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Macy's Reviews (6111)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] *** [redacted] February 2, [redacted] Re: Revdex.com ID [redacted] Macy's account ending in [redacted] Dear [redacted] ***: I am in receipt of your most recent complaint forwarded to Macy's Executive Office by the Revdex.com As a representative of this office and because I am familiar with your account, I was asked to review and respond to your concerns on behalf of Department Stores National Bank I apologize for any inconvenience you may have experienced Thank you for the courtesy you extended to me during our phone conversation on January 28, 2016, and confirming that you received your card I apologize that the initial card was received later than you expected When we discussed the status of your account on December 15, 2015, and we updated our address it was not clear at that time if your card had already been sent When we spoke on December 31, 2015, you confirmed that you hadn’t received your card and we ordered a new one for you Please use the second card that you received and destroy the first one that was issued [redacted] ***, thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please contact me at the number listed below Sincerely, Janice D Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] The company did call me told me they would work with me and and would give me more time on the days have not gotten anything in writing from them just phone talk Got a email from worrie no more the amount they told me two week ago is less that what they said at first , until WORRIE no more get together and say the same thing and put it in writing I would like to keep this open or meet for mediation, between Macy's and WORRIE no more[redacted]

December 12, [redacted] *** re: Revdex.com Complaint ID: [redacted] Dear [redacted] : On behalf of Macy's Executive Office, I am responding to your Better Business Complaint regarding your recent experience with online ordering and Macy's customer serviceThank you for your courtesy when we spokeThe appropriate sale prices have been providedCertainly, coaching and feedback have been provided for the process of placing the orderThat was consistent with Macy's policy as well as your requestYour experience did not meet your expectations for Macy's or our ownWe are most appreciative of your bringing this to our awareness to allow improvement for our customers' experiences in the futureIn respect and consideration, a $Macy's gift card is being sent to youThis is coming in a plain white envelopeThank you for continuing to shop at Macy'sSincerely, Marjorie B.Macy's Executive Office###-###-#### Extension *** cc: MsTina Geers, Cincinnati Revdex.com

[redacted] *** [redacted] December 19, [redacted] Re: [redacted] - Case # [redacted] and # [redacted] Revdex.com ID # [redacted] Macy’s [redacted] account ending in [redacted] Macy’s account ending in [redacted] Dear [redacted] **: I am in receipt of your complaint, filed with the [redacted] and the Revdex.com, which were forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) I am so sorry you did not receive a response to your previous phone messages and emails; however, this is the first correspondence we have received in our office We regret any frustration that you may have experienced due to this matter According to the terms of the DSNB Credit Card Agreement, if the minimum amount due is not received by the payment due date as shown on your monthly statement, a late fee is applied to your account In addition, if you have been paying less than the Total New Balance on your Revolving account balance each month and you then pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received The minimum interest charge is $ This interest charge is for the money loaned to you during that period, and will appear on the next month's billing statement This may result in a billing statement with only an interest charge You can avoid being charged interest by paying your account balance in full every month by your payment due date Applying this billing policy to your Macy’s store account, your March 29, 2016, billing statement had a balance of $304.86, with a $minimum payment due April 25, We received the $payment on April 3, (which was less than the total balance on the account) Your April 28, 2016, billing statement had a balance of $2.88, with a $minimum payment due May 25, When no payment was received by this date, a $minimum interest and $Credit Protection charge were assessed; however, there was no late fee Also, no payments were received by the due dates of June 25, July 25, August 25, September 25, October 25, and November 25, Although the fees were properly charged, because the unpaid balance on your account was less than $and the remainder of the balance consisted of fees only from billing period ending May 25, 2016, through the billing period ending November 25, 2016, I credited the $and removed the accumulated fees in the amount of $resulting in a zero balance Also, applying this billing policy to your Macy’s [redacted] account, your November 4, 2015, billing statement had a balance of $5.69, with a $minimum payment due December 1, When no payment was received by this date, a $minimum interest, and $for the Credit Protection Plan was charged We received the $payment you made on December 4, (three days after the payment due date) We received no further payments on this account Although the fees were properly charged on your Macy’s [redacted] account, because the remaining balance from the billing period ending May 5, 2016, through the billing period ending November 4, 2016, consisted of fees only, we removed the accumulated fees in the amount of $resulting in a $credit balance On December 19, 2016, I requested a Credit Balance Refund Check in that amount be sent to the address listed above Additionally, we cleared our internal records of any delinquency associated with both the Macy’s and Macy’s [redacted] accounts for April 2016, through December 2016, and requested that [redacted] , [redacted] , and [redacted] Please allow seven (7) to ten (10) business days for the agencies to make the necessary corrections to their files Until then, this letter will serve as confirmation of our requestTo confirm, as of the date of this letter, your Macy’s and Macy’s [redacted] accounts are closed with a zero balance Be assured that we attempt to satisfy our customers whenever possible, unfortunately, this is not always feasible Once a Macy’s or Macy’s [redacted] account is closed, it can no longer be reopenedIf you wish to have a Macy’s account in the future, you would need to apply for a new accountYou may apply online at macys.com, or inside any Macy's store at a register Regarding your online order dispute, we received no enclosures with your complaints and I was unable to locate any online orders with your name, email address, mailing address, or phone number Please provide a reservation number or order number and I would be happy to research this issue further You may contact me at the telephone number below or send a fax to my attention at ###-###-#### Sincerely, Rhea BMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] [redacted] ***, Revdex.com

