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Macy's Reviews (6111)

[redacted] *** [redacted] July 28, [redacted] Re: Revdex.com Complaint # [redacted] Macy's account ending in [redacted] Dear [redacted] : I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my personal apology for any inconvenience you may have experienced concerning the reporting of your above referenced Macy’s account on your credit report In researching this matter, I found that your billing statement for the period ending April 18, 2015, had a $balance with a $minimum payment due by May 18, We received a $payment on April 22, 2015; however, the payment received was less than the minimum amount due The billing statement for the period ending May 18, 2015, had a $balance with a $minimum payment (including a past due amount of $1.98) due by June 18, When no payment was received by this date, your account was past due and was charged $interest and a $late fee in accordance with the terms of the enclosed Department Stores National Bank Credit Card Agreement On July 16, 2015, we received your $payment when you spoke with a representative and you were provided the waiting period of up to business hours to allow the payment to post to your account Although all fees were properly charged, as a gesture of goodwill, on July 21, 2015, I credited the $ late fee Additionally, we have cleared our internal record of the delinquency associated with the payment for the billing period ending May 18, 2015, and have requested the credit reporting agencies update their records and delete any history of delinquency for the time period of May Kindly allow the agencies approximately seven (7) to ten (10) business days to make the necessary corrections to update their records This letter will serve as confirmation of our request As of the date of this letter, your account has a $balance with a $minimum payment due by August 18, [redacted] , thank you again for bringing this matter to our attention and giving me the opportunity to respond You can be assured that Macy’s does not participate in misleading business practices of any kind Your business is important to us, as well as appreciated If I may be of further assistance, please do not hesitate to contact me directly at number listed below Sincerely, Tamalla D Macy's Executive Office ###-###-#### Extension [redacted] Enclosures / mailed July 27, cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Hi, I just sent you an email about my complaint id # ID [redacted] I just got a letter in the mail from them today with a check for what I paidSo please disreguard my prior email saying I did not consider it closedThank you, [redacted]

[redacted] *** [redacted] ** [redacted] January 20, [redacted] Re: Revdex.com Complaint # [redacted] Macy’s [redacted] account ending in [redacted] (closed) Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank We sincerely apologize for any frustration and inconvenience you may have experienced regarding your Macy's [redacted] account, and for the problems you encountered while attempting to resolve this issue A review of your account indicates that the enclosed billing statements for the time period January through August shows you were never charged a late fee when you made payments of less than the minimum payment due The billing statements from September through December (also enclosed) reflect your payments met the minimum payment due For further review, we forwarded a copy of your complaint to our Recovery Department and confirmed that your Macy’s [redacted] was never charged off However, in error, your account was placed with an outside collection agency, [redacted] (***) We have recalled the account from the outside collection agency Since there was no history of delinquency, your account was not reported to the credit reporting agencies Thank you for bringing this matter to our attention and giving me the opportunity to respond As a gesture of goodwill, please accept $in Macy’s Money as an invitation to shop with us again Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Regina M Macy's Executive Office ###-###-#### Extension [redacted] Enclosures / mailed January 20, 2016cc: [redacted] ***, Revdex.com

April 24, [redacted] *** Re: Revdex.com Complaint ID: [redacted] Dear [redacted] : On behalf of Macy's Executive Office, please accept my sincere apology for any inconvenience you did experience with your order # [redacted] We regret that a system failure did not apply your Plenti points to this orderUpon your request, I have adjusted the order for a credit of $to your [redacted] ending in ***Certainly, we would want you to have that benefitThank you for bringing this matter to our awareness and allowing me to address this for youPlease enjoy the fine [redacted] make-upSincerely, Marjorie B.Macy's Executive Office###-###-#### Extension *** cc: [redacted] ***, Cincinnati Better Bureau

[redacted] We left a voicemail for the customer regarding complaint id [redacted] to called left vcml for the customerThe mattress and boxspring were picked up on 7-27-and credit has been processedWe have also confirmed the authorization holds have dropped off her accountAt this time, Macy's considers this issue closedThank You, Macy's Executive Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have submitted the documentation and they are not reflecting the same information that Macy's is statingI even underlined and circled the information showing they are reporting two different delinquency datesBy law they have to report accurate and correct information or it has to be removedI also have requested them to correct the information on numerous times in which they have notThey have not made any attempts either to make the information correctEvery time they respond it is the same thingThey do not want to resolve this issue and I feel that my rights have been violated as a consumerThey also have a lawsuit pending for charges that show up on Macy's credit cards like the one I had for malicious or fraudulent chargesHow do I know I was not a victim of this as well? I cant be sure because they do not report correct or accurate information on their consumers profilesWhich is against the lawI have cited the section per the Federal Law Statute Regards, [redacted] ***

