaint ID # [redacted] regarding the customer's refund for the mattress he returnedWe contacted the customer and approved to send him a refund check for the mattress he returnedAt this time, Macy's will consider this matter closed Thanks, Macy's Executive Office

[redacted] *** [redacted] January 15, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s [redacted] account ending in [redacted] Macy’s store account ending in [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank It was a pleasure speaking with you, and I appreciate the courtesy you extended to me during our conversations This letter is a follow up to our discussions We recently underwent a system conversion for the Macy's credit card accounts and redesigned the credit servicing site accessed through our macys.com website Unfortunately, this complex upgrade caused a disruption of service to some of our customers' accounts, including yours We apologize for any inconvenience or frustration this may have caused during that time and for the problems you encountered while attempting to access your account on-line I was pleased to learn that you now have the correct Macy’s [redacted] credit card ending in ***, along with the corresponding Macy’s store account ending in *** I am also glad that you recently consulted with a member of our Technical Assistance team and can now access your account information on-line I was disappointed to read about the problems you encountered in obtaining a new replacement Macy’s [redacted] credit card after reporting your original credit card stolen in September The miscommunication you described receiving is not typical of the level of outstanding customer service we strive to provide and we appreciate your bringing this matter to our attention Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality Although I realize this is not the full resolution you wanted, I am hoping you will allow us to better meet your needs in the future As a gesture of our goodwill, I requested a final $credit be applied to your Macy’s store account as an accommodation, since we previously applied a $credit on November 18, 2015, and another $credit on December 19, You will see this most recent adjustment on your January billing statement If I can assist you further, do not hesitate to contact me at the telephone number listed below Sincerely, MsRandi P Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

May 2, [redacted] ***Re: Revdex.com Complaint [redacted] Macy’s [redacted] account ending in ***Dear [redacted] : I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any frustration this matter may have caused you.Per the Department Stores National Bank Credit Card Agreement, if you have been paying less than the Total Now Due on your revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received The minimum interest charge is $ This interest charge is for the money loaned to you during that period, and will appear on the next month's billing statement My review of this matter found that all interest was correctly charged in accordance with the Credit Card Agreement Applying this billing policy to your Macy’s account, the $interest was for interest charged on your account balance between the last bill date of May 22, 2015, and the date (June 8, 2015) that your $payment was applied to your Macy’s [redacted] account Interest of $was charged to your account each month until a payment was received on December 12, 2015, for a total of $ On January 12, 2016, an additional $interest charge was removed and on April 11, 2016, I removed $in interest charges resulting in a $credit balance on your account I have taken the liberty of requesting a credit balance refund check for this amount You should receive the check at the address listed above in seven to ten business daysSince your account balance consisted of fees only, we have cleared our internal records of any delinquency associated with this issue and requested that [redacted] , [redacted] , and [redacted] update your credit file and remove the delinquency reported for July through November Kindly allow the credit agencies thirty (30) days to update their files This letter will serve as confirmation of this request.We did not receive a payment from July through December; therefore, your account was closed Under federal law, we must determine your ability to repay additional credit which is accomplished by reviewing the annual income and monthly expense information provided and the minimum payments due on all existing loans as they appear on your credit report Unfortunately, we are unable to reopen your account If you wish to have a Macy’s [redacted] account in the future, you may reapply inside any Macy’s store or online at macys.com[redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please do not hesitate to contact me Sincerely,Rhea B.Macy's Executive Office###-###-#### Extension ***cc: [redacted] ***, Revdex.com

September 3, [redacted] , ** [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account number ending in [redacted] Dear *** [redacted] : Thank you for the kind courtesy you extended to me during our recent telephone conversation As I mentioned, your complaint filed with the Revdex.com was forwarded to Macy’s Executive Office for review As a liaison in that office, I was asked to respond on behalf of Department Stores National Bank I apologize for any frustration you may have felt concerning our efforts to collect on this past due account In order to assist you during this time of financial hardship, I reversed the $late charge applied to the account on August 8, 2015, and the $late charge applied to the account on July 8, A $late charge was applied to the account on June 8, 2015, and a portion ($13.00) of this late charge was previously reversed as a courtesy to you I reversed the remaining $ You will see these credits in to billing periods I am sorry that your account was not previously eligible for a payment assistance program Part of the eligibility criteria is that an account must be open at least nine (9) months in order to be considered for one of the programs Since your account was opened in January 2015, it was not previously eligible Therefore, after September 8, 2015, please call our Collections Department at ###-###-####, and they would be happy to discuss your account’s eligibility for a payment assistance program The current balance on the account is $ (balance will be less once the late charge reversals are posted to the account) with a minimum payment of $(this includes a $past due amount) due by the payment due date September 8, [redacted] , we appreciate you bringing your concerns to our attention and allowing me the opportunity to respond If you should have any further questions, please do not hesitate to call me at the telephone number noted below Sincerely, Carrie W Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] Revdex.com The Macy's card is issued by Department Stores National BankThis is an attempt to collect a debt and any information obtained will be used for that purpose

Good day, [redacted] ***:Since I made my rejection of Macy's resolution within the allotted time frame, and I have heard nothing from Macy's since then, I felt it was important to contact you.In simple terms, we have paid $in total charges to Macy's (posted in our checking account's online register: $on 05/04/& $on 05/15/15).We have received $in total refunds as of 06/17/15.It has been days since the last credit to our account.This leaves a difference of $275.44.When I last spoke to the Macy's representative on the phone, before the 17th, she told me that she would make sure all of our money was returned, even though I said that we would be happy for them to keep $for our old mattress haul-away fee and $for the return mattress fee, because we said we would pay it.We would consider the matter closed if Macy's would pay the remaining $and produce a statement showing the reason for the $that was taken from our checking account without permission.What is the usual time frame for a company to respond for a rejection of their incomplete reconciliation attempt?Thank you for your attention to this matter, [redacted] ***