[redacted] *** [redacted] February 9, [redacted] ** [redacted] Re: Revdex.com ID # [redacted] Macy’s account ending in [redacted] Dear [redacted] : I am in receipt of your additional comments filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your continuing concerns on behalf of Department Stores National Bank (DSNB) Please be assured that the Bank does not participate in dishonest or deceptive business practices of any kind We have policies and procedures in place to ensure that we are in compliance with all applicable laws I was sorry to learn of the issues you described encountering when attempting to use your Macy’s card and that you were not satisfied with our prior response As stated in our letter dated January 30, 2017, once an account is closed, it can no longer be reopened Under federal law, in order to extend credit to a consumer we must determine the applicant’s ability to repay additional debt This is accomplished by reviewing annual income information as well as existing credit obligations and credit worthiness through a review of your credit report Therefore, a new application must be submitted through our new account application process in any Macy’s store or on macys.com [redacted] , we attempt to satisfy our customers whenever possible, unfortunately, this is not always feasible Please do not hesitate to contact me at the telephone number listed below if you have any further questions Sincerely, Rhea BMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

***, In reviewing [redacted] ***'s rejection I can advise the refund check has been issuedThe check number is [redacted] , dated 9-20-for a total of $If [redacted] will receive this check any day if it has not already been received Thank You,Macy's Executive Office

[redacted] *** [redacted] June 17, [redacted] Re: Revdex.com Complaint [redacted] Macy’s [redacted] account ending in [redacted] Macy’s account ending in [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank I was disappointed to read about the experiences you described with our telephone representatives calling to inquire about a payment to your Macy's account Although our calls are intended as a courtesy to remind customers of a recently missed payment, it is also an opportunity to assist our customers with maintaining a good payment and credit history with us Your credit card has two accounts associated with it and accesses two lines of credit Purchases made at any Macy’s store or online at macys.com are applied to your Macy’s store account ending in ***, with a billing date of the 20th of each month Purchases made outside of Macy’s are applied to your Macy’s [redacted] account ending in ***, with a billing date of the 26th of each month Because these accounts have different billing dates, we send separate billing statements for each account When making a payment through your bank’s on-line bill pay service or on macys.com, each account must be registered separately, and the appropriate one selected at the time of payment I sincerely apologize for any frustration this matter may have caused you Upon review, I found your purchases were made in the Macy’s Merritt Square Store; therefore, they were posted to your Macy’s store account ending in *** Your purchases totaling $were made on October 16, 2015, and the payment for this amount was received on November 4, This payment was posted to your Macy’s [redacted] account and transferred to your Macy’s store account on December 6, The payment of $that was posted on December 4, 2015, for the purchase you made on November 24, 2015, was transferred to your Macy’s store account as well on December 6, For your purchase made on December 3, 2015, the payment of $was received on December 17, 2015, resulting in a credit balance of $on your [redacted] account On January 28, 2016, a representative requested for a Credit Balance Refund check to be sent for this amount, and we received indication that you had cashed the check On February 26, 2016, the payments of $113.40, $33.47, and $were all transferred to your Macy’s store account again, resulting in a debited balance of $on your [redacted] account On May 23, 2016, the $payment was transferred back to the [redacted] account and on June 9, 2016, the $payment was also transferred We received another payment from you for the amount of $on May 16, 2016, that was applied to your [redacted] account The late fees ($54.00) and interest charges ($15.77) have been removed from your Macy’s [redacted] account resulting in a zero balanceFurthermore, this account was closed on September 29, 2015, due to inactivity I have cleared our internal records on your Macy’s store account and [redacted] account of any delinquency associated with this issue, and requested that [redacted] , [redacted] , and [redacted] delete the delinquency on your Macy’s store account for January 2016, and the delinquency on your [redacted] account for March Kindly allow the agencies thirty (30) days to update their records Until then, this letter will serve as confirmation of this request In addition, the late fees ($124.00) and interest charges ($17.83) on your Macy’s store account have been removed As of the date of this letter, this account is open with a current balance of $109.66, and a minimum payment of $due by June 20, I have enclosed an account audit of your Macy’s store and [redacted] accounts from October through May I have also included your Macy’s store billing statements from October 23, 2015, through May 24, 2016, and [redacted] billing statements from November 29, 2015, through May 30, 2016, as reference [redacted] , your continued loyalty is important to us, as well as appreciated, and I am sorry this problem wasn't resolved sooner Thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please do not hesitate to contact me Sincerely, Stephanie CMacy's Executive Office ###-###-#### Extension [redacted] Enclosures /mailed June 17, cc: [redacted] ***, Revdex.com

