We are making arrangements to pay this bill and provide homeowner with documentationAdditionally we informed homeowner that supplier could not come after them for payment but if homeowner would send copies of any correspondence they received OUR ATTORNEY WOULD TAKE CARE OF IT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI just received word from you that *** *** has not responded to Revdex.coms request to address the problems I have outlined in my complaintTo add what will hopefully be an end to the story, here are a few last additions:
*** *** has continued to make promises he cannot keep and even though he claims he wants to pay me my deposit back, he continues to fail on all accountsTwo days ago he informed me he was hiring a lawyer to help him shut down his businessI assume this means he will be filing for bankruptcy.
I have since hired a lawyer who is helping me navigate a payment schedule that he can pay me weekly until the balance is paid in full despite a possible bankruptcy filing.
Thank you very much*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI've already paid to get my stairs fixed, I waited 3.5months for this vendor to respondI'm sorry but I'm an unsatisfied customer here and I like to let everyone know how my experience went with MadCity House
Regards,
*** ***
I have reached out to the consumer and discussed a resolution to this matter but due to the holidays we have not connectedNo I see that you have closed the complaint againIf you in fact are serious about helping people you will need to leave this open for more than one week during the holidaysIf not, whateverWe will still resolve it with the consumer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI just received an update from you in regards to you closing the complaint. I wanted to give you an update that you could consider adding to the complaint before it is officially closedAs per my last email I was setting up a payment plan with him to pay me back weekly until my balance was paid off. *** *** agreed to the payment schedule, but failed to make any payments to me. He cited many excuses throughout the process. In the last two weeks, he has failed to communicate anything with me and I am in the process of suing him for failure to refund my deposit. I am not sure if his company is operational anymore. One of his work phone numbers as been disconnected, ###-###-####, but his other work phone number is still working and goes to his answering machine, ###-###-#### I am not sure if I will ever be able to contact him again, but he has caused me a great deal of stress and money, and I don’t want to see it happen to anyone elseThank you for working with me during this processHave a great day*** ***
[redacted], I received your email concerning the...
complaint from [redacted]. I apologize that no one responded to your earlier inquiries but the person who would normally handle this matter has been in and out of the office with health issues and I have been out of town for the past couple weeks.
I pulled the file on this job and it appears that we have the bed in the shop but the job was cancelled. I do not know if it was by us or the customer but I do see that there were some issues and it took longer to build that it should have. I also see a note that we were not able to refund through her credit card and we spoke to the customer who wanted us to send a check for the credit. However I do not see whether a check was issued or not.
I will check with my bookkeeper tomorrow when she is in and see what happened on this. If we have not sent the check or it was sent and not run through our bank I will make sure that we get a new check issued next week to resolve this matter.
Please hold the file on this matter for 7-10 days so we can get it taken care of. If you have any questions please feel free to contact me at the office [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[[redacted] came to my house twice, when a contractor quote you something, its his responsibility to finish the job. He said he's in business for last 20years, if he didn't calculated something right its his problem, you can't blame a customer for that. As for the $750, [redacted] is lying again, he let go the $750 cause he was late in his work and damaged my grass and I've to SOD the grass in one place to take care of the inspection. Here's what he([redacted]) wrote on July 10th: [redacted], I apologize for all the confusion on your job. Thissummer has been a lot of problems with crews and unfortunately you got caughtin it. I am trying to get over today to fix the step and pick up the trash butit may have to be tomorrow morning. Here is what I will do for you. To make upfor the problems and to take care of any problems with the grass I will get thescrap picked up and fix the step and I will cancel the balance due. [redacted]August 1st my email to [redacted]: -----------------------------------Is been couple of weeks since I emailed you, but stair workis still pending....... I still have the permit sitting on my window as deck isstill not finished. Can you please tell me when you can come and fix it ? AlsoI need the warranty papers on the deck too. [redacted] Response, August 11th:-----------------------------------I thought one of the guys got over to do that. I will get donelater in the week for you. [redacted]I've other emails from [redacted] too promising same thing over and over again. And now he's saying 750 included everything, you can clearly see he's lying again and again. I'm uploading the chain of emails too for your reference. Thanks [redacted]]
Regards,
[redacted]
Im doing this so others don't get taken in by this mans nice demeanor. The other 2 complaints are spot on. This man took out a loan for parts when I paid him cash for all parts. He went to lumberyard has not paid bill as of yet and Im being threatened with a lien on my house. I didn't even know that could be done. my deck was suppose to be done by labor day 2015. It still aint done. I was to have 2 other jobs done also and I cancelled them but I had already started paying on 2nd job. he has refunded me a partial payment, which didn't bounce to my surprise. Still promising me the rest of refund. Deck is not done all parts are not there. he says every day he will finish it and never comes. excuses up the ying yang....car broke down, workers didn't show, oh I thought someone was up there. I had surgery. he has no workers he is doing the work by himself. really bad work cuts are bad, joints don't line up. stairs are ready to fall off. Left one whole side of railing unfinished and I have a son in a wheel chair that cannot go out there because of this. Says were waiting on parts, then the next day he says all the parts are already on job site. [redacted] being sued like crazy now in Wisconsin. makes promises everyday, and they are all lies. the couple times he did show up to work he gets there at noon and leaves by 4 and sits most of the time on the deck. .