March 14, [redacted] ***Marketplace Resource ConsultantCincinnati Revdex.com Re: Revdex.com complaint ID: [redacted] Dear [redacted] ***: On behalf of Macy's Executive Office I do apologize that this refund was not issued for macys.com order [redacted] for one item at $This is a one time courtesy credit to the Macy's account ending in [redacted] and not according to policyPlease let me know if there is any further question about Macy's policyMacy's does consider this matter resolvedSincerely, Marjorie B.Macy's Executive Office###-###-#### Extension *** cc: [redacted] ***

[redacted] *** [redacted] September 29, [redacted] ** [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in *** Dear [redacted] ***: I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) Please accept my sincere apology for any frustration that you may have experienced regarding your Macy’s account referenced above According to the DSNB Credit Card Agreement, if the minimum monthly payment is not received by the due date shown on your statement, which for your account is the 21st of every month, late fees are applied to the account Furthermore, if you have been paying less than the balance in full on your account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received The minimum interest charge is $ This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement which may result in a statement containing only an interest charge You may avoid all interest charges on your account by paying your balance in full each month by the payment due date Applying the billing policy to your account, the $interest charge that appeared on the billing statement for period ending July 25, 2017, included interest for the funds loaned to you between the last bill date of June 23, 2017, and the date (July 21, 2017) that your $payment was applied to your account When no payment was received by the August 21, 2017, due date, a $late fee and $in minimum interest was charged On September 12, 2017, you contacted us by phone and an associate removed the late fee of $and interest totaling $as a courtesy to you Copies of your billing statements for the periods ending June 23, 2017, through August 25, 2017, are enclosed for your examination Regarding your concern about the Credit Pro charge, please know that, in order to receive the benefits of the Credit Protection plan, customers complete an oenrollment process that requires the customer’s consent Upon researching this issue, I found that you enrolled in the optional Credit Protection program when they contacted you by phone on June 24, I confirmed that the service was cancelled on September 5, 2017, at your request Pursuant to your request, we have reviewed your account, and we must deny your request for reimbursement of the fees charged for the optional Credit Protection program Due to the length of time your account was enrolled and/or billing activity on your account statement for Credit Protection, any previously billed fees are valid and will not be credited Macy's takes the confidentiality and security of our customers’ accounts very seriously Given the trust our customers place in us and understanding our obligations, we have extensive processes, procedures, and technologies in place to maintain the confidentiality and integrity of this important data In reviewing your account, I found that security procedures were followed as a precaution to confirm your identityI apologize that you felt inconvenienced by this procedure Please be assured that it was not our intention to badger you, but rather was an attempt to confirm your identity to protect the security of your account, and it is regrettable that you felt otherwise Please also know that Macy’s does not participate in any deceptive business practices, and the Bank is in compliance with all applicable laws in its credit practices [redacted] ***, thank you for bringing this matter to our attention and giving me the opportunity to respond Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Rhea BMacy’s Executive Office ###-###-#### Extension [redacted] Enclosures / mailed September 29, cc: [redacted] ***, Revdex.com

Good afternoon, It looks like this complaint has now been satisfied with the company Please Cancel this Complaint Thank you for your help, [redacted]

July 23, [redacted] ***Re: Revdex.com ID [redacted] Return PolicyDear [redacted] :I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office As a representative in this office, I was asked to review and respond to your concerns Please accept my sincere apology for any frustration this matter may have caused you and for the delay in responding to your complaint.Macy’s has a very liberal return policy With a receipt, we will accept for exchange or return merchandise that does not completely satisfy you Some exceptions and restrictions on selected merchandise do apply and are posted in those specific departments Macy’s uses a return verification system and all returns and/or exchanges are subject to validation and approval A purchase lookup using a CRL, Registry number or account to determine the original price paid is available for up to years from the date of purchase With a receipt or proof of purchase, a refund will be credited back to the original form of payment used or if you prefer, a store credit will be issued Your original receipt is required for a cash refund Without a proof of purchase, you may be issued a store credit for the item’s lowest selling price within the past days.Due to the time that has elapsed since your date of purchase, the return for your merchandise will need to be processed by a Manager in a Macy’s store Please take your items with your original tags and purchase receipt to your local Macy’s store so that a Manager can assist you[redacted] , I regret that we have disappointed you in this matter I hope you will accept the enclosed $Macy’s Money as a gesture of our goodwill, which can be used toward a future purchase at any Macy’s store If you have any questions, please do not hesitate to contact me at the telephone number listed below.Sincerely,Carye C.Macy’s Executive Office###-###-####Enclosure / mailed July 23, 2016cc: [redacted] * ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Oct 2015I did not receive a second letter from rejection of my first response but all matters has been cleared upAll LPC charges were canceled and my on line account was fixed Thank You