[redacted] *** [redacted] January 12, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in [redacted] Dear [redacted] : I am in receipt of the most recent complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office As I am familiar with your situation, I was asked to review and respond to your continuing concerns on behalf of Department Stores National Bank It was a pleasure speaking with you and this letter is a follow up to our discussion on January 3, I am glad that you are satisfied with the billing statement copies you received and that you were able to consult with a member of our Technical Assistance team to access your account information online I was also able to confirm that your account has been updated to receive both paper statements and e-mail notifications going forward According to the Department Stores National Bank Credit Card Agreement, interest is charged on the outstanding balance of your Revolving account until the day you pay the full balance owed For example, if you have been paying only the minimum payments on your Revolving balance and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the date that your payment is received This interest charge will appear on your next statement The minimum interest charged is $ Applying this billing policy to your Macy’s account, the $interest charge that appeared on your December 17, 2015, billing statement included interest assessed between the last bill date of November 16, 2015, and the date (December 1, 2015) that your $payment posted to your Macy’s accountAs I mentioned during our conversation, I removed this $fee on January 3, 2016, which, as of the date of this letter, leaves your account with a $credit balance You may shop against this credit balance or request a refund [redacted] , if you have any further questions or if I may assist you in the future, feel free to call me at the telephone number listed below Sincerely, [redacted] Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

May 5, [redacted] ***Re: Revdex.com Complaint [redacted] Macy’s [redacted] account ending in ***Dear [redacted] ***: I am in receipt of your complaint forwarded to Macy’s Executive Office by the RevDex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National BankIn August 2015, we underwent a system conversion for the Macy’s credit card accounts as well as the credit servicing pages accessed through the macys.com website Unfortunately, the implementation of this upgrade caused an error to occur and electronic statement notifications were not delivered to some customers that had elected to receive their statements through a third party, such as their bank’s website Therefore, we have cleared our internal records of any delinquency associated with this issue, and have requested the credit reporting agencies update their records and delete any history of delinquency from the time period of October through December Please allow the agencies approximately thirty (30) days to make the necessary corrections to update their files This letter will serve as confirmation of this request.Please accept my personal apology for the problems you have encountered trying to resolve this issue and thank you for bringing this matter to our attention Should you wish to reconsider the use of your Macy's account in the future, please do not hesitate to call me at the telephone number listed below Sincerely,Michael J.Macy's Executive Office###-###-#### Extension ***cc: [redacted] ***, Revdex.com