We recently received a message that this was closed as unresolved. In looking through my file I see that we sent a message stating that we were going to send someone over to fix the step for the customer and eat our $750. However if this is going to go on our record as unresolved then I see no reason to go any further with this customer. Please advise how this might be reopened so we can get it resolved and the customer happy. [redacted]
ID [redacted].
We have reviewed the complaint and while our records show a refund was sent, as the customer indicates she has not received it, upon receiving the correct address to mail it to we will issue another refund.
We recently built a deck for this customer. Because of numerous issues from the building department the deck ended up costing almost double of what the contract was. Additionally the customer still owes us $750.00 from the $3000.00 contract. I told the customer that we would come out and fix his...
step to meet the building inspectors request and pick up the remaining balance on the job. The customer however has indicated that he does not owe the $750.00 which is fine with me and he can have the step fixed himself. The fix is about a 20 minute job and does not require any thing to be disturbed on the rest of the deck. At this time I would prefer the customer keep his $750.00 which he does not want to pay and have the step fixed but if we have to go out we expect to be paid our $750.00
We are making arrangements to pay this bill and provide homeowner with documentationAdditionally we informed homeowner that supplier could not come after them for payment but if homeowner would send copies of any correspondence they received OUR ATTORNEY WOULD TAKE CARE OF IT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI just received word from you that *** *** has not responded to Revdex.coms request to address the problems I have outlined in my complaintTo add what will hopefully be an end to the story, here are a few last additions:
*** *** has continued to make promises he cannot keep and even though he claims he wants to pay me my deposit back, he continues to fail on all accountsTwo days ago he informed me he was hiring a lawyer to help him shut down his businessI assume this means he will be filing for bankruptcy.
I have since hired a lawyer who is helping me navigate a payment schedule that he can pay me weekly until the balance is paid in full despite a possible bankruptcy filing.
Thank you very much*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI've already paid to get my stairs fixed, I waited 3.5months for this vendor to respondI'm sorry but I'm an unsatisfied customer here and I like to let everyone know how my experience went with MadCity House
Regards,
*** ***
I have reached out to the consumer and discussed a resolution to this matter but due to the holidays we have not connectedNo I see that you have closed the complaint againIf you in fact are serious about helping people you will need to leave this open for more than one week during the holidaysIf not, whateverWe will still resolve it with the consumer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI just received an update from you in regards to you closing the complaint. I wanted to give you an update that you could consider adding to the complaint before it is officially closedAs per my last email I was setting up a payment plan with him to pay me back weekly until my balance was paid off. *** *** agreed to the payment schedule, but failed to make any payments to me. He cited many excuses throughout the process. In the last two weeks, he has failed to communicate anything with me and I am in the process of suing him for failure to refund my deposit. I am not sure if his company is operational anymore. One of his work phone numbers as been disconnected, ###-###-####, but his other work phone number is still working and goes to his answering machine, ###-###-#### I am not sure if I will ever be able to contact him again, but he has caused me a great deal of stress and money, and I don’t want to see it happen to anyone elseThank you for working with me during this processHave a great day*** ***
[redacted], I received your email concerning the...
complaint from [redacted]. I apologize that no one responded to your earlier inquiries but the person who would normally handle this matter has been in and out of the office with health issues and I have been out of town for the past couple weeks.