October 27, [redacted] , ** [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in [redacted] (closed) Dear [redacted] : I am in receipt of your additional correspondence filed with the Revdex.com and forwarded to Macy’s Executive Office Since I am familiar with your inquiry, I was asked to review and respond to your additional concerns on behalf of Department Stores National Bank I apologize for any confusion with my previous response When a fraud claim is opened on a purchase, a minimum monthly payment is still required for all charges that are not in dispute The fraudulent charge was placed on your account on February 16, This disputed charge did not cause the delinquency on your account As stated in my previous response, you had a valid billed balance of $which was initially billed to you on February 13, We have confirmed the electronic billing statements for this balance were delivered to you on February 16, March 20, April 18, and May 19, Your account was closed on June 18, 2017, due to non-payment of your valid account balance We received payment for this balance on August 24, As a credit provider, we have an obligation to accurately report activity, whether favorable or unfavorable, to the credit reporting agencies The information we are reporting is accurate; therefore, we are unable to remove the delinquency from your credit report [redacted] , although we would like to reply favorably to every customer, it is not always feasible We apply our credit policies uniformly to all of our customers and cannot make an exception in this matter Please contact me at the number below if you need assistance on another topic Sincerely, Kristi C [redacted] Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

January 19, [redacted] ***, We are in receipt of complaint ID # [redacted] regarding the customer who had not received the Worry No More kit with the certificate at the time of delivery of his chairsWe have shipped the kit to the customer via UPS and have offered compensation due to this delay in shipping the kit to him At this time, Macy's will consider this matter closedThank You, Sincerely, Macy's Executive Office

January 20, [redacted] ** [redacted] Re: Revdex.com ID # [redacted] Store Experience I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns Please accept my sincere apology for the level of customer service you received while shopping in our [redacted] store As a company committed to outstanding customer service, Macy’s goal is to have professional and courteous associates available within every department so that all of our customers may have a positive and rewarding experience Be assured that we do not tolerate any kind of rude or disrespectful behavior I can state with confidence that our policies promote respect for all of our customers and values their continued loyalty Although it is disheartening to hear that we did not meet your expectations, your feedback is valuable to us, as it directs our attention to areas in which we can improve our service quality Therefore, a copy of your complaint and my response has been forwarded to the appropriate management so that this issue may be addressed directly with the manager involved Please note that due to privacy and employment laws, we are unable to provide more details about any action that may be taken [redacted] , your continued loyalty is important to us, as well as appreciated, and I hope you will view this as an isolated incident If I may be of further assistance, please do not hesitate to contact me directly at the telephone number listed below Sincerely, Rhea BMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com Store Manager, [redacted] ***