[redacted] *** [redacted] *** August 30, [redacted] *** Re: Macy's Store Account Ending in [redacted] (closed) Macy's Store Account Ending in *** Macy's [redacted] Account Ending in [redacted] (closed) Macy's [redacted] Account Ending in *** Complaint ID: [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National BankPlease accept my sincere apology for any inconvenience or misunderstanding you may have experienced regarding the above-referenced accounts As customer service is crucial to the success of our business, it is always a concern when one customer is not satisfied with the level of service we provided It appears that we fell short of our goal to provide you excellent customer service and we thank you for bringing this matter to our attention Your Macy's [redacted] card is designed to separate your Macy's purchases from any purchases made outside of Macy's There are two credit lines attached to one credit cardWhen your credit card is used at a register inside one of our Macy's stores or at macys.com, the charges will be applied to your store account The last four digits of your current store account are *** This account number will be listed on your monthly billing statement When your credit card is used at a register outside one of our stores, the charge will be applied to your Macy's [redacted] account The last four digits of your current Macy's [redacted] account are *** This account number will be listed on your Macy's [redacted] billing statement and also printed on your card Separate statements are issued for each account and are sent approximately one (1) week apartA review of the above-referenced accounts shows we closed your Macy's [redacted] Account ending in [redacted] on June 15, 2016, as a security measure after possible fraudulent activity was reported and a new [redacted] account ending in [redacted] was established The balance of $was transferred to the new [redacted] account ending in *** Your Macy's store account ending in [redacted] was reported lost due to the card being left in the store on December 20, 2013, and the account number changed to the current Macy's store account ending in [redacted] at that timeFor your records, under separate cover, I am sending copies of monthly statements on the account ending in [redacted] for the closing date of August 30, 2015, through the statement closing date of June 29, 2016, and for the Macy's [redacted] account ending in [redacted] for the closing date of November 4, to the present Six of your payments made between August and October were incorrectly applied to the closed store account ending in ***, because, as you explained in your correspondence, your bank's online bill pay still had the old account listed The misapplied payments created a credit balance totaling $705.00, as shown on the statement for the closing date of October 29, On October 31, 2015, one of our associates initiated a transfer of that credit balance to your Macy's [redacted] account ending in *** On the same day, a different associate transferred six (6) payments totaling $from the Macy's account ending in [redacted] to the [redacted] account ending in *** Unfortunately the $credit on your Macy's account ending in [redacted] was incorrectly transferred twice, once as payment transfers and once as a credit balance transfer This resulted in a $1,credit to your Macy's [redacted] account ending in ***, and a debit to your Macy's account ending in [redacted] totaling $ In order to correct this error, one of the $credits was reversed on August 23, This reversal resulted in a $debit to your [redacted] account and a $credit to your Macy's account ending in ***, and as of the date of this correspondence, your Macy's account ending in [redacted] has a zero ($0.00) balance This correction has brought your Macy's [redacted] account balance over your credit limit of $3, The balance on the [redacted] account is currently $3,855.44, and as of the date of this correspondence is currently past due for a payment A $minimum payment was due by August 1, We did not receive a minimum payment resulting in a $late fee A $minimum payment is due by September 1, 2016.Due to the error that occurred with the payment transfers on October 31, 2015, we have cleared our internal records of any delinquency associated with this issue, and have instructed the credit reporting agencies to update their records and delete any history of delinquency from the time period of November to the present Please allow the agencies thirty (30) business days to make the necessary corrections to update their files This letter will serve as confirmation of this request Please contact me at the telephone number below in order to have the account considered for a credit limit increaseAdditionally a payment for $was received on October 30, 2015, and was applied to your Macy's account ending in *** On August 19, 2016, we transferred the $payment from the closed account to your current Macy's account ending in [redacted] which now has a $balance [redacted] , your continued loyalty is important to us as well as appreciated, and I am sorry this matter was not resolved sooner Please accept the enclosed $in Macy's Money in the interest of customer service I hope you will view this as an isolated incident and allow us the opportunity to mend our business relationship with you If I may be of further assistance, please feel free to contact me at the telephone number listed below Sincerely, Nancy M.Macy's Executive Office###-###-#### Extension *** Enclosures cc: [redacted] *** The Revdex.com American Express is a federally registered service mark of [redacted] and is used by Department Stores National Bank pursuant to a licenseThis credit card program is issued and administered by Department Stores National Bank.This is an attempt to collect a debt and any information obtained will be used for that purpose

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint due that I was unable to solve this issue thru Revdex.com I have decided to open a small case and let the judge solve this issueI will take all steps necessary to make them pay for all the time I have lost with this matter and the credit damage they did to my creditI don't want to hear from them ever again unless it is in court Regards, [redacted]