We have received Revdex.com Complaint ID [redacted] for [redacted] *** [redacted] placed an order and supplied us with a billing and shipping address that were both the same After further research we've discovered the address provided by [redacted] is not a residence but is rather a freight forwarding businessGiven that [redacted] chose this business to act as her agent and on her behalf, any responsibility for a missing shipment must be resolved solely between that same business and [redacted] ***We suggest [redacted] follow up with the company associated with the address she provided on the order to locate her shipment Based on the above, we consider this issue closedThank You,Macy's Executive Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I received a call from Jan Binquiring if "I had some concerns." I requested to speak with Tom H., who was the last person I spoke with that promised to resolve my earring issue and provide me with a letter to the President concerning my customer service feedbackAs of 5/2/2016, no responseI have attempted to phone MrH.'s Supervisor, Wendy J., who has not returned my callpleas note why I did not communicate with Jan B(I called Jan's supervisor, MrTom Hon several occasions due to Jan's inattentiveness to my problem, meaning "she never returned calls and did not input information for pickup with [redacted] and when she returned call after I spoke to her supervisor, she has no idea what is going on with my case

[redacted] February 14, [redacted] ***, We are in receipt of complaint ID # [redacted] regarding the customer who feels that her deposit was not refunded to her after her order was canceledOur records indicate that the deposit was applied towards the queen mattress that was not canceledIf the customer has any further questions in regards to her employee account, she will need to contact the employee accounts departmentAt this time, Macy's will consider this matter closedThank You, Sincerely,Macy's Executive Office

June 2, [redacted] *** The Revdex.comEast 4th Street, Suite 600Cincinnati, OH Re: [redacted] Macy’s Store Account ending in *** Case #: [redacted] Dear [redacted] ***: Please be assured that you will receive a response to your inquiry as quickly as possible This letter is merely an interim response until our research is completedWe appreciate your patience in this matter If we may be of further assistance, or if you have any additional information that may be pertinent to your inquiry, please feel free to contact me at the telephone number listed belowSincerely, [redacted] Macy’s Executive Offices###-###-#### Extension ***

[redacted] *** [redacted] June 16, [redacted] Re: Macy's [redacted] Account Ending in [redacted] Complaint ID [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any inconvenience you may have experienced regarding the above-referenced account As customer service is crucial to the success of our business, it is always a concern when one customer is not satisfied with the level of service we provided It appears that we fell short of our goal to provide you excellent customer service A review of your account shows that our Fraud Department investigated your fraud claim and in December 2015, removed the fraudulent charges that were originally reported, totaling $4, Additional fraudulent charges were not removed at that time as they were not included in the original claim; however, please know we will clear the remaining balance totaling $1,to bring the account to a zero ($0.00) balance We will also clear our internal records of any delinquency associated with this issue, and will also ask the credit reporting agencies to update their records and delete any history of delinquency from the time period of December to the present Please allow the agencies thirty (30) days to make the necessary corrections to update their files This letter will serve as confirmation of our request [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond Your business is important to us, as well as appreciated Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Nancy M Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] The Revdex.com

June 29, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s [redacted] account ending in ***Dear [redacted] :I am in receipt of your complaint forwarded to us by the Revdex.comAs a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank My review confirmed that your account was registered through macys.com to receive electronic billing statements I verified that billing and payment notifications were being sent to the email address we have on file of [email protected], and we have no documentation of our e-mails being returned as undeliverable Our records show that your billing statement for the period ending January 24, 2016, had a balance of $199.81, with a $minimum payment due by February 20, When no payment was received by that date, your account was charged a $late fee and $interest charge, for a new balance of $230.82, with a $minimum payment due by March 24, When no payment was received by that date, a $late fee and $interest charge were applied, leaving a balance due of $ Since two (2) consecutive monthly payments were missed, your account was reported as days past due to the credit reporting agencies We received payment on March 28, 2016, in the amount of $and as a courtesy $in late fees were removed Enclosed are copies of your billing statements from January through May for your records This letter will confirm that your account is current and has a zero balance.Respectfully, I am unable to clear the derogatory information from your credit report It is not the Bank’s policy to remove any delinquency unless it occurred as a result of a billing error However, on June 16, 2016, we instructed the credit bureaus to code your account as “customer disputes reporting” While I understand that this is not the resolution you are seeking, we must maintain and adhere to specific policies and procedures If you have any further questions, please feel free to contact me at the telephone number listed belowSincerely, Monique MMacy’s Executive Office ###-###-#### Ext *** Enclosures /mailed June 29, cc: [redacted] Revdex.com

Dear [redacted] ***, We are in receipt of Revdex.com complaint # [redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactoryThank you, Sharlita H.Liaison, Omnichannel Executive Office| Macy's, IncDuke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

We are in receipt of [redacted] rebuttalAfter review of this matter, we will be happy to provide an appropriate discount from the suggested retail price of an alternate piece of luggageAs previously stated we cannot match the price nor the discount percentage of a close-out item, but we will be happy to work with [redacted] on an acceptable compromiseWe look forward to [redacted] selecting an alternate item and she can contact us at ###-###-####Based on the above, we consider this matter closedThank you

Update: I have followed up with [redacted] and [redacted] and they tell me that there is still one Macy's account that is derogatory and Macy's did not fix it completely :(Again, Macy's did not keep their word.So, I've submitted for Fraud Investigation and sent them letters from Macy'sThey tell me that it can take upto daysThanks, [redacted]

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Address: Cincinnati, Ohio, United States, 45202

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