November 21, [redacted] Re: Revdex.com Complaint ID [redacted] Bloomingdale's [redacted] account ending in *** Bloomingdale's store account ending in [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Bloomingdale's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB)Please accept my sincerest apology for any frustration or inconvenience that this issue may have caused you Please be assured that Bloomingdale's does not participate in dishonest or deceptive business practices of any kind We have policies and procedures in place to ensure that we are in compliance with all applicable laws and we regret that you feel otherwise Upon researching you inquiry, I discovered that you purchased [redacted] Sunglasses on June 15, 2016, in the amount of $ This purchase was made on your Bloomingdale's store account ending in ***You returned the [redacted] Sunglasses on July 4, 2016, and the refund posted to your Bloomindale's [redacted] account in error I have enclosed a copy of your statement from your Bloomingdale’s [redacted] account ending in ***, with the closing date of July 5, 2016, for your records This statement confirms the return was applied to your Bloomingdale's [redacted] account Further research confirmed that you spoke with a Bloomingdale's Customer Service representative on August 1, This Customer Service representative successfully transferred the misapplied return to your Bloomingdale's store account ending in [redacted] on August 1, In order to process this request, a debit was made on the Bloomingdale's [redacted] account, and the refund was credited to the Bloomingdale's store account I have enclosed the statements from both accounts to confirm the debit of the refund on Bloomingdale’s [redacted] account ending in [redacted] and the credit of the refund to the Bloomingdale’s store account ending in *** Your statement with the closing date of August 30, confirms that the misapplied return was credited to the store account which I have enclosed for your records as wellI have confirmed that at no point were you charged three different times for the return of your [redacted] sunglasses You were charged one time for the purchase of the sunglasses, and the refund was first credited to your Bloomingdale’s [redacted] account once, and then transferred to your Bloomingdale’s store account With respect to the fees and charges you referenced in your correspondence, please note that these fees and charges were not the result of the credit being applied to the Bloomingdale’s [redacted] account Both of your accounts carried balances from the months of June 2016, through November 2016, which resulted in fees and charges on your account The misapplied return did not create any additional late fees or interest charges In regards to the late fees that posted to your account, for clarification, once a payment is not received by the due date, the minimum amount due will include any previous month’s minimum amount past due, plus any unpaid late fees and the current month's regularly scheduled payment In addition, any credits will lower the account balance; however, credits do not decrease the required minimum Now Due payment amount In regards to the interest fees that posted to your account, we charge interest for carrying a balance into the next billing cycle; if you have been paying less than the Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is receivedThe minimum interest charge is $ That interest charge is for the funds loaned to you during that period and it may result in a statement with only an interest charge My review of your account indicates that all fees and interest were appropriately charged As of today's date, your Bloomingdale's [redacted] has a balance in the amount of $1,with a minimum payment due in the amount of $by December 1, Your Bloomingdale's store account ending in [redacted] has a zero ($0.00) balance after your payment in the amount of $on November 5, [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond I hope this letter clarifies any remaining questions that you may have had in regards to this issueIf I may be of additional assistance, please do not hesitate to contact me at the number listed below Sincerely, Ebony MBloomingdale's Executive Office ###-###-#### Extension [redacted] Enclosures / mailed November 21, cc: [redacted] ***, Revdex.com Customer Service Manager, Macy's Credit & Customer Service

Revdex.com: I have reviewed the response made by the business in regard to my complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Customer called stating he was looking for clarification regarding Macy's response

[redacted] *** [redacted] February 22, [redacted] Re: Macy's Account ending in [redacted] Dear [redacted] ***: I am in receipt of your recent complaint filed with the Revdex.com regarding your Macy's account ending in *** As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank I regret you were dissatisfied with our previous letter dated February 11, However, our response has not changedThe balance of $1,will remain on our records You have requested a copy of the original application and signature used to open this account Because of the length of time that has passed since the account was opened, no signed document is availableThe signed sales receipts are your agreement to pay your account in accordance with the terms of the credit card agreement [redacted] ***, please contact me at the telephone number below if you have additional questions Sincerely, Julia O Macy's Executive Office ###-###-#### Extension [redacted] cc: The RevDex.com Complaint # [redacted] The Macy's card is issued by Department Stores National Bank

[redacted] *** [redacted] November 9, [redacted] [redacted] *** [redacted] *** Re: Revdex.com complaint # [redacted] Macy’s account ending in *** On behalf of Department Stores National Bank: Contact Date with Customer: November 4, Complaint Summary: A payment mailed by [redacted] bank in August has not been applied to his account The Macy’s account number on the check was incorrect The bank has also supplied a copy of the cancelled check Resolution: I called [redacted] and apologized for any inconvenience he may have experienced I informed him that the payment had been located and applied to his account and that we have removed late fees and interest from the account and the balance is now zero ($0.00) We removed the 30-day payment delinquency for September from our files and instructed the credit bureaus to update their records as well Michael J Macy’s Executive Office ###-###-#### Extension *** cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintWe have yet to receive the promised adjustment and will not close the case as resolved until it's received Thanks Regards, [redacted]

June 28, [redacted] ***Re: Revdex.com Complaint ID [redacted] Macy’s account ending ***On behalf of Department Stores National Bank: Contact date with customer: June 22, 2016Complaint Summary: Customer filed a complaint regarding a misapplied payment sent March 15, 2016, which cleared her bank on March 22, The customer called April 18, 2016, regarding the payment not showing on her account and when requested to send the front and back copy of the cashed check she refused and filed Revdex.com complaint on April 19, 2016.Resolution: I spoke with the customer and informed her that after researching, we were able to locate the payment I advised it will take 7-days to apply to her account I also informed her that the account number on the check was inaccurate causing it to not post appropriately to her account Customer was happy with the outcome and thanked me for the call.Sincerely,Monique M.Macy's Executive Office###-###-#### Ext ***cc: [redacted] ***, Revdex.com

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Address: Cincinnati, Ohio, United States, 45202

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