I pulled the file on this job and it appears that we have the bed in the shop but the job was cancelled. I do not know if it was by us or the customer but I do see that there were some issues and it took longer to build that it should have. I also see a note that we were not able to refund through her credit card and we spoke to the customer who wanted us to send a check for the credit. However I do not see whether a check was issued or not.
I will check with my bookkeeper tomorrow when she is in and see what happened on this. If we have not sent the check or it was sent and not run through our bank I will make sure that we get a new check issued next week to resolve this matter.
Please hold the file on this matter for 7-10 days so we can get it taken care of. If you have any questions please feel free to contact me at the office [redacted].
[redacted], Pres
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[[redacted] came to my house twice, when a contractor quote you something, its his responsibility to finish the job. He said he's in business for last 20years, if he didn't calculated something right its his problem, you can't blame a customer for that. As for the $750, [redacted] is lying again, he let go the $750 cause he was late in his work and damaged my grass and I've to SOD the grass in one place to take care of the inspection. Here's what he([redacted]) wrote on July 10th: [redacted], I apologize for all the confusion on your job. Thissummer has been a lot of problems with crews and unfortunately you got caughtin it. I am trying to get over today to fix the step and pick up the trash butit may have to be tomorrow morning. Here is what I will do for you. To make upfor the problems and to take care of any problems with the grass I will get thescrap picked up and fix the step and I will cancel the balance due. [redacted]August 1st my email to [redacted]: -----------------------------------Is been couple of weeks since I emailed you, but stair workis still pending....... I still have the permit sitting on my window as deck isstill not finished. Can you please tell me when you can come and fix it ? AlsoI need the warranty papers on the deck too. [redacted] Response, August 11th:-----------------------------------I thought one of the guys got over to do that. I will get donelater in the week for you. [redacted]I've other emails from [redacted] too promising same thing over and over again. And now he's saying 750 included everything, you can clearly see he's lying again and again. I'm uploading the chain of emails too for your reference. Thanks [redacted]]
Regards,
[redacted]
Im doing this so others don't get taken in by this mans nice demeanor. The other 2 complaints are spot on. This man took out a loan for parts when I paid him cash for all parts. He went to lumberyard has not paid bill as of yet and Im being threatened with a lien on my house. I didn't even know that could be done. my deck was suppose to be done by labor day 2015. It still aint done. I was to have 2 other jobs done also and I cancelled them but I had already started paying on 2nd job. he has refunded me a partial payment, which didn't bounce to my surprise. Still promising me the rest of refund. Deck is not done all parts are not there. he says every day he will finish it and never comes. excuses up the ying yang....car broke down, workers didn't show, oh I thought someone was up there. I had surgery. he has no workers he is doing the work by himself. really bad work cuts are bad, joints don't line up. stairs are ready to fall off. Left one whole side of railing unfinished and I have a son in a wheel chair that cannot go out there because of this. Says were waiting on parts, then the next day he says all the parts are already on job site. [redacted] being sued like crazy now in Wisconsin. makes promises everyday, and they are all lies. the couple times he did show up to work he gets there at noon and leaves by 4 and sits most of the time on the deck. .
We are working with customer. Please reopen and put back `0...
days while we work this out. Thank you
We recently received a message that this was closed as unresolved. In looking through my file I see that we sent a message stating that we were going to send someone over to fix the step for the customer and eat our $750. However if this is going to go on our record as unresolved then I see no reason to go any further with this customer. Please advise how this might be reopened so we can get it resolved and the customer happy. [redacted]
ID [redacted].
We have reviewed the complaint and while our records show a refund was sent, as the customer indicates she has not received it, upon receiving the correct address to mail it to we will issue another refund.
We recently built a deck for this customer. Because of numerous issues from the building department the deck ended up costing almost double of what the contract was. Additionally the customer still owes us $750.00 from the $3000.00 contract. I told the customer that we would come out and fix his...
step to meet the building inspectors request and pick up the remaining balance on the job. The customer however has indicated that he does not owe the $750.00 which is fine with me and he can have the step fixed himself. The fix is about a 20 minute job and does not require any thing to be disturbed on the rest of the deck. At this time I would prefer the customer keep his $750.00 which he does not want to pay and have the step fixed but if we have to go out we expect to be paid our $750.00