[redacted] *** [redacted] March 17, [redacted] Re: Revdex.com ID # [redacted] Macy’s [redacted] [redacted] account ending [redacted] (closed) Dear [redacted] : I am in receipt of your complaint emailed to MrTerry L., Chairman and CEO of Macy’s Inc., and filed with the RevDex.com As a liaison in Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank My research shows on June 17, 2015, we sent you a Notice of Change in Terms and Right to Opt Out (copy enclosed) for your account, which took effect on July 21, You were advised in that notice that your Credit Card Agreement was changing and we replaced it with a new one This notice advised you that your Store Account associated with your Macy’s [redacted] account was being closed, but that you may continue to use your [redacted] card to make purchases at Macy’s and everywhere [redacted] is accepted On January 7, 2016, you stated you made an electronic payment to your Macy’s store account on December 17, 2015, for the balance in full of $ You requested that payment be transferred to the Macy’s [redacted] account, however, the payment could not be located, and the associate advised you to send us proof of payment At that same time, a total of $in late fees and interest was credited to your account Unfortunately, an error occurred and the account was not noted as disputing the balance Once an account is past due for any reason, a hold preventing new charges is put on the account until at least the past due payment amount is made I am sorry if this information was not explained when you spoke to both the store associate and a supervisor On January 11, 2016, we noted receipt of your fax information with an estimated completion date of January 26, 2016, and on January 14, 2016, when you contacted us by phone; you were advised of that information We sincerely regret if this was not communicated to you correctly at that time On January 22, 2016, review of your fax information showed the required electronic transmittal information required to locate your payment was not included in your information and a letter requesting you contact us was sent on that same date On January 23, 2016, you contacted us by phone and indicated no additional information would be provided As I explained in my emails to you dated February 10, and February 16, 2016, the electronic transmittal information is required to confirm your bank sent a payment to us Your response indicated no further information would be provided Also, per your email request dated February 16, 2016, your account was closed In addition, on February 19, 2016, you called and spoke to an associate who again advised we needed the transmittal information You advised no further information would be sent As of the date of this letter, your account shows a credit balance of $and I have requested a refund check for that amount to be sent to your mailing address on file Please allow to business days to receive the check [redacted] , we are sorry for disappointing you in this matter Once the requested information is received, I would be happy to assist you in resolving this issue Sincerely, Rhea B.Macy's Executive Office ###-###-#### Extension [redacted] Enclosure / mailed March 17, cc: [redacted] ***, Revdex.com

My name is [redacted] , my complaint ID # is [redacted] I filed a complaint on 10/02/against Macy’s Department Store for the then amount of $Each month this continues the amount increasesI was really hoping this would have been resolved by now but I have not received a response from anyone regarding a settlementWould you please look into the status of this complaint for me.Sincerely, [redacted]

[redacted] *** [redacted] October 15, [redacted] Re: Revdex.com ID # [redacted] Macy’s account ending in [redacted] Dear [redacted] : I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any frustration you may have been caused while trying to access your account online to view your statements and to reach a customer service representative to resolve this issue In reviewing your account, I see the minimum payments for May, June, July, and August 26, 2015, were $147.00, $62.00, $61.00, and $respectively and not the $as indicated in your letter Copies of your billing statements for the periods ending May 26, 2015, through August 30, 2015, are enclosed for your examination Once an account is past due, the minimum payment includes the previous months’ past-due amounts (scheduled payments plus late fees, if applicable) and the current month’s regularly scheduled payment amount Your July 26, 2015, billing statement had a $ minimum payment due by August 26, Because the $payment received on August 21, 2015, did not meet the minimum payment required for this billing cycle, you were charged a $late fee on August 26, As a gesture of goodwill, this $fee was removed You will see this adjustment on your September 26, 2015, billing statement We recently upgraded our credit system and websiteThis upgrade did cause account information to be unavailable to our customers online at macys.comWe apologize for the inconvenience this upgrade may have caused to you Also, please be aware the Macy’s credit cards are issued by Department Stores National Bank [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond Your business is important to us, as well as appreciated Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Rhea B Macy's Executive Office ###-###-#### Extension [redacted] Enclosures / mailed October 14, cc: [redacted] ***, Revdex.com

February 02, [redacted] ***Dear [redacted] :I am writing in regards to the Revdex.com complaint ID# [redacted] We do apologize for the inconvenience this has caused.I confirmed with credit that the account has been re-opened to cover the purchased furnitureI do apologize, because this is not your account I am unable to discuss the detailsYou can give my contact information to your daughter, Melissa and I will be happy to assist her with the account.I have been watching the sales check in question to make sure the authorization does not change before the delivery is completed on 2-10-As of today it is still authorized.I am truly sorry I am unable to accommodate your request to honor a full refund for the final piece being delivered on 2-10-Although, I did request discounts off each sales check giving your daughter a credit of $ tax included for the inconvenience this has causedPlease allow up to business days for the credit to post to the original form of paymentThe credits will post separately $160.34, $84.53, $and $The final adjustment will post after the delivery on 2-10-18.Macy's finds this matter resolved.Sincerely,Macy's Executive Office ###-###-####

***,We are in receipt of Complaint ID # [redacted] regarding the customer's WorryNoMore extended warranty purchased in To resolve this issue, we have submitted an adjustment for the WorryNoMore Great Give Back voucher the customer did not receiveThe customer will receive a store merchandise only certificate within 3-weeks that can be used to purchase any merchandise at our store, including furniture If the customer does not receive the store credit within the specified time frame, our office may be contacted directly At this time, Macy's will consider this matter closed Thanks, Macy's Executive Office

We are in receipt of complaint ID # [redacted] regarding the customer's mattress purchaseThe [redacted] has approved a full replacement of the mattress for the customer At this time, Macy's will consider this matter closedSincerely, Macy's Executive Office###-###-####

August 10, [redacted] Re: Revdex.com Complaint ID # [redacted] Dear [redacted] ***: I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office As a representative in this office, I was asked to review and respond to your concerns Please accept my sincere apology for any inconvenience or frustration this matter may have caused you Unfortunately, merchandise can be inadvertently placed by a customer or sales associate in the incorrect area in all stores and honoring prices is not a requirement All instances of this nature are handled on a case by case basis I am happy to inform you the Store Manager at [redacted] has agreed to refund you the $price difference of the shirt, as a courtesy, and he will work with you directly for the accommodation [redacted] ***, thank you for bringing this matter to our attention and giving me the opportunity to respond Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Monique MMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com Store Manager, [redacted] location

[redacted] *** [redacted] June 2, [redacted] *** Re: [redacted] - Case # [redacted] Revdex.com ID [redacted] Macy's account ending in *** Dear [redacted] : I am in receipt of your complaints filed with the [redacted] and the Revdex.com that were forwarded to Macy's Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) We regret any disappointment you may have experienced because the credit limit was lowered on your Macy’s account According to the terms of the DSNB Credit Card Agreement, we may reduce or increase your credit limit at any time for any reason as permitted by law We may review your account’s payment history and activity, as well as information provided by outside credit reporting agencies, and increase or decrease your credit limit, without prior notice, based on this information We adjust credit limits based on our analysis of the risk associated with each credit limit All banks must maintain appropriate risk management strategies The letter we sent you dated April 26, 2016, (copy enclosed), includes the reasons that we lowered your credit line The letter also includes your credit score and the factors which most negatively impacted your credit score That information was provided to us by [redacted] I also noted that this was the third time your payment was late in the past year As you may not be aware, you have the right to dispute the accuracy or completeness of the information reported in your credit report with the credit reporting agency You may obtain a free copy of your credit report if you request it within sixty (60) days of receiving the letter referenced above If you believe there is incorrect information in your credit report, you may work directly with credit reporting agencies to correct your report I apologize that our representative did not ensure that the late fee was not applied to your account As a courtesy to you, we removed a $late fee on March 16, 2016, and a $late fee on April 26, As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumer Our records indicate we did not receive your payments by the payment due dates for March and April Therefore, we are unable to accommodate your request to remove the thirty (30) day delinquency from your credit report [redacted] , the Bank must adhere to specific policies and procedure so that all customers receive fair and equal treatment We are unable to modify your credit limit at this time or make any changes to your credit report Thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please contact me at the number listed below Sincerely, Janice D.Macy's Executive Office###-###-#### Extension *** Enclosure cc: [redacted] [redacted] ***, Revdex.com

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Address: Cincinnati, Ohio, United States, 45202

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